Wipro bpo Jobs

SERVICE DESK ANALYST L0(CONTRACT)
Wipro Limited —Mysuru, Karnataka
- Software troubleshooting
WE_ WASE
Wipro Limited —Bengaluru, Karnataka
- Software troubleshooting
- SDLC
Java API- RESTful Web Services
Wipro Limited —Chennai, Tamil Nadu
- Oracle
- Java
- AWS
6d
Training Executive L1
Wipro Limited —Gurugram, Haryana
6d
BUSINESS ANALYST
Wipro Limited —Bengaluru, Karnataka
- Rotational shift
- Writing skills
- English
- Bachelor's degree
9d
SOLUTION ARCHITECT L1(CONTRACT)
Wipro Limited —Hyderabad, Telangana
- Software troubleshooting
- Salesforce
4h
SENIOR CONSULTANT - TECH & IMPL(CONTRACT)
Wipro Limited —Bengaluru, Karnataka
- Communication skills
PRODUCT ARCHITECT L1
Wipro Limited —Coimbatore, Tamil Nadu
1d
ServiceNow Developer (IRM)
Wipro Limited —Bengaluru, Karnataka
2d
ServiceNow IRM (Developer)
Wipro Limited —Bengaluru, Karnataka
2d
Teradata SOLUTION ARCHITECT L1
Wipro Limited —Hyderabad, Telangana
7d
TRANSITION MANAGER L2
Wipro Limited —Bengaluru, Karnataka
2d
INFRASTRUCTURE AND PLATFORM ARCHITECT L2
Wipro Limited —Kochi, Kerala
16h
Electrical Design Manager
Wipro Limited —Bengaluru, Karnataka
- Microsoft Powerpoint
- AutoCAD
- Microsoft Excel
2d
PRODUCT ENGINEER L2
Wipro Limited —Hyderabad, Telangana
- Communication skills
CONFIGURATOR L3
Wipro Limited —Chennai, Tamil Nadu
16h
TOOLS ENGINEER L2
Wipro Limited —Coimbatore, Tamil Nadu
22h
DEVELOPER L3
Wipro Limited —Bengaluru, Karnataka
- C++
4h

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WE_ WASE
Wipro Limited —Bengaluru, Karnataka
Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution. Participating in continuing education and training to remain…

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SERVICE DESK ANALYST L0(CONTRACT)

Wipro Limited -
Mysuru, Karnataka

Apply Now

Job details

Qualifications

Software troubleshooting

Full job description

Job Description

Job Title: SERVICE DESK ANALYST L0(CONTRACT)

City: Mysore

State/Province: Karnataka

Posting Start Date: 6/2/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Role:

The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with WiproÃ¢ÂÂs Service Desk objectives

͏

Do:

Be responsible for primary user support and customer service
- Respond to queries from all calls, portal, emails, chats from the client
- Become familiar with each client and their respective applications/ processes
- Learn fundamental operations of commonly-used software, hardware and other equipment
- Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
- Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits

Regular MIS & resolution log management on queries raised
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback, suggestions, escalations by customers to the appropriate internal team
- Identify and suggest improvements on processes, procedures etc.

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Deliver:

No.

Performance Parameter

Measure

Service Desk Delivery

Adherence to TAT, SLA as per SoW

Minimal Escalation

Customer Experience

Personal

Attendance

Documentation etc.

͏

Mandatory Skills: TIS Service Desk .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Apply Now

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SERVICE DESK ANALYST L0(CONTRACT)

WE_ WASE

Java API- RESTful Web Services

Training Executive L1

BUSINESS ANALYST

SOLUTION ARCHITECT L1(CONTRACT)

SENIOR CONSULTANT - TECH & IMPL(CONTRACT)

PRODUCT ARCHITECT L1

ServiceNow Developer (IRM)

ServiceNow IRM (Developer)

Teradata SOLUTION ARCHITECT L1

TRANSITION MANAGER L2

INFRASTRUCTURE AND PLATFORM ARCHITECT L2

Electrical Design Manager

PRODUCT ENGINEER L2

CONFIGURATOR L3

TOOLS ENGINEER L2

DEVELOPER L3

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