As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
SS&C Technologies is building out its Managed IT Services capability and is looking for a Senior Engineer to anchor our Microsoft 365 Managed Services practice in India. Working closely with a US-based technical lead during the initial build-out phase, you will establish the standards, runbooks, and operational frameworks that underpin our M365 managed services across a growing portfolio of financial services clients.
Once established, you will own the day-to-day technical delivery of M365 Tenant Management services across client environments, serving as the primary technical point of contact for client IT teams and contributing to governance reporting and service reviews. This role suits an experienced Microsoft 365 engineer who thrives in an environment where they can both build and operate, someone comfortable with ambiguity and capable of working autonomously.
- Develop and maintain M365 tenant management runbooks, standard operating procedures, and technical standards aligned to SS&C’s managed services framework.
- Define repeatable delivery processes for onboarding new client M365 tenants, including baseline assessments, policy configuration, and governance setup.
- Build and maintain a knowledge base that supports async collaboration across geographically distributed teams.
- Contribute to the continuous improvement of SS&C’s M365 managed services capability as the client portfolio grows.
- Manage and maintain client Microsoft 365 tenants across the full productivity stack including Exchange Online, Microsoft Teams, SharePoint Online, and OneDrive for Business.
- Administer and govern Microsoft Intune environments including device compliance policies, Conditional Access integration, and endpoint configuration profiles.
- Own identity governance from a productivity and compliance perspective — managing user lifecycle, license assignment, MFA enforcement, and application access via Entra ID.
- Implement, maintain, and continuously improve Microsoft Purview configurations including DLP policies, sensitivity labels, information protection, retention policies, and compliance posture reporting.
- Manage Teams governance including policy configuration, lifecycle and naming policies, guest access controls, and meeting experience settings.
- Administer SharePoint Online site lifecycle, sharing and access management, and compliance configuration in line with client governance requirements.
- Manage and maintain third-party M365 backup solutions (such as AvePoint, Veeam, or equivalent platforms) covering Exchange, SharePoint, and Teams workloads; validate backup coverage and support restore operations as required.
- Administer Microsoft 365 licensing in a CSP/reseller model, including license assignment, subscription management, and tenant-level license governance across client environments.
- Produce monthly KPI reports and quarterly configuration review reports for client stakeholders, translating technical findings into clear governance summaries.
- Serve as the primary technical point of contact for client IT teams, owning the technical relationship day-to-day.
- Participate in client governance reviews and service meetings, translating technical findings into clear, accessible reporting.
- Communicate proactively on incidents, changes, and emerging risks, maintaining a high standard of client-facing professionalism.
- 7–10 years of experience in Microsoft 365 administration and engineering, with a strong preference for candidates from an MSP or managed services background.
- Deep hands-on experience across the core M365 stack: Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business, and Microsoft Intune.
- Strong working knowledge of Microsoft Purview — including DLP, sensitivity labels, information protection policies, retention and deletion settings, and compliance management.
- Solid understanding of Entra ID identity governance in the context of M365 — user lifecycle management, MFA, Conditional Access, license assignment, and application access provisioning.
- Experience managing Microsoft 365 licensing in a CSP or reseller model, including tenant-level subscription governance and license optimization.
- Experience managing third-party M365 backup platforms (AvePoint, Veeam, or equivalent) across Exchange, SharePoint, and Teams workloads.
- Proven ability to produce and maintain technical documentation, runbooks, and governance reports to a professional standard.
- Experience working directly with client technical teams in a managed services or outsourced delivery context.
- Strong written and verbal communication skills in English, with the ability to present technical concepts clearly to non-technical stakeholders.
- Comfortable working autonomously with limited day-to-day oversight; strong judgment on escalation and prioritization.
- Microsoft Certified: Modern Desktop Administrator Associate (MD-102).
- Microsoft Certified: Microsoft 365 Administrator Expert (MS-102).
- Microsoft Certified: Information Protection and Compliance Administrator Associate (SC-400) — particularly relevant given the Purview requirement.
- Experience working across multiple client M365 tenants simultaneously.
- Exposure to financial services or regulated industry environments.
- Familiarity with ITIL or similar service management frameworks.
This role is based in India and operates primarily during UK business hours. Flexibility to cover a mixture of UK and US business hours will be required during the initial onboarding phase.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
Applications will be accepted on an ongoing basis until the position is filled.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
