west bengal customer success Jobs – 177 Open Jobs Today

Systems Analyst
Xerox —Kolkata, West Bengal
- Full-time
- Computer Science
- Bachelor's degree
Customer Support
ABM Technomatrix —Salt Lake, Kolkata, West Bengal
Customer Success Manager
YuCollect —Kolkata, West Bengal
- Full-time
- Travel
- Financial services
Customer Success Associate
ZINFI Technologies —Kolkata, West Bengal
- Remote
- CRM software
- Customer service
- Bachelor's degree
Trainer – Customer Support – Durgapur, India
Fusion CX —Durgapur, West Bengal
- Customer service
- Microsoft Office
- Bachelor's degree
Client Success Manager – B2B
Soffit Infrastructure Services Pvt Ltd —Kolkata, West Bengal
- Up to ₹6,00,000 a year
- Full-time
- Sales
- Bachelor's degree
- Driving
Quick apply
14d
Senior Lead - Technical Operations
SALESCOM SERVICES —Kolkata, West Bengal
- Up to ₹12,00,000 a year
- Full-time
- Project management
- Health insurance
Quick apply
Customer Success Executive
VComply Technologies —Kolkata, West Bengal
- Presentation skills
- Bachelor's degree
- Agile
Software Developer
Neurapses Technologies —West Bengal
- Presentation skills
- Health insurance
Trainer – Customer Service Operations (WFO, Siliguri)
Fusion CX —Shiliguri, West Bengal
- Customer service
- In-person
- Training & development
Oracle EPM-Oracle ARCS-Staff
EY —Kolkata, West Bengal
- Oracle
- Business development
- Budgeting
Business Analyst Consultant
Sundew —Kolkata, West Bengal
- Full-time
- Presentation skills
- Bachelor's degree
- AI
Analyst I, IM Engineering
Xerox —Kolkata, West Bengal
- Full-time
Senior Cloud Specialist
Hyland —Kolkata, West Bengal
- Full-time
- Remote
- Salesforce
- AWS
- Bachelor's degree
Cloud Specialist
Hyland —Kolkata, West Bengal
- Full-time
- Remote
- Salesforce
- Windows
- Communication skills
Manager - Site Lead
TGBPL TP India - DBU —Kolkata, West Bengal
- Remote
- Work from home
Network Support Engineer
WEBSTEP Technologies —Unknown, West Bengal
- ₹1,20,000 - ₹1,44,000 a year
- Full-time
- Computer networking
- Diploma
Quick apply
Project Manager
WEBSTEP Technologies —Unknown, West Bengal
- Monday to Friday
- Presentation skills
- Communication skills
- Paid time off
Quick apply
Sales & Customer Success
RidenRoll —Kolkata, West Bengal
- Full-time
- Remote
- Sales
- Analysis skills
- Negotiation
Quick apply
Chief Technology Officer (CTO) - SaaS
innofied —Kolkata, West Bengal
- ₹20,00,000 - ₹30,00,000 a year
- Full-time
- Computer Science
- SQL
- AWS
- Health insurance

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Systems Analyst

Xerox -
Kolkata, West Bengal

Apply Now

Job details

Full-time

Qualifications

BCS
Computer Science
Information Systems
Bachelor's degree
Information Technology

Full job description

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Purpose:

Responsible for analyzing customer requirements and the analysis of information/data. Manages projects if required. Provides input to improve overall efficiency and processes.
The role holder under moderate supervision of the Senior Business Systems Analyst is responsible for understanding the business needs and identifying how best to meet those needs. This includes working with the business and the technology areas to gather requirements for development and management. The role analyzes, validates and documents the business and system requirements.

This role designs, modifies and creates business processes that will be used to implement the business transformation solutions. This is done through research and fact-finding combined with a basic understanding of applicable business processes, systems, and industry requirements.

The role holder adheres to the established processes and requirements management methodology and practices, while carrying out their responsibilities. This includes meeting established quality standards.

Scope:
Specific:

Single business process, or sub-process, within a specific geographic region and/or business unit.

Autonomy:

Bachelor’s degree in Computer Science, Information Technology, or Information Systems is required.

Works under broad direction.

Full accountability for own technical work or project/supervisory responsibilities.

Receives assignments in the form of objectives.

Establishes own milestones, team objectives and delegates assignments.

Work is often self-initiated.

Influence:

Influences organization, customers, suppliers and peers within industry in area of specialization.

Significant responsibility for the work of others and for the allocation of resources.

Decisions impact on success of assigned projects i.e. results, deadlines and budget.

Develops business relationships with customers.

Complexity:

Challenging range variety of complex technical or professional work activities.

Work requires application of fundamental principles in a wide and often unpredictable range of contexts.

Understands relationship between specialism and wider customer/ organizational requirements.

General:

Uses best practices and knowledge of internal or external business issues to improve products or services

Acts as a resource for colleagues with less experience

Requires in-depth knowledge and experience

Decisions guided by policies, procedures and business plan

Generally domestic scope/accountability

Primary Responsibilities:

Investigates operational requirements and problems, seeking effective business solutions through improvements in automated and non-automated components of new or changed business processes.

Assists in the analysis of the underlying issues arising from investigations into requirements and problems and identifies available options for consideration.

Works with clients/users in defining acceptance tests. Specifies and develops test scenarios to test that new/redesigned processes deliver improved ways of working for the end user at the same time as delivering efficiencies and planned business benefits. Records and reports test results. Uses test plans and outcomes to specify user instructions.

Key Tasks:

Works with colleagues and clients/users to investigate and model business functions, processes, information flows and data structures, using methodical and consistent techniques.

Works with colleagues and clients/users to investigate operational requirements and problems, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes/procedures, organization and equipment. Assists in the analysis of the underlying issues arising from investigations into requirements and problems, and identifies available options for consideration.

Works with colleagues and clients/users in specifying information flows, processes/procedures, and data objects that will meet the business requirements.

Documents all work using the required standards, methods and tools.

Arranges, prepares and takes part in client/users meetings and presents issues and solutions both orally and in writing.

Assists clients/users in defining acceptance tests for automated systems, in a thorough and reliable manner.

Assists in defining, planning and justifying (in business terms) projects to develop/implement automated and non-automated components of new or changed processes.

Working with users, reviews proposed benefits and risks in the new/redesigned processes, confirms the acceptance criteria for these processes, and ensures that they are properly documented in the business justification.

Specifies and develops test scenarios to test that new/redesigned processes deliver improved ways of working for the end user at the same time as delivering efficiencies and planned business benefits.

Records and reports test results. Uses test plans and outcomes to specify user instructions.

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Refine Your Search

customer success jobs in west bengal

Systems Analyst

Customer Support

Customer Success Manager

Customer Success Associate

Trainer – Customer Support – Durgapur, India

Client Success Manager – B2B

Senior Lead - Technical Operations

Customer Success Executive

Software Developer

Trainer – Customer Service Operations (WFO, Siliguri)

Oracle EPM-Oracle ARCS-Staff

Business Analyst Consultant

Analyst I, IM Engineering

Senior Cloud Specialist

Cloud Specialist

Manager - Site Lead

Network Support Engineer

Project Manager

Sales & Customer Success

Chief Technology Officer (CTO) - SaaS

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