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Customer Support Associate

Infinity data Technologies Pvt Ltd -
Pune, Maharashtra

Quick apply

Job details

Permanent | Full-time
₹20,000 - ₹40,000 a month

Qualifications

English
Master's degree
Bachelor's degree
Customer support
Outbound voice
Communication skills

Full job description

Company Profile:

Infinity IPS, founded in 2003, is a leading mortgage industry service provider offering end-to-end mortgage solutions. We specialize in mortgage due diligence, pre-fund and post-close quality control, mortgage servicing reviews, and loan brokering services. Infinity IPS is vetted by all 5 major rating agencies and holds the 3rd position in due diligence market share for RMBS securitization. Our clients include investment banks, commercial banks, mortgage companies, government agencies, and mortgage insurers.

Position: Customer Support Executive – US Mortgage
Location: Pune (Kothrud)
Shift: Night Shift (US Shift)
Experience: 3 Months to 4 Years
Industry Preference: International Voice Process / US Customer Support / International voice process.

Job Summary:

Infinity IPS is looking for dynamic and customer-focused professionals with experience in handling international clients, especially US customers. The ideal candidate should possess excellent communication skills, strong customer handling abilities, and experience in inbound and outbound voice support processes.

Key Responsibilities:

Handle inbound and outbound calls with US customers and international clients
Provide customer support related to mortgage processes and services
Resolve customer queries professionally and maintain high customer satisfaction
Follow up with clients regarding documentation, updates, and issue resolution
Maintain accurate records of customer interactions and call logs
Coordinate with internal teams for timely issue resolution
Meet call quality and productivity targets

Required Skills:

Excellent verbal and written communication skills
Hands on experience in international voice process
Strong communication and customer handling experience
Experience in international voice process or US customer support
Good understanding of inbound and outbound calling process
Ability to interact professionally with international clients
Strong problem-solving and interpersonal skills
Willingness to work in night shifts

Preferred Qualifications:

Experience in US Mortgage process is an added advantage
Candidates with BPO / International Customer Support background preferred

Note: Interested candidates can share your resumes to 7305053146- Whatsapp.

Pay: ₹20,000.00 - ₹40,000.00 per month

Work Location: In person

Quick apply

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