Royapettah Chennai Tamil Nadu Technical specialist Jobs – 597 Open Jobs Today

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Airline Specialist

Wipro Limited -
Chennai, Tamil Nadu

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Job details

Qualifications

Customer service
Call center experience
English
Microsoft Office
Information security
Analysis skills
Bachelor's degree
Leadership
Communication skills

Full job description

Job Title: Airline Specialist

City:State/Province:
Posting Start Date: 6/19/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Airline Specialist

Role Purpose

Responsible for handling inbound and outbound calls from any part of the globe that the call originates

from

Equipped to handle all general reservations and deal with changes to all reservations
Process refunds to passengers and answer general airline and reservation queries
Handle mileage plus reservations and queries
Able to make a service recovery in the event the agent understands that he has made a mistake or an

error or get the same done through his supervisor

Ensure accurate documentation of customer profiles/reservations
Handle customer complaints and provide first time resolution
Keep oneself updated, aware of, and compliant to all Company policies and procedures which include

Information Security Management Systems

Keep all company information which includes customer information confidential and secured

͏

Working knowledge of PCs e.g. MS Office

Reasonable keyboard skills
Generic understanding of customer service
Need to have sound customer service skills and soft skills with prime focus being on customer

satisfaction

Excellent spoken English and reasonably good written communication skills.
No Regional Accent, Neutral Accent
Ability to verbalize thoughts
Correct construction of sentences
Grammatically correct English
Good grasping power
Excellent listening skills
Should have patience and not be overawed by difficult situations
Team player
Reasonable analytical skills
Understanding of job profile applied for
Situation handling skills
Leadership skills (not a critical parameter but would be an add-on)

͏

Graduate of a 4 year course

fresh graduate with or without call center experience

may have other experiences in other industries

Undergraduate (must complete 2 years in college with no back subjects)

must have minimum of 6 months Call center experience

͏

Deliver

No Performance Parameter Measure
1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

Mandatory Skills: Customer Service( Reservation) .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Apply Now

Refine Your Search

technical specialist jobs in royapettah chennai tamil nadu

Airline Specialist

Technical Project Manager

Power BI Specialist

HRMS Specialist

Service Desk Specialist – Chennai, India

Senior Manager - Systems and Information Management

IT Support Engineer

Infra Dev Specialist

Specialist - Technical Support Blades

Technical Specialist

Technical Lead

Hiring for Chennai - GenAI - Technical Lead/ Technical Specialist

Hiring for Chennai - Cloud - Technical Lead/ Technical Specialist

Power BI Specialist

Senior Application Support Specialist

Technical Support Specialist (EDI)

Specialist -CFD

Power BI Specialist

Senior Director - Construction Management

Specialist - Project Documentation

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