Remote Custom software engineer Jobs – 71 Open Jobs Today

L2 Support Engineer
Netomi —Remote
- Full-time
- Remote
- Salesforce
- Java
- Administrative experience
Quick apply
Software Development Engineer II
CSG —Remote
- Email
- Remote
- Azure
- Computer Science
- DevOps
- Work from home
Senior Business Analyst
Cimpress —Remote
- Remote
- Master's degree
- SQL
- Analysis skills
- Work from home
Quick apply
Software Developer IV
Rackspace —Remote
- Full-time
- Remote
- Writing skills
- Analysis skills
- Presentation skills
- Work from home
14d
AWS DEVOPS ENGINEER
UpSmart Solutions —Remote
- Remote
- Computer Science
- Software troubleshooting
- DevOps
- Flexible schedule
Senior Software Engineer
YipitData —Remote
- Remote
- Azure
- Computer Science
- ERP systems
- Paid time off
Software Engineer - Fluent Commerce
Pivotree —Remote
- Remote
- Oracle
- Salesforce
- System design
Quick apply
Head of Engineering
RaftLabs —Remote
- ₹18,00,000 - ₹20,00,000 a year
- Full-time
- Remote
- JavaScript
- Software development
- Communication skills
Jira Administrator - Atlassian/Confluence
Algoworks Technologies Pvt. Ltd —Remote
- ₹8,00,000 - ₹10,00,000 a year
- Full-time
- Remote
- Salesforce
- APIs
- Agile
- Health insurance
- Paid time off
Quick apply
Senior Windows Engineer
DMI —Remote
- Rotational shift
- Remote
- Software troubleshooting
- B.Sc
- Windows
Senior .NET Engineer
Ciklum —Remote
- Full-time
- Remote
- Computer science
- Azure
- English
- Health insurance
Senior Software Engineer / Tech Lead
InOpTra Digital —Remote
- Full-time
- Remote
- Oracle
- Computer Science
- Master's degree
8d
Automation Test Engineer
Trikona Conskill Consulting LLP —Remote
- From ₹15,000 a month
- Full-time
- Remote
- SQL
- Analysis skills
- JavaScript
Quick apply
AI Platform Engineer
Tandems —Remote
- Full-time
- Remote
- Azure
- Master's degree
- Databases
- Health insurance
- Paid time off
Quick apply
Senior Software Engineer
YipitData (Alternative) —Remote
- Remote
- Azure
- Computer Science
- ERP systems
- Paid time off
ServiceNow Senior Software Engineer - CSM/FSM
NewRocket —Remote
- Remote
- APIs
Senior Info Sec Engineer
Cimpress —Remote
- Remote
- Azure
- AWS
- SDLC
- Work from home
Quick apply
Senior Recruiter – IT Services: USA & Europe
InOpTra Digital —Remote
- Full-time
- Remote
- Azure
- Oracle
- Java
8d
Network Engineer – L2+ (Juniper Routing & Switching)
InOpTra Digital —Remote
- Full-time
- Remote
- Oracle
- Analysis skills
- Bachelor's degree
Engineering Manager - Custom Objects Team
HighLevel —Remote
- Remote
- APIs
- AI

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L2 Support Engineer

Netomi -
Remote

Quick apply

Job details

Full-time

Qualifications

Salesforce
Technical support
Java
Administrative experience
JavaScript
APIs
Business requirements
AI
HTML
MySQL
SDLC

Full job description

About the Company:

Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

About the Role

The support engineer at Netomi will be a Subject Matter Expert on Netomi’s offerings from Product, Technical and Business perspectives. The person will develop in-depth knowledge of the Product Offering, work in a customer-facing mode and be able to manage multiple projects at a time.

Responsibilities

In Depth understanding of Netomi systems - AI Studio, Backend Architecture, Agent Desk Integrations.
Understanding of business requirements for our different customers and how they can be solved through AI Studio.
Participate in the software development lifecycle to learn the new system/feature.
Responsible for resolving the ticket queue through Zendesk.
Coordinating and leading troubleshooting through incident management.
Creating documents and maintaining our internal knowledge base.
Improving our internal processes between teams and support.
Assist and own production setups in client environments .
Own and report SLA and other key metrics.
Participate in a 24x7 rotational shift.

Requirement

5-6 years of experience in both administrative roles and technical support, specializing in Zendesk and API integrations.
Proficient in Java and HTML, enhancing technical capabilities for comprehensive support.
Proven track record of positively impacting organizations through the development and implementation of standard operating practices.
Familiarity with start-up environments, demonstrating adaptability to dynamic work settings.
Strong ability to navigate and excel in fast-paced and evolving work environments, with a specific background in technical support roles.
Respond to customer inquiries and support requests via phone, email, or chat
Identifies workaround for bug fixes and support L1 in any issue(s) that they are unable to resolve
Deep understanding of tools like Postman/Datadog/Workato
Collaborate with different teams Ex: DA/Product/CS Dev/QA for effective troubleshooting of customer issues
Troubleshoot and resolve technical issues related to Java and MySQL
Good knowledge of JavaScript with the ability to identify code-level issues and rectify
Write custom scripts and code snippets to automate support tasks and improve support processes.
Collaborate with development teams to resolve complex technical problems.
Expert level understanding of troubleshooting agent desk like Salesforce/Zendesk/Genesys.
Creates and Documents knowledge base articles
Ability to train New Hires in the team on Process, Product and Technology
Effectively mentors multiple L1s in the context of support

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Refine Your Search

custom software engineer jobs in remote

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Engineering Manager - Custom Objects Team

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