chandigarh chandigarh customer success manager Jobs – 45 Open Jobs Today

Technical Business Analyst
Pyramid Global Technologies —Mohali, Punjab
- Customer service
- Data analysis skills
- Research
Sales Executive-Cybersecurity
SafeAeon Pvt Ltd —Sahibzada Ajit Singh Nagar, Mohali, Punjab
- Email
- Sales
- English
- Paid sick time
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Customer Care Executive
Eclerx Services Ltd. IT Park —Chandigarh, Chandigarh
Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
Up to ₹23,100 a month
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10h
MIS
TGBPL TP India - GBS —Mohali, Punjab
Identifying and analyzing industry/geographic trends and competitor market strategies and monitoring current/potential customer trends.

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Technical Business Analyst

Pyramid Global Technologies
Mohali, Punjab

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Job details

Qualifications

Jira
Cognos
Data modeling
Customer service
Data analysis skills
Research
Tableau
SQL
Analysis skills
Confluence
Forecasting
Agile
Leadership
Communication skills
Banking
Data warehouse
Negotiation

Full job description

About the job Technical Business Analyst

Job Description for Technical Business Analyst in Sydney/Melbourne/Brisbane.

Experience Required:

Qualifications:

Tertiary qualifications in IT, Business or associated field (Desired)

Experience: (minimum type and level of experience required to perform the role)
Minimum 7 years experience in a business/system analyst role (Banking domain-Mandatory; anyone with Risk, Compliance & Legal experience will also be highly encouraged)

Project lifecycle experience (mandatory)

Experience in finance projects and understanding of the related functional aspects (mandatory)

Track record of working in a fast-paced collaborative cross-functional environment (desired)

Proficiency in working with distributed teams (desired)

Skillset Required:

Ability to analyse customer requirements and provide innovative solutions or alternatives to meet those requirements.

Strong internal consultation, negotiation, and stakeholder management skills

Excellent presentation and communication skills

Advanced facilitation and workshop skills

Ability for both technical speak and business speak and able to translate one to another.

Advanced problem solving & troubleshooting skills; business research and analytical skills.

Strong SQL, Data Analysis and Data Profiling skills

Knowledge of Business Process Modelling and associated tools.

Familiarity with Data Modelling and Data Warehouse concepts

Understanding of Agile development practices.

Ability to cope with pressure, prioritise workloads and meet agreed timeframes

Good knowledge of Insurance/ Finance domain (Desired)

Knowledge of planning/ forecasting, data reporting visualisation platforms, e.g.: TM1/ Planning Analytics, Cognos, Tableau (Desired)

Knowledge and experience of JIRA & Confluence (Desired)
Knowledge of Suncorp business and technology environment (Desired)

Knowledge of business and IT trends (Desired)

Objectives of the role:
The role of the Business Analyst is to work collaboratively with T&T teams and stakeholders to obtain, analyse, communicate, and validate requirements for Projects and other tasks as assigned by the Project or Iteration Manager of the Project.

The role sits within DET Corporate Functions and will work very closely with Project and Iteration Managers; Development and Testing teams; Product owners and stakeholders to ensure the group delivers consistently high-quality results aligned with Suncorp business objectives
Key Accountabilities:

Support process of Business context and Requirements gathering

Support defining of MVPs; features/stories and benefits

Facilitate elaborations sessions; attend and facilitate other workshops as necessary

Undertake technical analysis; define and document business logic; mapping and governance and success criteria

Document and deliver Project artefacts as required

Assist in estimating for Delivery Phase

Assist in development of flight plan and milestones.

Attend and contribute to agile ceremonies Iteration Planning/Stand-up meetings/Retrospectives/Showcases

Proactively identify RAIDS (Risks, Assumptions, Issues, Dependencies).

Support development and testing team in understanding of requirements

Support test planning and execution

Contribute to Knowledge Transfer as required during and after delivery of project

Identify and call out improvement opportunities for project delivery

Perform other duties as necessary during delivery of project and as assigned by Project/Iteration manager

Work collaboratively maintaining ongoing dialogue and relationships with Stakeholders as part of continued solution development and support.

Promote continuous improvement through involvement in review processes and demonstration of individual leadership skills.

Demonstrate effective customer service

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Technical Business Analyst

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