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Lean Value Stream Transformation & Automation Lead

Caterpillar -
Chennai, Tamil Nadu

Apply Now

Job details

Full-time
1 day ago

Qualifications

Lean
AI

Full job description

Career Area:

Engineering

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Definition

Lead the enterprise wide transformation of Service Operations by orchestrating a portfolio of Lean Value Stream Transformation (VST) initiatives that identify and optimise high impact workflows. Partner with Process Owners and respective teams to identify value streams impacting process efficiency and translate them into targeted transformation opportunities.

Own end to end program execution—from discovery and prioritisation to solution design, delivery, deployment, and stabilisation—driving AI enabled solutions (AI agents, automations, workflows) in collaboration with automation and AI development teams. Work closely with Process Owners to deploy solutions into live operations and ensure sustained adoption.

Define and establish a repeatable VST deployment template to enable consistent rollout across multiple teams. Scale successful solutions across the organisation by standardising and replicating automation patterns.

Establish governance, standards, and metrics for Lean operations, automation, and AI enablement, ensuring measurable efficiency gains and continuous improvement.

Responsibilities

Value Stream Transformation

Identify and prioritise high‑impact value streams in collaboration with Process Owners
Map end‑to‑end workflows and analyse inefficiencies, bottlenecks, and rework
Redesign processes using Lean principles to improve flow, efficiency, and scalability
Define standardised, repeatable operating models

Program Leadership & Execution

Own a portfolio of VST initiatives across Service Operations
stabilisation
Establish prioritisation frameworks aligned to business impact and ROI
Ensure delivery outcomes are measurable and sustainable

Automation & AI Enablement

Translate process transformation opportunities into automation use cases
Partner with AI / Automation teams to design and build solutions
Deploy AI agents, workflow automations, and self‑service capabilities
Ensure production readiness, reliability, and performance

Deployment & Adoption

Work closely with Process Owners to embed solutions into live operations
Ensure usability, adoption, and operational stability
Drive continuous improvements based on real-world feedback

Scaling & Standardisation

Define and govern a repeatable VST deployment template
Standardise and replicate successful transformation patterns across teams
Enable organisation-wide reuse and consistency

Governance & Metrics

Define KPIs for process efficiency, automation adoption, and operational outcomes
Establish governance frameworks for Lean, automation, and AI initiatives
Track and report measurable business impact across functions
Ensure sustainability, compliance, and continuous improvement

Skill Descriptors

Value Stream Thinking (Extensive Experience)

Applies Lean principles to redesign complex service workflows
Identifies waste, inefficiencies, and systemic issues across processes
Translates process insights into scalable operating models

Program Execution & Delivery (Extensive Experience)

Owns end‑to‑end execution of multi‑stream transformation initiatives
Drives delivery discipline from design through stabilisation
Balances speed, quality, and measurable outcomes

Automation & AI Enablement (Working to Extensive Experience)

Identifies opportunities for AI‑driven and automation‑led optimisation
Collaborates with technical teams to enable scalable solutions
Ensures alignment between process design and technology delivery

Stakeholder Collaboration (Extensive Experience)

Partners with Process Owners and cross‑functional teams
Influences without direct authority to drive outcomes
Aligns diverse stakeholders toward common transformation goals

Data‑Driven Decision Making (Working to Extensive Experience)

Defines KPIs and metrics aligned to process efficiency and outcomes
Uses data to prioritise initiatives and validate impact
Continuously refines approach based on measurable results

Operational Governance (Working to Extensive Experience)

Establishes frameworks for standardisation and process control
Defines governance for automation and AI adoption
Ensures solutions are sustainable and scalable across teams

Success Metrics

Reduction in manual effort and process cycle time
Increase in % of workflows automated and reused
Improvement in cost per transaction / process
Adoption rate of automation and AI solutions
Consistency and standardisation across processes and teams

Posting Dates:

June 11, 2026 - June 24, 2026

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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