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Payroll Service Delivery Manager - India M-F

Safran -
Hyderabad, Telangana

Apply Now

Job details

Permanent | Full-time

Qualifications

Jira
Microsoft Excel
Oracle
SAP
English
Finance
Master's degree
Bachelor's degree
Continuous improvement
Payroll
ServiceNow
HRIS
Hindi
Communication skills
Workday

Full job description

Published 04.09.2026

Job field : Human Resources Location : Hyderabad , India Contract type : Permanent Contract duration : Full-time Required degree : Master Degree Required experience : More than 8 years Professional status : Employees / Staff

# 2026-172658

Published 04.09.2026

Job Description

Lead the end-to-end India payroll service within Safran's Shared Services Center in Hyderabad - delivering accurate, compliant, and on time payroll for multiple Indian entities, while building a scalable, metrics driven service with strong controls, employee experience, and continuous improvement at its core.

You will govern external payroll partners, integrate with SuccessFactors and local payroll applications, and partner closely with HR, Finance, Tax, and Internal Control departments to uphold Safran standards.

This Shared Services Center role evolves the legacy country process into a standardized, digitally enabled service with defined SLAs, knowledge assets, and continuous improvement culture.

Key accountabilities
A. Service Delivery & Operations

Own monthly payroll processing across all India entities (on cycle/off cycle), including inputs, validations, reconciliations, & sign off; ensure payslip accuracy and statutory remittances within due dates.
Manage year end and peak cycles (investment proofs, Form 16 generation, bonus/variable payouts, increments).
Ensure data integrity between Workday (HRIS) and local payroll applications; maintain interface controls and variance checks.
Operate via a case/ticketing tool (e.g., ServiceNow): triage, resolve, and document employee payroll queries within SLA; maintain a knowledge base & FAQs.

B. Compliance, Risk & Controls

Ensure compliance with Income Tax (TDS), PF, ESI, LWF, Professional Tax, Gratuity, Maternity Benefit, Payment of Bonus, and Shops & Establishments, as well as labour codes as notified.
Govern internal control framework (ICF): access controls, SoD, approvals, audit trail, and audit ready documentation (internal/external/Group).
Uphold data privacy (PII protection), records retention, BCP/DR readiness, and incident management.

C. Vendor & Stakeholder Management

Lead the payroll vendor governance: SLAs, KPIs, rate cards, change control, and quarterly business reviews; drive continuous improvement and issue remediation.
Partner with HRBPs, HR Admin/Time & Attendance, Finance/Tax/Accounting, Internal Control; align monthly calendars, cut offs, and approvals.

D. Reporting & Analytics

Publish monthly service dashboard: On time %, Accuracy %, Ticket SLA %, First Contact Resolution %, CSAT/NPS, statutory filings on time %, and audit findings.
Provide payroll cost reports, variance analysis, funding files/JVs to Finance; support GL reconciliations and year end closes.

E. Transformation & Continuous Improvement

Standardize and document SOPs, RACI, and work instructions; drive Lean improvements, automation (RPA/self service), and error proofing.
Lead transition/stabilization for new entities or scope changes (KT, shadowing, parallel runs, tollgate exits); maintain a service catalogue and OLAs.

F. People Leadership

Build and coach a high performing payroll team; run skills matrix, cross training, succession, and workload/capacity planning for peaks

Job Requirements

Experience

8–12 years of India payroll experience with 3–5 years in a people lead or vendor governance role, ideally in GBS/SSC or multinational environments.
Demonstrated ownership of multi entity payroll, year end cycles, and statutory compliance; hands on experience with payroll transitions is a plus.
Proven track record running SLAs/KPIs, case management, and continuous improvement initiatives.

Education & Certifications

Master's/Bachelor's in HR/Finance/Accounting (or equivalent).
Lean/GBS mindset; Green Belt or equivalent is an advantage.

Tools

Working knowledge of SAP Success Factor (or global HRIS), and one or more India payroll platforms (e.g., GreytHR, ADP, Ramco, SAP/Oracle payroll); advanced Excel/analytics; case management (e.g., ServiceNow, Jira).

Competencies

Strong command of India payroll legislation and statutory processes; high rigor on controls and deadlines.
Vendor and stakeholder management; excellent communication in English (Hindi preferred; French is a plus).
Customer obsessed, analytical, resilient; thrives in a matrix and multi-cultural environment.

What we offer

Build a new Shared Services capability in Hyderabad with regional and Group exposure.
Opportunity to standardize, digitize, and scale payroll with modern tools and analytics.
A culture that values integrity, teamwork, innovation, and operational excellence.

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