Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Job Title: Sr. Support Analyst / Lead - Mainframe Operator
Position: Sr. Support Analyst / Lead - Mainframe Operator
Experience: 5 - 7 Years
Category: IT Infrastructure
Main location: Chennai
Position ID: J0526-1580
Responsibilities
Alert management (based on AINOI):
- Take into account the alerts
- Arbitrate alerts by human correlation / acknowledgment and/or Incident creation
- Create incident ticket
Incident Management (ServiceNow, group platform):
- Execute the instruction, Intervention, resolve and/or assign the Incident to the correct group
- Document the ticket
- Apply the instructions (CREMA, instruction and/or operating mode).
Management of action requests (ServiceNow, Group platform):
- Fulfill requests on the fly or at a fixed time.
- Participate in the realization of requested tasks (through mail or snow).
Contributing Responsibilities
- Contribute to improving the quality of service by proposing improvements.
- Help build team spirit and integrate into BNP Paribas culture
- Contribute to keeping the documentation up to date and expand the knowledge base.
Technical & Behavioral Competencies
Specific Qualifications:
- Agile environment
- Follows the Customer processes for projects, incident and change management.
- Being standalone and team worker, analytically minded, meet commitment, ability to work in a dynamic and multi-cultural environment, flexible, customer-oriented, understand risk awareness.
- Motivated self-starter, process-oriented with high attention to detail
- Quick self-starter, proactive attitude.
- Good communication skills, Good analytical and synthesis skills.
- Autonomy, commitment, and perseverance.
- Ability to work in a dynamic and multicultural environment.
- Flexibility (in peak periods extra efforts may be required).
- Open minded and show flexibility in self-learning new technologies/tools.
- You are customer-minded and can translate technical issues into non-technical explanations.
- You are always conscious about the continuity of services.
- You have very good team spirit and share your knowledge and experience with other members of the team. Working in collaboration with team.
- Client-oriented, analytical, initiative oriented and able to work independently.
- Be flexible and ready to provide support 24/7 and rotational weekend support.
- Able to take additional responsibility.
- Able to work from base location Chennai/Mumbai (Whichever is your base location) during hybrid model.
Referential (Required knowledge, skills and abilities)
TPX
- General knowledge on how to navigate the mainframe ZOS
CONTROL-M
- Job/chain relaunch
- Mount jobs/chains to plan
- Get Sysout (CA-view)
- Add or Bypass conditions
- Force ok jobs
- Find dataset creation history
JCL
- Understand the basics of dataset creation in JCL
- Find and correct simple errors (missing commas etc.)
SDSF
- Cancel jobs
- Get Sysout
- Determine whether or not a job is looping
TSA AUTOMATISATION
- Find Task votes
- Change Task status
MAINFRAME CONSOLE
- Stop jobs / Cancel jobs / Force jobs
- Shutdown LPARs
- Give replies to jobs/shouts
HMC
- Deactivate/Activate LPARs
- Load LPARs
AS400
- Start Close of Business process
- Restart jobs
- Find job output
- Find open reply
TICKETTING
- Be familiar with ServiceNow
- Know how to reassign & close incidents
- Know how to find and resolve tasks.
Education Level: Bachelor’s degree or equivalent
Location: India- Chennai
Life at CGI:
It is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons
Come join our team, one of the largest IT and business consulting services firms in the world.
