Chembur Mumbai Maharashtra Retail sales associate Jobs – 45 Open Jobs Today

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Manager- Account Management

Nucleus Software -
Mumbai, Maharashtra

Apply Now

Job details

Permanent

Qualifications

Computer Science
PMP
Engineering
Master's degree
Sales
Bachelor's degree
Customer relationship management
Microsoft Project
MBA
Communication skills
Banking
SDLC

Full job description

About Us

Nucleus Software has been providing Products and Services to various Global and Regional Financial institutions for the past 39 years. As a pioneer software vendor, Nucleus carries deep banking domain expertise and experience on latest technological trends. The platforms developed by Nucleus power the operations of more than 200 financial institutions in 50 countries, supporting multiple business verticals, accessible through mobile and internet channels. These platforms support retail banking, corporate banking, cash management, internet banking, automotive finance and other business areas.

Key highlights about Nucleus include:

Entrusted by Global and Regional banks as a preferred partner for their Traditional to Transformative journey
Driving large Digitalization programs for various banks using Data Science, Cloud, AI/ML, DevOps, RPA based solutions.
An organization with an “Employee First” outlook

Job Description

We are seeking an experienced and dynamic Account Manager to lead strategic customer relationships and drive end-to-end account success. The ideal candidate will bring a strong foundation in software delivery and program management, having grown through the SDLC from Developer to Project Manager, and now ready to take ownership of key client accounts.

As an Account Manager, you will act as a trusted advisor to our customers — ensuring engagement continuity, satisfaction, and value realization while driving renewals, expansions, and overall account growth.

Job Responsibilities:

Account Management & Customer Success

Own the complete customer relationship — ensuring high satisfaction, retention, and engagement.
Track and improve VOC (Voice of Customer) and NPS (Net Promoter Score) metrics.
Drive timely resolution of VOC issues and maintain closure reports.
Manage RED customers proactively to ensure recovery and retention.
Lead stakeholder interactions, identifying and addressing gaps in customer connect.
Plan and execute customer meetups, events, and festive engagements to enhance relationships.
Drive congratulatory communication and client recognition on key milestones.

Contract & Financial Governance

Manage and track AMC renewals, aging, and payment follow-ups.
Oversee AMC contracts and related addendums.
Drive Escrow renewals or initiate new ones as required.
Manage contractual renewals for expiring agreements, ensuring continuity.
Maintain and update the customer dashboard with account status, renewals, and financial insights.

Delivery & Program Excellence

Lead program delivery excellence, ensuring projects meet quality, schedule, and budget goals.
Oversee project financials, cost tracking, and profitability.
Plan and monitor team utilization across projects.
Ensure seamless execution through coordination with internal teams and external stakeholders.
Support vendor management, procurement, and contract negotiations.
Track and report program progress using Microsoft Project (MSP) and related tools.

Growth & Expansion

Identify opportunities for account expansion and connect elevation.
Drive reference ability, customer testimonials, and case study participation.
Collaborate with business and delivery leadership to create growth plans for strategic accounts.

Requirements

14 to 18 years of overall experience, with strong exposure to Project/Program Management and Customer Relationship Management.
Proven experience managing large enterprise accounts in the software/IT services domain.
Hands-on expertise in project financials, profitability management, and effort/schedule variance tracking.
Strong skills in stakeholder management, contract governance, and vendor oversight.
Proficiency in Microsoft Project (MSP) and related tracking tools.
PMP certification preferred.
Excellent leadership, mentoring, and communication skills.
Ability to work independently while fostering collaboration across cross-functional teams.

Qualifications

Bachelor’s Degree in Engineering, Computer Science, Marketing, or related field
MBA/PGDBM (Sales / Marketing - is preferred)
PMP certification preferred

Benefits

Nucleus is well known for identifying, nurturing, and promoting the internal talent and having long mutually rewarding associations with its performing associates. Our focus programs help our associates to continuously grow based on their capability, performance, and career aspirations.

Job Information

Job Opening ID NUCLEUS_1733
Business Unit Name NEO SALES-INDIA
Job Type Permanent
Grade 9
Date Opened 14/05/2026
Number of Positions 1
Industry IT Services
City Mumbai
Province Maharashtra
Country India
Postal Code 400013

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