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Job Overview

This is a challenging and exciting opportunity to work on Binary Service (Artifactory), used in Developer Pipeline technology stack. The team works side by side with Developers & Engineers in providing technical support and integration with application. The Developer Enablement organization has set an ambitious goal to setup secure development environment and invest in latest technology that improves user experience. As part of the technology team, you will play a key role in achieving that goal.

The role requires a good understanding of developer pipeline concepts, Binary Service (Artifactory), GitHub and AI concepts. A significant set of challenges revolves around the understanding of multiple technology stacks in our environment and the ability to quickly learn those from pipeline integration and developer experience perspective.

Key Responsibilities/Requirements

Support Management:
- Operational SME for Binary Service Platform (Artifactory).
- Operational SME for Developer Pipeline integration with Binary Service.
- Troubleshoot technical issues and manage customer expectation.
- Reduce recurring issue using root cause analysis.
- Proactively monitor and manage infrastructure stability and performance.
Technology Management:
- Upgrade existing product along with Engineering.
- Adopt new technology that gives competitive advantage to Citigroup Developers.
- Identify automation opportunity and implement solution to improve operational efficiency and user experience.
- Adopt AI solution to improve developer experience.
- Manage infrastructure level risk & compliance issues as per Citi guidelines
Vendor Management:
- Ensure allocation of quality vendor resource for service stability and project deliverables.

Qualifications

Must have:

Must be a self-starter, effective listener & communicator, problem solver and team player.
Minimum of 8 years of technical support experience.
Strong understanding of Enterprise pipeline and technology stack and at least two years of hands-on experience.
4+ years of experience with Linux (shell/batch scripting & server management), Java, LDAP, Active Directory, Oracle/SQL Server database (SQL, backup & recovery).
Good understanding of SaaS service and managing such service as an enterprise level consumer of vendor service.

Desirable:

Experience with using Service Management software like ServiceNow and a good understanding of AI concepts

Education

Bachelor’s Degree in Computer Science or a Related Field

Job Family Group:

Technology

Job Family:

Applications Development

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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