Overview:
As Field Informatics Support Engineer, you are an ambassador of Waters and will bring to the market Waters’ products and services. The candidate will demonstrates a clear grasp of understanding the customers’ business and its growth plans and is able to take that knowledge and convert that into a solution and offering from Waters, with a primary aim of bringing “customer success”. This position brings a great degree of flexibility working in the field. The role will be designated to either a territory and/or markets.
Responsibilities:
Installation, performance maintenance, troubleshoot and support Waters' Informatics product suite - Empower, Waters_Connect, NuGenesis LMS, SDMS,EDS365
Establish and maintain effective relationships with external and internal customers ensuring their success
Manage customer expectations, by communicating work performed and providing follow up plan if needed
Ensure customer compliance regulations are followed
Deliver Informatics Product level training at customer sites
Issue field service reports daily to document work performed
Maintain sound knowledge regarding the technology and customers' application demands
Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales
Ensure that quality system procedures and Health & Safety standards are adhered to at all times
Qualifications:
Education:
Bachelors/Masters Degree in Computer Science or equivalent
Experience:
08-10 years of experience in installation, performance maintenance, troubleshooting, support and/or end user utilization of Entgerprise Informatics Solutions in Life Science domain - CDS, LIMS, SDMS etc,
Preference for previous Waters product suite Informatics
Ability to perform effective system level troubleshooting
Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)
Skills:
Must possess a strong customer focus
Oracle DBA / SQL
Working experience on IT Infrastructure - Server, Storage, Virtualization, Network, Cloud etc
Strong communication skills; ability to communicate effectively to a diverse audience with specific customer needs
Personal sense of integrity
Effective time management skills
System level approach to problem solving
Analytical mindset with a strong drive to resolve open issues
Excellent verbal and written communication skills
Travel:
This is a territory-based position with travelling within your designated territory, and occasional travels to other regions for activities such as governance of department, local business support, meetings and training.
Company Description:
Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide.
Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.
