Responsible for driving specific people processes within PSS, ensuring service delivery in a timely, accurate and efficient manner. Implements established processes and guidelines, collaborating with team members and leaders to deliver a high-quality employee experience and supporting process improvements as needed
Role Responsibilities & Key Accountabilities:
- Carries out day-to-day people processes according to established guidelines, ensuring accuracy and timeliness of service delivery and critical metrics are met and constantly excelled for the employee lifecycle or operations for areas such as Talent Acquisition, Workforce Administration
etc.
- Delivers people services in line with agreed service levels and organisational standards, ensuring the colleague and people leader experience is positive and efficient with moderate supervision.
- Calls out complex issues to People Leaders as needed and assists in problem solving when necessary.
Identifies opportunities to improve existing processes and partners with the wider team to propose changes.
- Assists with data collection and reporting for process performance reviews, highlighting areas of concern and proposing improvements when applicable.
- Partners with wider team members to deliver on tasks and projects.
- Participates in training sessions to stay up-to-date with People policies, tools, technologies and customer service delivery. Applies knowledge to continuously improve personal performance and service quality.
- Utilises data and analytics to produce actionable insights and reports.
Qualifications & Experience:
- Previous professional HR experience of administrating processes and/or systems
- Moderate customer management experience
- Experience in Workday and ServiceNow, with a penchant for AI
Proud to share LSEG in India is Great Place to Work certified (Jun ’25 – Jun ’26).
Learn more about our culture and company purpose directly from our India based colleagues’ video: Bengaluru, India | Where We Work | LSEG
Career Stage:
Senior Associate
London Stock Exchange Group (LSEG) Information:
Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
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If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
