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Change Support Manager

Amgen -
Hyderabad, Telangana

Apply Now

Job details

Qualifications

Law
Master's degree
Analysis skills
Project management
Bachelor's degree
AI
Communication skills
Analytics

Full job description

India - Hyderabad

JOB ID: R-243124 LOCATION: India - Hyderabad WORK LOCATION TYPE: On Site DATE POSTED: May. 10, 2026 CATEGORY: Operations

Job Description

What you will do

In this role, you will operate as a core member of the Results Delivery Office (RDO) capability engine, responsible for building, scaling, and driving adoption of the systems, tools, and operating processes that enable enterprise transformation at Amgen.

Reporting to the Associate Director, you will act as a business owner of defined RDO capabilities—spanning change management frameworks, digital platforms, and AI-enabled solutions. You will work in close partnership with technology and product teams to translate transformation needs into scalable solutions and ensure they deliver measurable business impact.

This role sits at the intersection of business strategy, transformation execution, and technology, requiring strong product thinking, operational discipline, and stakeholder influence.

Roles and Responsibilities:

Own specific components of the RDO capability stack, translating enterprise transformation priorities into scalable tools, frameworks, and execution standards
Ensure capabilities are embedded effectively across global programs, driving consistency and quality of execution
Act as the business-facing product partner for digital change and AI-enabled solutions
Act as a key contributor for the knowledge management build/run efforts for Results Delivery Office
Define business requirements for change tools, including use cases, and success metrics; partner with technology teams on design, build, and release
Drive adoption strategy, user engagement, and continuous improvement based on feedback and usage data
Define and track KPIs across adoption, usage, execution quality, and business outcomes
Develop reporting and insights to assess effectiveness of transformation capabilities
Identify systemic friction points and lead interventions to improve speed, quality, and impact
Partner with global transformation and program teams to deploy RDO tools and ways of working
Act as a connector across business, technology, and execution teams to drive alignment
Drive experimentation and innovation to improve user experience and execution productivity

What we expect of you

Experience in transformation, strategy, operational excellence, or consulting environments
Strong comfort working at the intersection of business and technology; able to partner effectively with product and engineering teams
Experience with digital platforms, analytics, or workflow tools; exposure to AI/LLM use cases preferred
Structured problem solver with strong analytical and data interpretation skills
Ability to influence in a global, matrixed environment without direct authority
Strong ownership mindset with accountability for outcomes and impact

Basic Qualifications:

Master’s or Bachelor's degree and 8 to 13 years of Business Performance, Continuous Improvement, or Project Management experience

Preferred Experience:

Exposure to digital platforms, product operating models, or workflow tools
Experience working with or deploying AI/LLM-enabled solutions in business contexts
Background in consulting, transformation, or internal strategy functions
Experience operating in global, matrixed environments

Ways of Working:

Strong stakeholder management and communication skills
Ability to partner closely with technology teams to deliver scalable solutions (without being a developer)
Structured thinking and problem-solving
Ability to operate with autonomy and drive outcomes in ambiguous environments

Apply Now

Refine Your Search

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Expert, Embedded Software Engineer

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