Kerala Associate engineer Jobs – 76 Open Jobs Today

Service Desk - Associate
UST Global —Thiruvananthapuram, Kerala
- Continuous improvement
3d
Project Engineer
Hubbell Incorporated —Kochi, Kerala
- Computer science
- Computer Science
- Engineering
7d
Associate III - Azure Data Engineer_TVM/Kochi
UST Global —Thiruvananthapuram, Kerala
- Full-time
- Azure
- Oracle
- Computer Science
Systems Support Engineer
RM Education Limited —Thiruvananthapuram, Kerala
- Azure
- Computer Science
- Customer service
Software Support Engineer
Techno Alliance Softwares PVT LTD —Pachallur, Thiruvananthapuram, Kerala
- ₹20,000 - ₹30,000 a month
- Full-time
- CRM software
- Computer Science
- Software troubleshooting
- Food provided
Quick apply
12d
Graduate Engineers
Hanover Engineering Associates —Alleppey, Kerala
- Microsoft Office
- Bachelor's degree
- Civil Engineering
Data Platform Engineer (Associate)
Times World Information Technology —Thiruvananthapuram, Kerala
- Azure
- SQL
- AWS
Senior Engineer - IT Security
Guidehouse —Kerala
- Computer Science
- Analysis skills
- Bachelor's degree
Associate Engineer - Technical Testing
Accenture —Kochi, Kerala
- Full-time
- Azure
- Java
- JavaScript
SB-1445-DevOps Engineer
Softobiz Technologies —Kochi, Kerala
- Full-time
- Azure
- Computer Science
- DevOps
4h
Full Stack Developer
Arc Attest —Cannanore, Kerala
- Full-time
- Computer Science
- Java
- Databases
Associate - System Engineer
2Base Technologies —Kochi, Kerala
- Full-time
- Azure
- Computer Science
- AWS
Associate III - Data Engineering
UST Global —Kochi, Kerala
- Azure
- DevOps
- SQL
SB-1439-AI Engineer
Softobiz Technologies —Kochi, Kerala
- Full-time
- Azure
- Computer Science
- Master's degree
7d
QA Engineer / Billing Engineer
Vipin Shah and Associates —Kochi, Kerala
- ₹30,000 - ₹50,000 a month
- Full-time
- Microsoft Word
- AutoCAD
- Civil engineering
Quick apply
3d
Sr. QA Engineer
2Base Technologies Pvt. Ltd —Kochi, Kerala
- Full-time
- B.Sc
- Java
- SQL
- Health insurance
- Paid time off
Quick apply
Site Engineer
Anil santhosh & Associates —Palakkad District, Kerala
- ₹10,000 - ₹30,000 a month
- Full-time
- Civil engineering
- CAD
- English
Quick apply
4d
Sr. QA Engineer
2Base Technologies —Kochi, Kerala
- Full-time
- B.Sc
- Java
- SQL
Site Engineer (Civil)
Vipin Shah and Associates —Alwaye, Kerala
- ₹15,000 - ₹60,000 a month
- Part-time
- AutoCAD
- Civil engineering
- Microsoft Excel
Quick apply
3d
Senior Data Engineer
SOTI Inc. —Kochi, Kerala
- Full-time
- Azure
- SQL
- Python

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Service Desk - Associate

UST Global -
Thiruvananthapuram, Kerala

Apply Now

Job details

3 days ago

Qualifications

Incident management
Continuous improvement

Full job description

ID: 59360

2 - 3 Years

1 Opening

Trivandrum

Role description

Roles and Responsibilities:

Leverage Customer designated Service Management tool for incident logging and service request. Engineer to take ownership of all incidents and Service Requests from End User contact (Phone, Email, Chat, Web-based) to the Service Desk to closure. This includes following up with other teams /team members in other queues to ensure best end user experience. Provide Incident and Service Request resolution for Supported Services and Software as defined in the Customer Knowledge Base. If no Knowledge Base article exists, then the engineer will determine if a knowledge base article needs to be created and follow appropriate procedures to do so. Engineer will provide best effort support for unsupported services, software, and hardware. Best effort support is making an attempt to resolve the request by using internet resources, L2, and supervisor knowledge. Flag Incidents when Knowledge Base articles are needed and update Knowledge Base on regular basis. Escalate unresolved Incidents and Service Requests based on the defined escalation processes, maintained, and stored in Knowledge Base system. Identify and report opportunities for the Service Desk to ServiceDesk Lead to tackle more difficult incidents/requests Ensure continuous improvement year over year with regards to meeting and exceeding requirements. Adhere to the SOPs, SLAs and KPIs provided by Customer. Engineer will communicate all trending issues to Customer during weekly meeting Identify VIP members, engineer will take extra care in following documented processes and procedures which includes but not limited to non-direct contact and the expedited escalation of ticket to proper support queue.

Skills

service desk, incident management

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

Apply Now

Refine Your Search

associate engineer jobs in kerala

Service Desk - Associate

Project Engineer

Associate III - Azure Data Engineer_TVM/Kochi

Systems Support Engineer

Software Support Engineer

Graduate Engineers

Data Platform Engineer (Associate)

Senior Engineer - IT Security

Associate Engineer - Technical Testing

SB-1445-DevOps Engineer

Full Stack Developer

Associate - System Engineer

Associate III - Data Engineering

SB-1439-AI Engineer

QA Engineer / Billing Engineer

Sr. QA Engineer

Site Engineer

Sr. QA Engineer

Site Engineer (Civil)

Senior Data Engineer

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