Key Stakeholders / Relationships
- Senior Managers and Business Leaders
- Project Managers
- Business Analysts
- Infrastructure Team
- Software Development
- Software Testing Team
- System Architects
- Playout Operations Team
- Client contacts
Primary Objective/s
1. Project Delivery Excellence
- Deliver all allocated projects on time, within scope, and within budget, meeting or exceeding customer expectations.
- Maintain accurate project plans, schedules, and documentation for all active initiatives.
- Implement proactive risk and issue management, ensuring timely mitigation and escalation.
- Ensure smooth transition of completed projects into BAU operations.
2. High-Ǫuality Service Delivery
- Ensure all SLAs and KPIs for the Client account are consistently met or exceeded.
- Drive improvements to service delivery workflows to increase efficiency and reduce operational friction.
- Oversee and reduce recurring service incidents through root cause analysis and corrective action implementation.
- Maintain strong alignment with operations teams to provide ongoing support and stability.
3. Client Relationship & Stakeholder Management
- Build and maintain a trusted, collaborative relationship with our customer stakeholders at all levels.
- Serve as the primary point of contact for delivery-related discussions, escalations, and updates.
- Facilitate regular governance meetings, providing clear reporting on progress, risks, timelines, and budgets.
- Ensure client expectations are well-managed and communication is transparent at all times.
4. Governance, Reporting & Financial Management
- Provide accurate and timely project dashboards, status reports, and executive updates.
- Maintain strong financial control over project budgets, forecasts, and resource allocations.
- Ensure all project and service delivery activities comply with internal PMO processes, contractual obligations, and quality standards.
5. Operational Leadership & Team Enablement
- Support onboarding and knowledge transfer to ensure all team members working on allocated projects understand workflows, expectations, and priorities.
- Promote a culture of continuous improvement, identifying and implementing enhancements to processes, tools, and communication workflows.
- Ensure cross-functional teams work cohesively toward shared delivery goals.
- Advocate for product and workflow improvements that enhance customer value and operational efficiency.
6. Strategic Contribution to the allocated Client Account (s)
- Contribute to long-term roadmap alignment, ensuring delivery efforts support the Customer’s strategic goals.
- Support capacity planning and resource forecasting to ensure the account is adequately staffed and resourced.
- Identify opportunities to expand service offerings, improve delivery performance, or strengthen account stability.
7. Professionalism & Customer Satisfaction
- Maintain high standards of professionalism in all client interactions.
- Monitor customer satisfaction levels and implement improvements based on feedback.
- Ensure that delivery outcomes contribute positively to the Customer’s overall experience with Planetcast.
Accountabilities & Responsibilities
1. Project Delivery Management
Accountable for:
- Delivering all Client’s projects on time, within scope, and within budget.
- Ensuring risks, issues, and dependencies are proactively managed.
- Maintaining accurate project documentation and governance artefacts.
Responsible for:
- Leading project execution from initiation to completion.
- Creating project plans, schedules, RAID logs, and communication plans.
- Coordinating cross-functional teams (Engineering, Product, ǪA, Operations, Support).
- Managing project escalations and ensuring timely resolution.
2. Service Delivery & SLA Performance
Accountable for:
- Meeting all service SLAs and KPIs for the Client’s account.
- Ensuring operational incidents are followed through to root cause and closure.
- Overseeing smooth handovers from project delivery to BAU operations.
Responsible for:
- Monitoring daily service performance and identifying areas requiring improvement.
- Working closely with operational teams to maintain service stability.
- Driving corrective actions for recurring issues.
- Ensuring service workflows support operational efficiency and consistency.
3. Client Relationship & Stakeholder Engagement
Accountable for:
- Maintaining a strong, trusted relationship with the Client’s stakeholders.
- Acting as the primary point of contact for all delivery-related discussions.
- Managing client expectations through transparent communication.
Responsible for:
- Facilitating governance meetings, project reviews, and service updates.
- Providing accurate communication on progress, risks, and decisions.
- Handling client escalations professionally and effectively.
- Translating client needs into actionable delivery initiatives.
4. Financial & Governance Control
Accountable for:
- Managing project budgets, forecasts, and operational costs.
- Ensuring compliance with internal delivery frameworks and contractual requirements.
- Providing accurate performance reports to internal leadership and the Client.
Responsible for:
- Tracking project and service financials, including invoices and resource usage.
- Preparing dashboards, status reports, and executive summaries.
- Supporting commercial discussions, including scope changes and contract impacts.
- Ensuring delivery teams adhere to PMO standards and quality expectations.
5. Operational Leadership & Team Enablement
Accountable for:
- Ensuring teams working on the Client’s account are aligned, trained, and equipped to deliver.
- Supporting onboarding, development, and knowledge-sharing across delivery and operational staff.
- Fostering a culture of collaboration, accountability, and continuous improvement.
Responsible for:
- Guiding team members on workflows, expectations, and priorities.
- Coordinating resource onboarding and workload management.
- Providing day-to-day support to cross-functional teams contributing to delivery.
- Identifying skills gaps and supporting training initiatives.
6. Product, Process, and Workflow Improvement
Accountable for:
- Championing initiatives that enhance service and project delivery efficiency.
- Identifying opportunities for tooling, automation, or workflow enhancements.
- Ensuring improvements align with both customer needs and internal delivery objectives.
Responsible for:
- Collaborating with Product and Engineering teams on enhancements and feature requests.
- Supporting the rollout of new tools, processes, or operational changes.
- Providing feedback based on delivery and operational observations.
- Helping embed process improvements across teams.
7. Strategic Contribution to the Client’s Account
Accountable for:
- Contributing to long-term account planning and roadmap alignment.
- Ensuring delivery efforts support customer goals and future service expansion.
- Managing risk mitigation strategies that support long-term account stability.
Responsible for:
- Supporting capacity planning and resource forecasting.
- Identifying opportunities to strengthen Planetcast’s value offering to the Client.
- Participating in strategic discussions with leadership and customer stakeholders.
- Helping align internal teams around strategic priorities for the account.
Key Competencies / Attributes Required
1. Project Management Excellence
- Strong understanding of project methodologies (Waterfall, Agile, hybrid).
- Ability to manage multi-stream, cross-functional initiatives.
- Expertise in planning, scheduling, risk management, and delivery execution.
2. Broadcast Media & Live Sports Knowledge
- Deep understanding of broadcast operations, workflows, playout, ingest, media processing, and IP/cloud video delivery.
- Ability to translate media technology concepts into practical delivery plans.
- Familiarity with industry SLAs, latency sensitivities, and live-event criticality.
3. Stakeholder & Client Management
- Ability to build trust and maintain strong relationships with customer stakeholders.
- Skilled in managing expectations, navigating difficult conversations, and communicating clearly.
- Diplomatic with the ability to balance customer needs with internal constraints.
4. Communication & Interpersonal Skills
- Clear and concise communicator across technical and non-technical audiences.
- Strong presentation, negotiation, and documentation abilities.
- Skilled at simplifying complex information for decision-making.
5. Problem-Solving & Decision-Making
- Analytical mindset with the ability to break down complex issues quickly.
- Confident making decisions under pressure, especially during live service incidents.
- Ability to identify root causes, propose solutions, and drive corrective action.
6. Leadership & Team Collaboration
- Ability to lead, motivate, and guide cross-functional teams.
- Skilled at conflict resolution and fostering team alignment across diverse functions.
- Encourages accountability, ownership, and high performance.
7. Financial & Commercial Acumen
- Ability to manage project budgets, forecasts, and cost-control measures.
- Understanding of commercial implications of scope, timelines, and resource changes.
- Skilled in budget reporting, financial risk assessment, and cost optimisation.
8. Organisational & Planning Skills
- Highly structured and organised, with excellent time management.
- Ability to manage competing priorities in a fast-paced environment.
- Strong attention to detail with ability to see both macro and micro perspectives.
9. Continuous Improvement Mindset
- Ability to identify gaps in tools, processes, and workflows and propose improvements.
- Comfortable driving change management initiatives.
- Advocates for operational and product enhancements that improve service delivery.
10. Emotional Intelligence & Professionalism
- Composed under pressure, especially during escalations.
- High degree of self-awareness and empathy.
- Professional presence when interacting with senior stakeholders.
Ǫualifications
Project management qualifications (eg. PMP, Prince2 practitioner or Agile / Scrum Certification)
Experience
- 7+ years’ experience in project management or delivery management in the broadcast media or live sports industry.
- Demonstrated success managing complex, multi-stream projects involving cross-functional teams.
- Experience supporting service delivery operations within SLA/KPI-driven environments.
- Strong background in client-facing roles, including stakeholder management and escalation handling.
- Hands-on experience with broadcast workflows, including playout, ingest, media operations, or cloud/IP-based delivery systems.
- Experience overseeing project governance, documentation, reporting, and delivery quality control.
- Proven ability to manage budgets, forecasts, and resource allocation.
- Experience driving continuous improvement initiatives across tools, workflows, and/or processes.
