Malleswaram Bengaluru Karnataka Assistant manager guest relation Jobs – 24 Open Jobs Today

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Front Office Assistant

Royal Lotus View Resotel
Bengaluru, Karnataka

Quick apply

Job details

Full-time
₹14,000 - ₹15,000 a month

Benefits

Provident Fund
Paid time off
Food provided

Qualifications

Microsoft Powerpoint
Microsoft Word
English
Master's degree
12th Pass
Quality assurance
Bachelor's degree
Conversion optimisation
Hindi

Full job description

reets, registers, and assigns rooms to guests.
Issues room key to guest.
Responsible for proper key control and other security measures.
Answers telephone in absence of telephone operator.
Transmits and receives telephone messages and sets up guests’ wake-up calls.
Date stamps, sorts, and racks incoming mail and messages.
Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
Keep records of room availability and guests’ accounts. Operates the front office computer system. Makes photocopies if needed.
Computes bill, collects payment, and makes change for guests.
Makes and confirms reservations.
Posts charges such as room, food, liquor, or telephone, to guest folio.
Makes restaurant, transportation, or entertainment reservations for guests
Deposits guests’ valuables in hotel safe or safe deposit box.
Checks out guests and inquires about their stay.
Promotes and supports Brand Voice and Brand initiatives such as Priority Clubs and Associate Programs.
Actively builds awareness of the Brand to guests.
Provides and ensures high-quality guest relations. Receives and resolves guest complaints in a manner consistent with company policy. Makes Manager on Duty aware of any guest complaints.
Maintains the desired levels of quality assurance ratings, including guest comment cards, accounting audit and inspection scores.
Confers and cooperates with other departments as needed to ensure coordination of activities.
Works toward a 90% walk-in conversion rate goal.
Ensures Inn compliance of all company policies and procedures.
Adheres to all safety procedures and informs management of any unsafe conditions.
Attends meetings and training as requested.

Other duties may be assigned based on company needs.

Job Type: Full-time

Pay: ₹14,000.00 - ₹15,000.00 per month

Benefits:

Food provided
Paid time off
Provident Fund

Education:

Higher Secondary(12th Pass) (Preferred)

Experience:

total work: 2 years (Required)

Language:

Hindi (Preferred)
English (Preferred)

Work Location: In person

Quick apply

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