Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Job Title: SDM - MCD
Position: MCD
Experience: 15+ years
Category: Software Development/ Engineering
Shift: 12:30 PM to 10:30 PM IST
Main location: Chennai
Position ID: J0426-1985
Employment Type: Full Time
Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 15 years of relevant experience.
Must have : Business Growth, Financial Acumen, Infrastructure Management.
Good to have : Digital / AI Skills
Your future duties and responsibilities
- Service Delivery Management: Oversee the end-to-end delivery of managed infrastructure and cloud services, ensuring 24/7 operational stability and performance.
- Drive revenue growth within existing accounts by identifying upsell and cross-sell opportunities across infrastructure and cloud services.
- ITSM Process Ownership: Drive and mature ITIL-based processes, including Incident, Problem, Change, and Configuration Management (CMDB), ensuring minimal business disruption.
- Continuous Service Improvement (CSI): Identify opportunities for operational automation (e.g., Infrastructure as Code, SRE practices) to drive efficiency and reduce manual effort.
- Financial & Resource Management: Manage the P&L for your delivery unit, including gross margin, budget forecasting, resource utilization, and cost-to-serve optimization.
- Stakeholder Engagement: Act as the primary escalation point for clients regarding operational delivery. Lead Service Review meetings and provide transparent reporting on service health and risk posture.
- Team Leadership: Lead a multi-disciplinary team of infrastructure engineers (Cloud, Network, Database, Security, Automation). Responsible for hiring, performance management, and technical upskilling.
- SLA & Performance Governance: Monitor, report, and manage Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Proactively identify trends and implement Root Cause Analysis (RCA) to prevent recurring issues.
Required qualifications to be successful in this role
- Experience: 14+ years in IT, with 5+ years in a leadership role within IT Infrastructure Operations or Managed Services.
- Framework Expertise: Deep knowledge of ITIL v3/v4 (Certification preferred). Experience with ITSM tools (e.g., ServiceNow, Remedy).
- Demonstrated ability to contribute to business growth through account expansion, revenue ownership, and supporting sales initiatives. Experience in identifying new opportunities within existing engagements and aligning service delivery with broader business objectives.
- Technical Domain: Strong understanding of hybrid cloud environments (AWS, Azure, or GCP), data center operations, and network security. Familiarity with DevOps/SRE principles in an operational context is a plus.
- Operational Acumen: Proven track record in managing critical production environments and leading major incident response teams.
- Financial Acumen: Experience managing project/operational budgets, contract financials, and resource allocation in a global delivery model.
Soft Skills: Exceptional communication skills with the ability to translate complex technical issues into business-impact language for executive stakeholders.
Behavioural Competencies :
Proven experience of delivering process efficiencies and improvements
Clear and fluent English (both verbal and written)
Ability to build and maintain efficient working relationships with remote teams
Demonstrate ability to take ownership of and accountability for relevant products and services
Ability to plan, prioritize and complete your own work, whilst remaining a team player
Willingness to engage with and work in other technologies.
Life at CGI:
It is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons
Come join our team, one of the largest IT and business consulting services firms in the world.
