Work Your Magic with us!
Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That`s why we are always looking for curious minds that see themselves imagining the unimageable with us.
Who are you:
Responsible for establishing and enhancing business relationships with clients in India, by having phone discussions in the client’s time-zone, occasional face-to-face meetings at client sites and working closely with the local Business Development Management (BDM), Customer and Commercial Support (CCS), Regional Field Technology Management and Regional Marketing teams, to name just a few.
Responsible for project management of assigned Indian client accounts ensuring that projects meet timelines and all specifications of the project are fulfilled. The Project Manager (PM) is responsible for engaging with a facility-based PMO (located in UK, US and Singapore) to ensure that project teams are established and coordinated. The PM utilizes Project Management methodologies and interpersonal skills in all phases of low to high complexity projects. Manages client accounts and projects as assigned, ensuring clients are successfully engaged in BioReliance systems and processes.
Your role:
The PM is responsible for a number of projects within a single division including low to high complexity projects. If any project is part of a larger program, the PM is responsible for ensuring information is shared with the Program Manager where applicable and the project proceeds to meet the timelines and specifications of the program. PM are responsible for establishing and directing project teams within their own division. As a member of the commercial team interacting directly with clients in India, the country-based PM plays a role in establishing, maintaining and solidifying the business relationships with clients.
PM has responsibility for initiating client discussions to re-confirm project specifications set out by the Business Development Manager. PM establishes project schedule, communicates effectively with all stakeholders, and maintains a centralized file of key milestones and historical information. They are accountable for the accurate assembly, analysis and reporting of metrics around client service, quality and communication, both internally and externally.
On a case-by-case basis, PM will need to work with the regional Collections Team and clients to follow-up on client payment of overdue invoices.
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Prior experience managing testing project for pharmaceutical clients in a Pharma & Biopharma Manufacturing & Testing Services company would be highly preferred. Experience working in a CMO/CDMO setup where there is a need to manage external pharmaceutical clients would also be ideal.
- Relevant experience in the Life Science industries working with pharmaceutical clients could also be considered.
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Experience in verbal and written communication with Indian clients and cultural setting. (MUST)
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Greater than 5 years of client facing experience (MUST)
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Experience in hosting multi-site conference calls across continents. (nice to have)
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Experience in Project Management, in particular running scientific projects. (nice to have)
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4-6 years’ experience in a job where good verbal and written communication skills were required. (MUST)
- Native or fluent in English language skills are essential to communicate with teams located in US, UK and Singapore.
- Effective in dealing directly with clients, internal operational teams, and commercial colleagues at UK, US and APAC sites
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A proactive approach to all aspects of customer service
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Strong analytical and problem solving abilities
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Ability to exercise good judgment
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Experience with Microsoft Word and Microsoft Excel is necessary
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Proficiency with Smartsheets and Microsoft PowerPoint is preferable but not required
What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
Apply now and become a part of our diverse team!
