Sholinganallur Chennai Tamil Nadu Customer support coordinator Jobs – 130 Open Jobs Today

Service Coordinator
Caresoft Technologies —Ekkattuthangal, Chennai, Tamil Nadu
- ₹12,000 - ₹22,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Cell phone reimbursement
Quick apply
Specialist - Training coordinator
Nordex SE —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
5d
Lead Administrator (Support &Operations)
HCLTech —Chennai, Tamil Nadu
- Azure
- Windows
- AWS
HR and Client Relations Coordinator
Fleet Studio Technologies —Chennai, Tamil Nadu
- ₹2,50,000 - ₹3,00,000 a year
- Full-time
- Microsoft Office
- Master's degree
- Bachelor's degree
- Health insurance
- Paid time off
Quick apply
14d
Service Process Coordinator-South 1
MSX International —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
Quick apply
Service Coordinator
Musee Musical Pvt Ltd —Chennai, Tamil Nadu
- ₹22,000 - ₹25,000 a month
- Full-time
- Customer service
- Administrative experience
- Bachelor's degree
- Flexible schedule
Quick apply
7d
Sales Coordinator (3-8Yrs)
The Viswa Group —Tambaram, Chennai, Tamil Nadu
- ₹20,000.76 - ₹35,000.49 a month
- Weekend availability
- Sales
- Customer service
- English
- Health insurance
- Paid time off
Quick apply
5d
Marketing Coordinator
Shuter Enterprises India pvt Limited —Raja Annamalaipuram, Chennai, Tamil Nadu
- ₹20,000 - ₹25,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
5d
Training Coordinator
DHL —Chennai, Tamil Nadu
- Microsoft Powerpoint
- Microsoft Excel
- English
- Health insurance
TL - Contract Administration - APAC
Vestas —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Salesforce
Sales Coordinator
Bluewings Consultancy Pvt Ltd —Chennai, Tamil Nadu
- ₹20,000 - ₹30,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
16h
Analyst,Global Delivery
TransUnion —Chennai, Tamil Nadu
- Full-time
- Hybrid work
- Engineering
- Microsoft Office
- SQL
17h
Analyst, Global Delivery
TransUnion —Chennai, Tamil Nadu
- Full-time
- Hybrid work
- Engineering
- Microsoft Office
- SQL
17h
Sales Coordinator
Bioscreen Instruments Pvt. Ltd. —Ashok Nagar, Chennai, Tamil Nadu
- ₹15,000 - ₹25,000 a month
- Full-time
- Microsoft Office
- Bachelor's degree
- Computer skills
- Health insurance
- Paid sick time
Quick apply
7d
Service Coordinator / Spare Parts Management
ZF —Chennai, Tamil Nadu
- Microsoft Excel
- Customer service
- English
1d
Specialist - Service Coordinator
Nordex SE —Chennai, Tamil Nadu
- Full-time
- English
- Microsoft Office
- Bachelor's degree
Sales Coordinator
ARDENS BUSINESS SOLUTIONS PRIVATE LIMITED —Chennai, Tamil Nadu
- ₹25,000 - ₹30,000 a month
- Full-time
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
Quick apply
HVAC Sales Coordinator
HI TRANS SERVICES PRIVATE LIMITED —Chennai, Tamil Nadu
- ₹15,000 - ₹25,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
Quick apply
18h
Placement Coordinator
QuestAlliance —Chennai, Tamil Nadu
- Full-time
- Childcare
- Team management
- Computer skills
- Health insurance
1d
Export Coordinator
Sweet Karam Coffee —Chennai, Tamil Nadu
- Microsoft Powerpoint
- Microsoft Excel
- Master's degree
Quick apply
14d

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Service Coordinator

Caresoft Technologies
Ekkattuthangal, Chennai, Tamil Nadu

Quick apply

Job details

Permanent | Fresher | Full-time
₹12,000 - ₹22,000 a month

Benefits

Provident Fund
Leave encashment
Health insurance
Cell phone reimbursement

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Software troubleshooting
Customer service
Microsoft Office
Bachelor's degree
IT support
Customer support
Diploma
Communication skills
Help desk
Office experience

Full job description

Fresher and Experience candidate will apply for this job

Salary Based on Experience and Knowledge , skill

Customer Support / Help Desk Executive – Roles & Responsibilities

Job Title:

Customer Support / Help Desk Executive

To provide prompt and effective technical and customer support, resolve customer queries, ensure customer satisfaction, and maintain smooth communication between customers and the organization.

Key Responsibilities

1. Customer Support

Attend customer calls, emails, WhatsApp messages, and support tickets.

Respond to customer inquiries professionally and promptly.

Understand customer requirements and provide appropriate solutions.

Follow up with customers until issues are resolved.

2. Help Desk Management

Log, track, and monitor customer complaints and service requests.

Create and maintain service tickets in the help desk system.

Escalate unresolved issues to the technical team or higher management.

Ensure timely closure of support tickets as per SLA.

3. Technical Coordination

Coordinate with engineers and service teams for issue resolution.

Schedule onsite visits, remote support sessions, and preventive maintenance activities.

Monitor progress of open service calls and update customers regularly.

4. Customer Relationship Management

Maintain positive relationships with existing customers.

Ensure high levels of customer satisfaction.

Collect customer feedback and share improvement suggestions with management.

Handle customer complaints professionally and effectively.

5. Documentation & Reporting

Maintain accurate records of customer interactions and service history.

Prepare daily, weekly, and monthly support reports.

Update customer databases and service records.

Maintain warranty, AMC, and service contract details.

6. Product & Service Knowledge

Stay updated on company products, services, and support procedures.

Assist customers with product usage, troubleshooting, and basic technical guidance.

Share product updates and service notifications with customers.

7. Administrative Support

Coordinate spare parts requirements with the service team.

Support quotation follow-ups and service contract renewals.

Assist in maintaining service schedules and engineer assignments.

Required Skills

Excellent verbal and written communication skills.

Strong customer service orientation.

Basic technical troubleshooting knowledge.

Good organizational and multitasking abilities.

Proficiency in MS Office (Excel, Word, Outlook).

Ability to work under pressure and meet deadlines.

Problem-solving and conflict-resolution skills.

Key Performance Indicators (KPIs)

Customer Satisfaction Score (CSAT)

First Response Time (FRT)

Ticket Resolution Time

Number of Tickets Closed

SLA Compliance Rate

Customer Retention & Feedback Ratings

Service Call Closure Efficiency

Preferred Qualification

Any Graduate / Diploma (Technical background preferred).

1–3 years of experience in Customer Support, Help Desk, IT Support, or Service Coordination.

Experience with CRM or Help Desk software is an added advantage.

Reporting To: Service Manager / Operations Manager / Customer Support Manager.

Pay: ₹12,000.00 - ₹22,000.00 per month

Benefits:

Cell phone reimbursement
Health insurance
Leave encashment
Provident Fund

Ability to commute/relocate:

Ekkattuthangal, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

Are you read the JD ?
Do you have experience in CRM and Help Desk Software ?
Current salary ( Required)?
Expected salary , immediate joiner? ( Required)

Education:

Bachelor's (Required)

Experience:

service coordinator, help desk Or Front office: 1 year (Required)
total: 1 year (Required)

Work Location: In person

Quick apply

Refine Your Search

customer support coordinator jobs in sholinganallur chennai tamil nadu

Service Coordinator

Specialist - Training coordinator

Lead Administrator (Support &Operations)

HR and Client Relations Coordinator

Service Process Coordinator-South 1

Service Coordinator

Sales Coordinator (3-8Yrs)

Marketing Coordinator

Training Coordinator

TL - Contract Administration - APAC

Sales Coordinator

Analyst,Global Delivery

Analyst, Global Delivery

Sales Coordinator

Service Coordinator / Spare Parts Management

Specialist - Service Coordinator

Sales Coordinator

HVAC Sales Coordinator

Placement Coordinator

Export Coordinator

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