The Field Collection Executive is responsible for managing on-ground collections, ensuring timely recovery of outstanding payments from customers, maintaining customer relationships, and minimizing default risks while adhering to company policies.
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Visit customers (dealers / partners / end-users) for payment collection
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Ensure timely recovery of overdue payments and EMIs
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Follow up on delinquent accounts and resolve payment issues
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Achieve monthly collection targets and reduce DSO (Days Sales Outstanding)
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Plan daily routes and visits efficiently to maximize productivity
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Maintain accurate records of customer visits and collection status
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Update collection data in CRM/ERP systems in real-time or end-of-day
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Build and maintain strong relationships with customers
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Address customer queries related to billing, payments, or disputes
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Educate customers on payment schedules and policies
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Identify high-risk accounts and escalate to management
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Ensure adherence to company policies and ethical collection practices
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Maintain proper documentation and receipts for all collections
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Work closely with Sales, Operations, and Finance teams
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Coordinate for dispute resolution and account reconciliation
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Provide regular feedback from the field to improve processes
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Collection efficiency (%)
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Reduction in overdue accounts
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Number of successful field visits
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Recovery from delinquent customers
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Data accuracy and reporting timeliness
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Minimum: Graduate in any discipline (Commerce preferred)
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Prior experience in field collections, recovery, or sales preferred
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Freshers with strong field willingness may also be considered
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DRA Certification is must
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Strong negotiation and persuasion skills
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Good communication (local language + basic English/Hindi)
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Ability to handle difficult conversations professionally
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Basic knowledge of financial/credit processes
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Familiarity with mobile apps/CRM tools
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Time management and route planning
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Must own/operate a two-wheeler with a valid driving license
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Willingness to travel extensively within assigned territory
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Comfortable working in field-based roles
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Police Verification report from local PS
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Character Certificate from Local Councilor or Panchayat Members
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High level of integrity and accountability
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Result-oriented mindset
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Resilience and problem-solving attitude
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Customer-centric approach
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Fixed salary + performance-based incentives
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Travel reimbursement (fuel/allowance)
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Mobile reimbursement
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Insurance and statutory benefits as per company policy
