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ELC Lead

Tata Consultancy Services -
Bengaluru, Karnataka

Apply Now

Job details

Benefits

Health insurance

Qualifications

Knowledge management
B.Com
Bachelor's degree
Continuous improvement
Data entry
OBIEE

Full job description

Job Requirements* Key Responsibilities* We are looking for an Employee Life Cycle (ELC) Lead to own and govern end-to-end employee lifecycle operations for Global and U.S. populations, from onboarding through employee support, payroll interfaces, position lifecycle, transfers, reporting, and offboarding. This role is responsible for process governance, Tier-1/Tier-2 case management oversight, system accuracy, compliance, and stakeholder coordination, ensuring a consistent, compliant, and high-quality employee experience across all lifecycle stages. ELC Governance & Case Management Oversight • Own governance of Case Management – First Line Support processes across Tier 1 and Tier 2 • Ensure accurate triaging, resolution, escalation, and documentation of cases • Enforce ticket hygiene standards (updates, work notes, public comments, SLAs) • Drive consistent application of knowledge articles and response templates • Escalate unresolved issues to Tier 3 or COE teams when required Employee & Manager Education (Policies, Benefits, Payroll) • Oversee employee data changes (personal data, dependents, bank info, tax data) • Oversee employee education related to:  Benefits, wellness, insurance, retirement, COBRA, and perks programs  Payroll topics (pay statements, tax forms, AIP, deductions, allowances)  Time & attendance, leave policies, and holidays • Ensure knowledge artifacts are accurate, current, and easily accessible • Partner with Benefits, Payroll, and COEs to address KB gaps Onboarding (New Hire) – Global & U.S. • Govern end-to-end onboarding processes including:  Pre-clearance (background checks, drug screening, I-9)  New hire data entry and validation in Poornata  Document collection, uploads, and HR system setup • Coordinate relocation, mobility, IT, payroll, and benefits notifications • Ensure consistent onboarding communications, orientation, and manager toolkits • Monitor onboarding SLAs and employee readiness for Day 1 Employee Data & HR Systems Management • Ensure accurate updates across Poornata, UKG, iCIMS, EdFlix, OBIEE, UKG/Kronos • Govern HR system access, role management, troubleshooting, and audits • Partner with HRIS and IT to resolve systemic issues Pre-Payroll & Payroll Interface Governance • Govern pre-payroll activities across U.S. locations (hourly and salaried) • Ensure accurate payroll inputs, timing, and handoffs to payroll teams • Oversee escalations related to pay discrepancies and payroll corrections • Partner closely with Payroll, Finance, and Accounting teams Transfers, Promotions & Position Lifecycle • Govern employee transfers, promotions, and inter-company/inter-business movements • Ensure accurate effective dating, payroll impacts, and access reviews • Oversee position lifecycle processes:  Job evaluation and approvals  Headcount requests and mass actions  Position updates, deactivations, and compliance Offboarding (Termination) – Global & U.S. • Govern end-to-end offboarding processes:  System updates, separation notices, final pay inputs  Severance calculations and documentation  Exit surveys and exit communications • Ensure compliance with state, local, and federal requirements • Coordinate with Payroll, HRBPs, Equifax, and Legal stakeholders Reporting, Audits & Compliance • Govern ELC reporting standards (scope, approvals, data security, formats) • Support internal and external audits (EEO-1, payroll, benefits, data privacy) • Track audit findings, corrective actions, and follow-ups • Monitor policy, legal, and regulatory changes impacting the employee lifecycle Knowledge Management & ; Continuous Improvement • Own Knowledge Base updates, approvals, and communications • Drive SOP creation, updates, and standardization • Identify automation and process improvement opportunities • Lead change management initiatives impacting lifecycle operations

Location

Bengaluru

Job Function

BUSINESS PROCESS SERVICES

Role

Executive

Job Id

412694

Desired Skills

Employee Engagement | Compliance

Desired Candidate Profile

Qualifications : BACHELOR OF COMMERCE

Apply Now

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