remote technical support analyst Jobs – 162 Open Jobs Today

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Quick apply
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12d

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technical support analyst jobs near remote

Quality Analyst- Customer service

IT Futurista
Remote

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Job details

Permanent | Full-time
₹12,178.42 - ₹42,259.67 a month
13 days ago

Benefits

Work from home

Qualifications

CRM software
Six Sigma Certification
Nursing
Medical Technology
Customer service
Call center
English
Microsoft Office
Analysis skills
Quality assurance
Quality control
Medical terminology
Communication skills
Emergency Medical Services

Full job description

Job description:

Job Title: Quality Assurance Analyst – Medical Customer Care (Night Shift)

Location: [Remote]
Shift: Night Shift (e.g., 10:00 PM – 7:00 AM)
Department: Quality Assurance / Customer Operations

Job Brief

We are seeking a meticulous and analytical Quality Analyst with a background in the medical or healthcare sector to join our Customer Care team. In this role, you will work the night shift to monitor, evaluate, and audit customer interactions (voice calls, chats, emails) to ensure high standards of care, empathy, and adherence to medical compliance regulations (such as HIPAA). The ideal candidate thrives in a fast-paced environment and is passionate about improving patient/provider experiences.

Key Responsibilities

Quality Monitoring & Auditing: Evaluate live and recorded calls, chats, and emails based on strict compliance standards, accuracy of information, empathy, and service guidelines.
Medical/HIPAA Compliance: Ensure all interactions comply with HIPAA regulations, internal medical protocols, and industry standards, specifically for medical billing, claims, or patient support.
Scoring & Feedback: Score agent performance accurately and provide actionable, constructive feedback to agents and team leaders to improve performance.
Trend Analysis & Reporting: Analyze QA data to identify trends, knowledge gaps, and root causes for repeated issues, presenting findings to management to drive improvement.
Calibration & Training: Participate in regular calibration sessions to ensure consistency in scoring and support the training of agents on new procedures.
Documentation: Maintain accurate, timely records of all quality control audits and inspections.

Requirements

Experience: Proven 5-12 years of experience as a Quality Analyst in a contact center, preferably in the medical billing, healthcare, or pharmaceutical domain.
Medical Knowledge: Strong understanding of medical terminology, healthcare workflows, or medical billing (claims, payer guidelines).
Night Shift Flexibility: Willingness to work the night shift, including weekends as needed.
Analytical Skills: Strong ability to interpret data, identify patterns, and recommend solutions.
Communication: Excellent written and verbal communication skills.
Technical Proficiency: Experience with CRM systems ,call recording software (e.g., NICE, Verint), and Microsoft Office Suite.

Preferred Qualifications

Background in Nursing, Pharmacy, or Healthcare Administration.
Certification in Quality Management (e.g., Six Sigma, CPHQ).

Pay: ₹12,178.42 - ₹42,259.67 per month

Benefits:

Work from home

Application Question(s):

What is your expected CTC
What is your notice period?

Experience:

Customer service: 4 years (Required)

Language:

English (Required)

Shift availability:

Overnight Shift (Required)

Work Location: Remote

Quick apply

Refine Your Search

technical support analyst jobs in remote

Quality Analyst- Customer service

Digital Analytics (Adobe) Analyst

Technical Support Analyst Lead

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Data Specialist

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Senior Power BI Engineer

Product Support Analyst (Finance)

Analyst I, Trials

Data Analyst, RWD

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Team Member (MS Technologies)

Technical Support Analyst

Cyber Risk Analyst

Senior Market Research Analyst

Sr. Software Developer – ColdFusion (Healthcare / Denial Management)

IT Functional Analyst

Smartstream IDLM Support Analyst

Associate Manager, IT

D365 CRM Technical Consultant

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