Mumbai Maharashtra Customer success associate Jobs – 552 Open Jobs Today

IN_Associate_Core Banking_FS Tech_Advisory_Mumbai
PwC —Shivaji Park, Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Master's degree
- Bachelor's degree
3d
Associate II, ML Data Operations, GO-AI Operations
Amazon Dev Center India - Hyderabad - A85 —Mumbai, Maharashtra
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Flexible schedule
Digital Content Management Associate
Accenture —Mumbai, Maharashtra
- Full-time
- Analysis skills
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Customer Success Associate | Commerce Global
Fynd —Mumbai, Maharashtra
- English
- Bachelor's degree
- APIs
Quick apply
Campaign Management Associate
Accenture —Mumbai, Maharashtra
- Full-time
- CRM software
- Analysis skills
- Bachelor's degree
Associate, Counterparty KYC
Ares Management —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Customer Support - Executive
NielsenIQ —Mumbai, Maharashtra
- Full-time
- English
- Master's degree
- Analysis skills
Quick apply
Banking Advisory Associate
Accenture —Mumbai, Maharashtra
- Full-time
- Analysis skills
- Bachelor's degree
- Agile
Business Development Associate
Solar Ladder —Mumbai, Maharashtra
- ₹30,000 - ₹40,000 a month
- Full-time
- CRM software
- Sales
- Business development
- Health insurance
- Work from home
Quick apply
11d
Associate, Global Procurement Operations
Ares Management —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Engineering
Risk Management - Market Risk Associate
JPMorganChase —Mumbai, Maharashtra
- ₹1,35,000 - ₹1,50,000 a year
- Full-time
- Computer science
- Finance
- Analysis skills
2d
Client Servicing Executive for Social Media Agency Social Solulu
TC India —Vashi, Navi Mumbai, Maharashtra
- ₹10,000 - ₹25,000 a month
- Full-time
- Social media management
- Customer service
- English
Quick apply
1d
Marketing and Customer Success Associate
SciPro Technologies —Borivali, Mumbai, Maharashtra
- ₹2,00,000 - ₹4,00,000 a year
- Full-time
- In-person
- Internship
- Analytics
Quick apply
Asset Wealth Management Risk Associate
JPMorganChase —Mumbai, Maharashtra
- Full-time
- B.Sc
- Microsoft Office
- Finance
8d
Order to Cash Operations Associate
Accenture —Mumbai, Maharashtra
- Full-time
- Microsoft Excel
- Oracle
- Finance
Sales Operations Associate-Voice
Accenture —Mumbai, Maharashtra
- Full-time
- English
- Organisational skills
- Communication skills
Client Success Associate
Yellow Seed | The Content Company —Mumbai District, Maharashtra
- ₹30,000 - ₹35,000 a month
- Full-time
- Hybrid work
- Customer service
- Master's degree
- Diploma
- Health insurance
- Paid time off
Quick apply
10d
Customer Support & Inside Sales Team Lead
Altruist Fostering Services —Mumbai District, Maharashtra
- Up to ₹12,00,000 a year
- Full-time
- Sales
- Salesforce
- Business development
Quick apply
9d
Associate Marketing Director, ADC India
Abbott Laboratories —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Salesforce
- Microsoft Office
Senior Customer Success Associate — Internal Audit Product Management
JPMorganChase —Mumbai, Maharashtra
- Full-time
- SQL
- Organisational skills
- Agile
4d

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IN_Associate_Core Banking_FS Tech_Advisory_Mumbai

PwC -
Shivaji Park, Mumbai, Maharashtra

Apply Now

Job details

Full-time
3 days ago

Qualifications

Microsoft Powerpoint
Master's degree
Bachelor's degree
B.E.
Business Administration
MBA
Communication skills
Banking

Full job description

Line of Service

Advisory

Industry/Sector

FS X-Sector

Specialism

Operations

Management Level

Associate

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

As a business application consulting generalist at PwC, you will provide consulting services for a wide range of business applications. You will leverage a broad understanding of various software solutions to assist clients in optimising operational efficiency through analysis, implementation, training, and support.

*Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more

about us

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "

Responsibilities :

Own and optimize retail banking processes across Deposits (CASA/TD/RD), Lending (PL/Auto/Home/Cards), and Payments (UPI/IMPS/NEFT/RTGS/Cards/ACH)—from discovery and design to rollout and continuous improvement. Work closely with business, operations, risk/compliance, and technology stakeholders to drive efficiency, compliance, and customer satisfaction.

Key Responsibilities

Map and analyze AS-IS processes for deposits (CBS) / lending workflows (LOS/LMS) or payment journeys.

Design optimal TO-BE processes aligned to regulatory standards (RBI, KYC/AML, FATCA/CRS, NPCI guidelines, Fair Practices Code, IRAC norms).

Define and document BRD/FRD, process maps (BPMN), SOPs, SLAs, and control frameworks; maintaining traceability and acceptance criteria.

Partner with Bank teams (Business/Solutions/Operations/IT) for functional solutioning, gap analysis, and change requests; coordinate with platform owners (e.g., Core Banking – Finacle/ Flexcube ; LOS/LMS; payment switch/gateway).

Drive UAT planning & execution, create test scenarios (incl. edge cases like chargebacks, reversals, NPA tagging), manage defect triage, and ensure production cutover readiness.

Implement and track process metrics (TAT, FTR, AHT, error rates, STP, payment success rate); drive continuous improvement using Process optimization standards such as Lean/Six Sigma.

Support risk & compliance reviews, internal/external audits, and remediation; strengthen reconciliation/settlement controls and operational risk checkpoints.

Prepare training materials, conduct walkthroughs, and support change adoption for business and operations teams.

Qualifications & Experience

Any Postgraduate/ Professional degree

3–5 years in retail banking process consulting with strong exposure to at least one of Deposits, Lending, or Payments (cross-domain exposure preferred).

Strong stakeholder management; ability to translate business needs into functional requirements.

Strong regulatory & compliance knowledge: RBI, KYC/AML, FATCA/CRS, NPCI guidelines, Fair Practices Code, IRAC/NPA norms, and card dispute/chargeback rules.

Hands-on experience in documenting BRD/FRD, BPMN mapping, SOPs, and leading UAT.

Preferred :

Exposure to Core Systems across deposits/lending/payments and related integration touchpoints.

Lean/Six Sigma Green Belt awareness (for debit card/linked payments).

Strong exposure to Excel – Powerpoint for management communication

Mandatory skill set s:

Core Banking, BA

Preferred skill sets :

Core Banking, BA

Years of experience required :

4-7

Education qualification :

BE/ Btech /MBA

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: MBA (Master of Business Administration), Bachelor of Engineering

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Digital Transformation

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Reasoning, Application Software, Business Data Analytics, Business Management, Business Technology, Business Transformation, Communication, Documentation Development, Emotional Regulation, Empathy, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Intellectual Curiosity, Optimism, Performance Assessment, Performance Management Software, Problem Solving, Product Management, Product Operations, Project Delivery {+ 11 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

September 4, 2026

Apply Now

Refine Your Search

customer success associate jobs in mumbai maharashtra

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Associate II, ML Data Operations, GO-AI Operations

Digital Content Management Associate

Customer Success Associate | Commerce Global

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Associate, Global Procurement Operations

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Associate Marketing Director, ADC India

Senior Customer Success Associate — Internal Audit Product Management

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