Director - Application Development
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
Inviting applications for the role of Assistant Vice President- Citizen Development Delivery We are seeking candidate who have relevant years of hands-on design development and deployment experience with the Service Now platform. You should also have Service Now administrationexperience.You should also have experience on agile development model and team management. Also able to handle business toproviderelevant best solution. Responsibilities: - Able to manage group developer Sr developer for custom app delivery. - Configuration/Customization of the Service Now platform including creating workflows. - Lead the conceptualization design development implementation and maintenance of new and existing features for the existing portfolio of applications for a business area. - Design code configure unit test maintain and document software deliverables using agreed upon standards and tools. - Build service requests from customer requirements including requests request items and tasks using workflows (manage data flows from the customer to the support teamsprovidingthe service). - Use scripting tools and Service Now functionality to automate rote tasksfulfilmentin Service Now. - Perform integrations and process automation using Service Now Orchestration. - Experience with Service Now App Engine and custom/scoped app development experience - Load manipulate andmaintaindata between Service Now and other systems. - Perform system and integration testing with sample and live data monitor health usage and overall compliance of the application. - Collaborate with team members and business users to clarify requirements and confirm design/implementation. - Follow set coding best practices and standards. - Foster a collaborative and team-oriented environment. - Adhere to the system development life cycle (SDLC) processes. - Test and debug team solutions. - Participate in on-call rotation to troubleshoot and prioritize Incidents assigned to team. - Document processes/solutions/fixes in Knowledge Base. - Maintain a regular and predictable work schedule. - Establish andmaintaineffective working relationships within the department the Strategic Business Units Strategic support Units and the Company. - Interact appropriately with others tomaintaina positive and productive work environment. - Perform otherdutiesas necessary.
Qualifications
Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering
Certifications
Certified Cloud Security Professional - UdemyUdemy
Required Skills
Agile Methodology, Change Management, Client Relations, Collaboration Tools, Database Server, Design Thinking, Executive Presence, Greenplum Database, Inclusion, Microsoft Power BI, Microsoft SQL Developer, Microsoft SQL Server, Microsoft SQL Server Reporting Services, Modernizing Operations, MySQL, Oracle Enterprise Resource Planning (ERP) Systems, People Leadership, Personal Effectiveness, PL/SQL (Programming Language), Risk Management, SQL Server Integration Services (SSIS), Stored Procedures, Storytelling
Language
English
Language Proficiency -
Proficient - C2
Additional Job Location -
Job Type
Regular
Master Skill List -
Application Development
Remote Type -
Office
Work Shift -
Day Job (India)
Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
