Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Matter.
You work with functions and business units to develop strategic roadmaps and to plan agreed-to outcomes. In this role, you ensure that commitments are met, and serve as the point of contact for Mondelēz International Digital Services.
How you will contribute
You will offer your support on issues and challenges that arise in the processes used in the shared services team and/or with third-party suppliers. In addition, you will support internal and external continuous improvement initiatives and see business projects through to completion. You will also contribute to operational processes by ensuring that key performance indicators and performance management targets are met and by sharing best practices and supporting the super key user community.
What you will bring
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:
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Shared services
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Building and maintaining effective partnerships with internal stakeholders and suppliers
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Customer service experience
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Communicating, organizational, problem-solving, and analytical and multi-tasking
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Operating effectively in a changing environment and using initiative
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Using data to make recommendations and decisions
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Key performance indicators, managerial reporting, forecasting and budgeting
More about this role
This role enables MDS’s portfolio of strategic and critical partners to successfully service the MDS organisation throughout the E2E engagement cycle.
Provides an ecosystem of relationship management expertise and supporting programs, elevating partners’ performance and executional excellence whilst creating a platform for dialogue and opportunity for both Partner and MDS mutually beneficial outcomes.
Through implementation of the Partner Excellence Program, the SPM team takes a holistic approach to manage our Strategic & Critical Operational Partners as an eco-system and build a strategic partner management CoE through fit-for-purpose initiatives, activities and support
Enable value-based partnerships through a partner eco-system approach based on relevance to MDS strategy and objectives, and categorisation of the Strategic Partner Profile.
Demonstrated, reliable governance process for Partnership Performance, executional excellence, commercials and compliance.
SPM as “chief of staff” and trusted relationship driver enabling strong, mutually beneficial relationships across all stakeholders within the Partner eco-system, supporting genuine investment on both sides.
SPM expertise and advice in de-escalation issues and mediation in problem management, preventing impact on performance, costs, and compliance.
What you need to know about this position:
Act as the interface support between MDS Strategic Partner Management and Strategic Partner teams for key activities, including:
SPOC for commercial activities, collaborate with AP team (Accounts payable), MDLZ stakeholders and Partners for monitoring and resolving commercial issues (PO consumption, pending invoice, PO creation, etc.)
Support the deployment and day-to-day running of effective partner governance with key partners.
Provide administrative support to strategic partner management governance activities, including document control, maintaining an organised and centralised repository of all governance and commercial records, meeting management, reporting, and supporting evidence.
Utilise SharePoint and collaboration tools whilst undertaking tasks.
Effectively support the Strategic Excellence Programs as relates to the Partner Excellence Program (e.g. Partner Excellence Plans, Partner Excellence Maturity Matrix, Partner Health Dashboard).
Learn and align to various SPM tools like Joint Business Planning, Partner Classification, Factsheets, Delivery and Obligation tracking
Support and collaborate with MDS leads, Procurement, and Finance as required to enable robust relationship governance.
Support wider team initiatives such as team meetings, town halls, etc.
What extra ingredients will you bring:
A desire to drive your future and accelerate your career, and the following experiences, skills and knowledge:
Ability to develop effective partnerships with internal and external stakeholders to drive Partner Excellence; must be a good team player.
Structured approach and relevant (C.I. and process) analytic ability in order to identify and structure issues and discuss solutions.
Excellent communication, presentation, training and interpersonal skills.
Creative, flexible, solution-oriented and results-focused.
Ability to align and prioritise business requirements and devise actionable solutions
Interest in technology and industry fluency preferred.
At least 2 years' experience in a vendor management environment.
Able to leverage Stakeholder engagement and have the ability to work with colleagues from operations up to the executive level with guidance.
Education / Certifications:
University degree in Finance, Business Management, or a similar discipline
3 to 4 years of business-related experience, preferably in an IT, Shared Services, Procurement or BPO environment
Job-specific requirements:
Progressive Work Experience in IT and or BPO Outsourced environment in Vendor Mngt, Project Management, Process improvement or other quality programs.
Experience of working in a global business services environment or internal service delivery
Experience in complex organisations and matrix reporting relationships.
Demonstrated experience in interactions with multiple teams to complete tasks with internal and external partner colleagues
Must possess "soft skills": personal effectiveness, creative problem solving, ability to interact with all levels of organisations and cross-culturally.
Proven project management skills, meeting facilitation, written/oral communication and presentation skills. Able to liaise between internal stakeholders and partners
Demonstrate a clear understanding of commercial considerations.
Technical Work Experience (MS Project, PowerPoint, Excel, collaboration tools like SharePoint).
No Relocation support available
Business Unit Summary
At Mondelēz International, our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way. That means delivering a broad range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
We have a rich portfolio of strong brands globally and locally including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the top position globally in biscuits, chocolate and candy and the second top position in gum.
Our 80,000 makers and bakers are located in more than 80 countries and we sell our products in over 150 countries around the world. Our people are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen—and happen fast.
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type
Regular
Relationship Management
Global Business Services
