JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
JOB DESCRIPTION:
Position: Soft Service Executive
Account Management – Work Dynamics (APC/India, Bangalore)
Position Details:
Designation: Soft Service Executive
Work Location: Bengaluru
Required Education: Graduate degree (mandatory)
Required Experience: 4-5 years in relevant field
Working Hours: Rotational shifts
Working Days: 6 days per week
Notice Period Requirement: Maximum 1 month
Role Overview:
Managing Facility Operations
In partnership with the Facilities Manager and Assistant Facilities Manager, you will oversee daily facility operations, ensuring comprehensive coverage of administrative functions, security protocols, and facility services.
Your focus will be on maintaining JLL's service delivery standards while driving continuous process improvements to enhance end-user satisfaction.
Key Responsibilities:
Facilities Management & Administration
Manage all facilities management requirements at the location, providing full administrative support to the FM team.
Ensure timely and accurate completion of soft services reports while maintaining JLL's quality benchmarks.
Service Delivery & Escalation Management
Serve as the primary point of contact for all FM-related escalations.
Monitor helpdesk service requests to ensure prompt customer response.
Provide guidance to helpdesk operators on escalated matters and guarantee immediate attention to priority calls.
Event & Meeting Coordination
Plan and execute all arrangements for client conferences, meetings, and VIP visits.
Oversee mailroom operations and resolve escalations to meet user satisfaction standards.
Provide supervisory guidance to mailroom executives on complex issues.
Front Office & Visitor Management
Ensure visitors receive prompt, professional service and that front office operations run smoothly.
Conduct regular inspections of reception areas and lobbies to maintain high housekeeping standards.
Ensure newspapers and magazines are appropriately stocked in reception areas.
Housekeeping Operations
Supervise housekeeping services to ensure they meet established standards. Conduct pre-shift briefings with housekeeping staff to communicate daily priorities.
Inspect staff presentation and attendance.
Coordinate with housekeeping supervisors during shifts to address concerns and communicate priorities.
Monitor indoor plant maintenance and take corrective action as needed.
Equipment & Facility Inspections
Oversee pantry and reprographic equipment operations during shifts, identifying and resolving issues promptly.
Conduct regular facility walkthroughs to identify housekeeping concerns and implement immediate corrective measures.
Resource Planning & Coordination
Prepare weekly shift rosters for housekeeping services in collaboration with the Facilities Manager.
Ensure teams understand their responsibilities and deliverables. Coordinate all FM supply requirements with central resources to ensure timely availability at the site.
Compliance & Reporting
Adhere to JLL reporting standards and procedural requirements. Maintain vendor compliance audit records through JLL's audit team.
Communicate all incidents and significant operational issues requiring FM assistance, guidance, or approval.
Risk Management & Safety
Participate in emergency evacuation procedures, crisis management protocols, and business continuity planning.
Proactively monitor and address health and safety concerns.
Budget & Vendor Management
Monitor facilities budgets and ensure adequate supplies to support operations.
Verify that vendor invoice processing complies with established standards.
Performance Excellence
Conduct routine service audits to maintain team performance standards.
Prepare stock reports, meeting minutes, and monthly management reports for clients.
Address challenging issues proactively and identify opportunities for operational improvements.
Collaborate with the team to achieve key performance metrics and meet service level agreements.
Candidate Requirements:
Professional Qualifications
Graduate degree in Business, Hotel Management, Building Management, or related field (mandatory).
Minimum 4-5 years of experience in facilities management with strong knowledge of property operations.
Demonstrated understanding of occupational safety standards and client-focused operations.
Leadership & Management Skills
Proven track record in team leadership and management. Ability to develop and implement improvement initiatives effectively. Excellent communication, reporting, and interpersonal skills.
What JLL Offers:
JLL provides an entrepreneurial and inclusive environment where you can realize your full potential. We support your career ambitions through our dedicated Total Rewards Program, offering competitive compensation and comprehensive benefits.
Apply today to join our team!
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
