Customer relations representative Jobs

Transportation Representative, Executive Customer Relations
ASSPL - Telangana - D82 —Telangana
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
SALES REPRESENTATIVE- KURNOOL
Kokuyo Camlin —Kurnool, Andhra Pradesh
SALES REPRESENTATIVE- BHUSAWAL
Kokuyo Camlin —Bhusawal, Maharashtra
SALES REPRESENTATIVE- PURULIA
Kokuyo Camlin —Puruliya, West Bengal
SALES REPRESENTATIVE- GUWAHATI
Kokuyo Camlin —Guwahati, Assam
SALES REPRESENTATIVE- DELHI
Kokuyo Camlin —Delhi
SALES REPRESENTATIVE- AMBIKAPUR
Kokuyo Camlin —Ambikapur, Chhattisgarh
Sales Prog & Incentive Mgmt Specialist
Accenture —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
2d
SALES REPRESENTATIVE- BALASORE
Kokuyo Camlin —Balasore, Orissa
SALES REPRESENTATIVE- JUNAGADH
Kokuyo Camlin —Junagadh, Gujarat
SALES REPRESENTATIVE- MEHSANA
Kokuyo Camlin —Gandhinagar, Gujarat
Customer Relations Executive, Bengaluru
Skyking —Bengaluru, Karnataka
- Social media management
- Customer service
- English
SALES REPRESENTATIVE- CUTTACK
Kokuyo Camlin —Cuttack, Orissa
Sales & Customer Support Representative
Eka Pak Global (India) Pvt Ltd —Baner, Pune, Maharashtra
- ₹2,00,000 - ₹3,00,000 a year
- Email
- Sales
- Customer service
- English
- Health insurance
- Paid time off
Quick apply
SALES REPRESENTATIVE- MANDI
Kokuyo Camlin —Mandi, Himachal Pradesh
Supervisor - WMHS Email Support
WM —Indore, Madhya Pradesh
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Sales Representative
Sale4Traders —Delhi, Delhi
- ₹20,000 - ₹30,000 a month
- Full-time
- Sales
- English
- Bachelor's degree
Quick apply
India Team Leader, Business Services
WM —Indore, Madhya Pradesh
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Customer Relations Executive
Skyking —Kolkata, West Bengal
- Social media management
- Customer service
- Microsoft Office
India Analyst, Process
WM —Indore, Madhya Pradesh
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook

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Transportation Representative, Executive Customer Relations

ASSPL - Telangana - D82 -
Telangana

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Job details

Full-time

Qualifications

Microsoft Powerpoint
Microsoft Word
Business Management
Economics
Microsoft Excel
Customer service
English
Microsoft Office
Administrative experience
Analysis skills
Presentation skills
Bachelor's degree
Computer networking
SharePoint
Business Administration
Root cause analysis
Communication skills

Full job description

DESCRIPTION

Executive Customer Relations (ECR) team manages IN trans related escalations for rescue, root causing and medium/long term systemic changes. The team manages multiple programs such as INOPS VPI, ECR email escalations and customer rescue programs.
The team liaises with stakeholders across the IN Network to develop proactive rescue mechanisms, solutions and systemic fixes around the opportunities identified through root cause analysis to improve customer experience.

Key job responsibilities
Respond to inquiries from leaders, in addition to resolving contacts (received through escalation channels).
Communicate effectively and professionally with CS and non-CS departments.
Work on a detailed root cause analysis.
Recognize systemic and quality concerns contributing to poor customer experiences and communicate to appropriate stakeholders.

A day in the life
You will address customer issues by rescuing the customer but also by identifying and measuring root cause of the customer's experience failure and presenting your findings and recommendations to right stakeholders who can fix process or technology that caused customer defect.

BASIC QUALIFICATIONS

Experience working with customers with a passion for delivering exceptional service, or experience that includes strong analytical skills, attention to detail, and effective communication abilities
Experience in English-language communication skills, both written and verbal
1+ years of customer service experience, or Bachelor's degree in management, business administration, economics, engineering, marketing
Work flexible shifts including nights, weekends, or holidays in a 24/7/365 environment
Can work proactively and independently, meet deadlines, and deliver on projects and tasks
Experience handling administrative details independently, while exercising good judgment in keeping team members adequately informed
Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in managing and troubleshooting network and experience working with customers with a passion for delivering exceptional service

PREFERRED QUALIFICATIONS

Experience handling confidential information and maintaining professionalism in dealing with senior executives, or experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround
Knowledge of Microsoft Office Suite (Excel, Word, SharePoint, and PowerPoint)
Prior experience in Customer Service

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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Refine Your Search

Transportation Representative, Executive Customer Relations

SALES REPRESENTATIVE- KURNOOL

SALES REPRESENTATIVE- BHUSAWAL

SALES REPRESENTATIVE- PURULIA

SALES REPRESENTATIVE- GUWAHATI

SALES REPRESENTATIVE- DELHI

SALES REPRESENTATIVE- AMBIKAPUR

Sales Prog & Incentive Mgmt Specialist

SALES REPRESENTATIVE- BALASORE

SALES REPRESENTATIVE- JUNAGADH

SALES REPRESENTATIVE- MEHSANA

Customer Relations Executive, Bengaluru

SALES REPRESENTATIVE- CUTTACK

Sales & Customer Support Representative

SALES REPRESENTATIVE- MANDI

Supervisor - WMHS Email Support

Sales Representative

India Team Leader, Business Services

Customer Relations Executive

India Analyst, Process

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