Pune H.o Pune Maharashtra Desktop support technician Jobs – 140 Open Jobs Today

Technical Support Representative
Forescout Technologies Inc. —Pune, Maharashtra
- Rotational shift
- Windows
- Computer networking
- Linux
14d
Linux System Administrator
Om Software —Hinjewadi, Pune, Maharashtra
- ₹9,914.50 - ₹25,930.27 a month
- Full-time
- Scripting
- Linux
- In-person
- Paid time off
- Flexible schedule
Quick apply
1d
IT Support Technician
Pattern —Pune, Maharashtra
- Full-time
- Software troubleshooting
- Customer service
- English
IT Support
Emergys —Pune, Maharashtra
- Communication skills
Technical Support Engineer L1
NITS GLOBAL —Pune, Maharashtra
- Full-time
- Software troubleshooting
- SQL
- Bachelor's degree
Quick apply
Linux Systems Administrator
Open Slate VFX Studio Pvt Ltd —Bavdhan, Pune, Maharashtra
- ₹20,000 - ₹30,000 a month
- Full-time
- Microsoft Office
- Linux
- In-person
- Commuter assistance
- Health insurance
Quick apply
11d
Helpdesk Executive
WIDE SOFTECH LTD —Pimpri-Chinchwad, Maharashtra
- ₹20,000 - ₹33,000 a month
- Full-time
- English
- Microsoft Office
- 12th Pass
- Health insurance
Quick apply
IT Support Engineer (L2) â€“ Generalist IT
ProcDNA —Pune, Maharashtra
- Full-time
- Azure
- Microsoft Outlook
- Software troubleshooting
Technical Support Executive
Blue Pearl Health Tech Pvt Ltd —Pashan, Pune, Maharashtra
- ₹2,00,000 - ₹3,00,000 a year
- Full-time
- Customer service
- English
- SQL
- Health insurance
Quick apply
IT Desktop Support
Squareline Solution —Pune, Maharashtra
- Full-time
Technical Support
Max Secure Software —Pune, Maharashtra
- Windows
- Master's degree
- Bachelor's degree
IT Support Executive
RV Group —Pune, Maharashtra
- ₹10,618.14 - ₹25,000.00 a month
- Full-time
- Computer Science
- Software troubleshooting
- Windows
Quick apply
3d
Technical Support Engineer
Varad Automation And Robotics —Pune, Maharashtra
- Microsoft Office
- Presentation skills
- Bachelor's degree
Technical Support Specialist / SPOC
Panthernails Business Solution —Pune, Maharashtra
- ₹20,000 - ₹25,000 a month
- Full-time
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
Quick apply
Technical Support Executive
ZM Technologies —Pune, Maharashtra
- ₹2,00,000 - ₹5,00,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Software troubleshooting
- Health insurance
- Cell phone reimbursement
System Administrator
Pride Purple Group —Pune, Maharashtra
- English
Director, Technical Support
Qualys —Pune, Maharashtra
- Full-time
- Computer Science
- B.Sc
- Master's degree
Technical Support Engineer - Optics
Synopsys —Pune, Maharashtra
- English
- Master's degree
- Bachelor's degree
- Health insurance
Associate Technical Analyst
Computacenter —Pune, Maharashtra
- Rotational shift
- Microsoft Outlook
- Software troubleshooting
- Windows
6d
Application Support Engineer/ Technical Support Engineer
DG FutureTech India Pvt Ltd. —Pune, Maharashtra
- Up to ₹4,00,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Oracle
Quick apply

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Technical Support Representative

Forescout Technologies Inc. -
Pune, Maharashtra

Apply Now

Job details

14 days ago

Qualifications

Network installation
Operating systems
UNIX
Windows
Technical support
Computer networking
Linux

Full job description

What We Do

Managing Cyber Risk, Together – As the world becomes increasingly connected, the need for Forescout’s solutions grows stronger. Forescout is at the forefront of one of the most critical challenges in cybersecurity, delivering automated protection across the modern organisation. Our solutions ensure continuous alignment between our customers’ security frameworks and their evolving digital environments, spanning IT, IoT, OT, and IoMT assets.

At Forescout, we are looking for relentlessly, driven individuals who thrive in a collaborative environment, embrace innovation, and are committed to delivering exceptional customer experiences. As one team, we push boundaries, stay ahead of emerging threats, and create cutting-edge solutions that make a real impact. Bring your unique perspective to Forescout and help shape the future of cybersecurity with us!

What You Will Do

The Technical Support Representative (TSR) is a key support resource and essential contributor to the Customer Success Organization. As a member of the Technical Support Engineering Team, you will have the opportunity to work closely with and learn from a team of highly skilled security engineers and technical leaders. This is an excellent opportunity for substantial professional growth and to develop your technical skills across a broad range of products.

In this role, you will assist customers with technical issues to ensure optimal performance of our products and solutions within large and complex customer environments. The TSR is the first point of contact and the first level of support for our customers. You will need a solid understanding of ForeScout products and basic knowledge of the environments in which they are deployed. Under the guidance of Technical Support Leadership, you will take ownership of assigned projects to address and resolve customer issues. Competencies essential to your success in this role include customer service, problem-solving, organization, and time management combined with agility of learning and technical aptitude.

Process Lead/Customer portal registrations
Troubleshooting and investigating customer-reported issues.
Share relevant KB’s and documentation with customers.
Assist in Customer login creation cases.
Handle licensing, hardware, and low-severity cases within guidelines and escalate if necessary.
Manage RMA cases once processed by TSE and monitor them until completion.
Can be replaced with: Escalate unresolved issues to TSE’s. Provides collaborative support to customers, other ForeScout employees, and partners.
Follow standard processes and procedures.
Collaborate and answer questions in the Customer Portal.
Can be replaced with: Assist TSE’s with collecting relevant information on case + logs etc.
Creates KB articles and notes.
Increase personal technical knowledge through online training, documentation, and hands-on experience.
Provide feedback to improve product quality/functionality

What You Will Bring To Forescout

Technical Qualifications:

Basic level of understanding of Operating Systems (Linux, Windows, Macintosh, and UNIX).
Good knowledge of enterprise networking environments.
Experience installing and implementing network access control security solutions is a plus.
Self-starter with initiative to learn the product in a training class and on-the-job.

General Qualifications:

3+ years of experience in a customer-facing support role (In an Enterprise level support environment is a plus).
3+ years of experience troubleshooting hardware-related issues.
Outstanding customer-facing skills.
A team player who can also work independently in a fast and dynamic technical support environment.
Ability to assess situations and adapt according to customer needs.
Capable of documenting problems and solutions for internal as well external customers.
Ability to follow documentation and case management practices.
Flexible working in the rotational shift .

What Forescout Offers You

Our visionary leadership team fosters an environment that encourages professional growth and development. We champion a diverse and inclusive culture that cultivates collaboration and innovation, where our team can make a global impact on security while working with industry-leading technology. We take pride in offering a competitive total compensation package. If you have a strong work ethic, are visible and lean in, you will be recognised. We are in growth mode and there is a ton of opportunity at Forescout. Apply now to find out more!

More About Forescout

The Forescout 4D Platform™ provides complete asset intelligence and control across IT, OT, IoT, and IoMT environments. For more than 20 years, Fortune 100 organizations, government agencies, and large enterprises have trusted Forescout as their foundation to manage cyber risk, ensure compliance, and mitigate threats. With seamless context sharing and workflow orchestration across more than 100 full-featured security and IT product integrations, Forescout makes every cybersecurity investment more effective. Learn more at

www.Forescout.com

Our Mission

To continuously identify, protect, and ensure the compliance of all cyber assets across the modern organisation.

Our Vision

A world where every cyber asset is seen, secure and compliant.

Our Cultural Values

Cyber Obsessed – We are curious about technology, and we are innovative and passionate about solving big programs.
Customer Driven – We listen, we learn, and we make it right.
Collaborative, without Ego – No one succeeds alone. We strive to be the humble person that people want to work with.
Relentless – We're smart, determined, and find a way. We figure stuff out.
One Team – We all work together, and we all win together.

Our DEI Statement

At Forescout, we are committed to fostering a diverse, equitable, and inclusive workplace. We believe that diversity of background, experiences, and perspectives leads to innovation, creativity, and better decision making. We strive to create an environment where all team members feel valued, respected, and empowered. We actively promote equal opportunities and fair treatment for all individuals, regardless of their race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, disability, status as a protected veteran, or any other characteristic protected by law. By embracing Diversity, Equity and Inclusion, we aspire to build a successful culture where we work together and win together as One Team.

NOTE TO EMPLOYMENT AGENCIES:

We value the partnerships we have built with our preferred vendors. Forescout does not accept unsolicited resumes from employment agencies.

All resumes submitted by employment agencies directly to any Forescout employee or hiring manager in any form without a signed Employment Placement Agreement on file and search engagement for that position will be deemed unsolicited in nature.

No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Apply Now

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desktop support technician jobs in pune h.o pune maharashtra

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Director, Technical Support

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