Phagwara, Punjab Technology Jobs – 76 Open Jobs Today

Quality Analyst – Customer Experience & Compliance – Mohali, India
Fusion CX —Focal Point, Jalandhar, Punjab
- Rotational shift
- Analysis skills
- Communication skills
Embedded Firmware Engineer
Intellisense Technology —Jalandhar, Punjab
- Email
- Linux
Full Stack PHP Developer
Innovative Techno Institute —Jalandhar, Punjab
- ₹16,000 a month
Technical Advisor
Lovely Autos —Jalandhar, Punjab
- Bachelor's degree
- Diploma
Full Stack Android Developer
Innovative Techno Institute —Jalandhar, Punjab
- ₹20,000 a month
Shopify Developer
Innovative Techno Institute —Jalandhar, Punjab
- ₹17,000 a month
IOS developer
Innovative Techno Institute —Jalandhar, Punjab
- ₹25,000 a month
Embedded Hardware Developer
Intellisense Technology —Jalandhar, Punjab
- Email
MIS Executive/ CRM
IFH —Jalandhar, Punjab
- ₹18,000 a month
- Full-time
- Microsoft Excel
- Data analysis skills
- English
Quick apply
6d
Assistant Manager – Quality Assurance – Collections – Mohali, India
Fusion CX —Focal Point, Jalandhar, Punjab
- Analysis skills
- Computer skills
- Communication skills
PHP Developer
Intellisense Technology —Jalandhar, Punjab
- ₹40,000 - ₹60,000 a month
- Full-time
- Software troubleshooting
- English
- Bachelor's degree
Quick apply
MIS Executive
Sunshine Manpower Solution And Services —Jalandhar, Punjab
- ₹1,75,000 - ₹2,00,000 a year
- Microsoft Excel
- Computer Science
- Master's degree
React Native Developer
Innovative Techno Institute —Jalandhar, Punjab
- ₹20,000 a month
Wordpress Developer
INOACTIV Digital —Jalandhar, Punjab
- ₹15,000 - ₹40,000 a month
- Full-time
- JavaScript
- APIs
- In-person
Quick apply
Product Designer
Innovative Techno Institute —Jalandhar, Punjab
- ₹13,500 - ₹15,000 a month
- Bachelor's degree
Web Designer
Creative India —Jalandhar, Punjab
- Bachelor's degree
- HTML
UI/UX Designer
Intellisense Technology —Jalandhar, Punjab
- Email
- HTML
Back-end Developer
Napstack —Jalandhar, Punjab
- JavaScript
- APIs
- Python
Front-end Developer
Napstack —Jalandhar, Punjab
- JavaScript
- HTML
Web Developer
Intellisense Technology —Jalandhar, Punjab
- Email
- JavaScript
- HTML

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Quality Analyst – Customer Experience & Compliance – Mohali, India

Fusion CX -
Focal Point, Jalandhar, Punjab

Apply Now

Job details

Qualifications

Quality Management
Analysis skills
Quality assurance
Fraud prevention and detection
Communication skills

Full job description

Fusion CX is hiring a detail-oriented Quality Analyst in Mohali for a fast-paced operational quality and compliance role. If you are searching for jobs in Mohali, Quality Analyst jobs in Mohali, or BPO QA jobs in Mohali, this opportunity offers strong exposure to quality audits, customer experience analysis, compliance monitoring, and operational improvement initiatives. As a Quality Analyst, you will evaluate customer interactions, identify improvement opportunities, support compliance standards, and work closely with Operations and Training teams to enhance overall service quality. This role is ideal for professionals who are analytical, process-focused, and passionate about improving customer experience through structured quality practices.

Job Description:

About the Role

You will be responsible for monitoring and evaluating customer interactions across voice and operational processes to ensure adherence to quality standards, business requirements, and compliance expectations. The role requires strong analytical skills, attention to detail, and the ability to identify trends, risks, and opportunities for continuous improvement.

Key Responsibilities

Evaluate recorded and live customer interactions against customer experience, business process, and compliance standards
Identify and highlight suspected fraud, risk, or non-compliance cases proactively
Provide structured feedback and coaching insights based on defined quality evaluation criteria
Conduct root-cause analysis to identify trends, operational gaps, and improvement opportunities
Collaborate with Training and Operations teams through calibration sessions and knowledge-sharing initiatives
Prepare and deliver quality reports, dashboards, and operational analysis within required timelines
Drive efficiency and process effectiveness through quality tools, best practices, and improvement initiatives
Ensure all internal and external compliance concerns are documented, escalated, and resolved within timelines
Support internal and external calibration activities to maintain scoring consistency and quality alignment
Prepare Training Needs Analysis (TNA) reports and support closure of identified learning gaps
Handle multiple client processes remotely while maintaining quality standards and operational consistency

Job Requirements:

Qualifications:

Graduation in any discipline
Prior experience in Quality Analysis, Quality Audits, or Customer Experience monitoring preferred
Strong understanding of QA processes, compliance standards, and customer interaction analysis
Excellent communication and interpersonal skills
Strong analytical, problem-solving, and reporting abilities
Ability to work under pressure in a fast-paced operational environment
Willingness to work in rotational shifts
Ability to manage multiple tasks and client processes simultaneously
Strong teamwork, collaboration, and stakeholder coordination skills
Highly energetic, detail-oriented, and proactive mindset

Why Join Fusion CX?

Strengthen customer experience, drive quality excellence, and grow your career in operational analytics and compliance.

Work in a high-impact Quality Analyst job in Mohali within a performance-driven environment
Gain exposure to customer experience analysis, compliance monitoring, and operational quality processes
Collaborate with Operations, Training, and leadership teams on continuous improvement initiatives
Build expertise in reporting, calibration, root-cause analysis, and quality management systems
Be part of a fast-growing workplace focused on learning, performance, and operational excellence
Explore long-term career growth opportunities in quality assurance, compliance, and operations management

This job vacancy in Mohali is ideal for candidates searching for QA jobs in Mohali, Quality Analyst jobs in Mohali, customer experience analyst jobs, or BPO quality assurance jobs in Mohali. If you are passionate about quality, compliance, and improving customer experience, this role offers the right platform to advance your career.

Apply Now

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Quality Analyst – Customer Experience & Compliance – Mohali, India

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