Service Delivery Leader - F&A - AP
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
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Job Description
Inviting applications for the role of Assistant Vice President Procure to Pay The leader is responsible for directing the team and ensuring smooth delivery of end-to-end outsourced services in F&A: AP domain and ensuring customer happiness & increased revenue through client up-sell. The individual would be responsible for effective delivery of planned SL As lead client executive reviews identify projects to meet productivity targets and work closely with transformation teams to successfully meet client deliverables. The individual needs to work closely with global teams including VP RPA delivery team and client leadership successfully. This role may involve directly managing multiple portfolio/clienteles across various regions and reporting to Global Operations leader with the responsibility of planning and delivering Digital Operations strategy in the lead role. Responsibilities: - Lead large teams groom and enable career progression while encouraging Genpact culture (CI2). - Achieve /exceed retention targets. - Lead the delivery of outsourced services F&A: AP to ensure customer happiness and increased revenue through client up-sell - Ensure all month-end activities are completed within agreed time and of the highest quality and ensure metrics are met as per agreed critical metrics / SL As targets as applicable. - Handling internal & External Audits: Support Ops Compliance / Surveillance teams to ensure zero audit observations and findings. - Extensively involved in building MA Ps Management action plans wherever required and applicable. - This needs outstanding governance in checking for policy and practice adherence - Review the team's day to day activities including but not limited to invoicing audit requests analysis and other requests pertaining to the accounts payable process - You should partner with your global teams to set up and monitor vendor master file Payments T&E Processing and Audits External Regulatory reporting (Example- 1099 DADS2 etc.) Helpdesk Statement Auditing Escheatment Function VAT and Other Special Processes. - Take the lead in working with digital teams on introducing breakthrough technology solutions into operations especially RPA - Run operations to achieve/exceed P&L expectations - Respond to customer requests from legal internal/external audit or business units assisting with management response and resolution for in scope areas of responsibility - Demonstrate lean six sigma framework to drive continuous performance improvement and drive transformation agenda - Implement appropriate mechanisms to identify understand and call out performance gaps and/or performance breakthroughs. - Develop and implement improvement plans to close performance gaps. - Collaborate in the new deal process including solutioning pricing due diligence transition and stabilization. - Should be able to work with the customer independently and carve out the desired scope / solution. - Work closely with client CX Os and process owners Genpact operating teams and global relationship managers for key accounts - Develop a strategy for winning and transitioning new deals while running and growing the existing relationships - Be responsible for ensuring the right solution is proposed for new deals actively participating in the deal process aiding and enabling robust transitions delivering ongoing client happiness through consistent high class service delivery and thereby ensure high NPS cross sell and profitability - Own the way in implementing modern technologies in operations and display a strong executive presence
Qualifications
Bachelors - Accounting, Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Finance
Certifications
Accounts Payable Certification - F-TecF-Tec, Certified Management Accountant (CMA) - The Institute of Cost Accountans of India (ICMAI)The Institute of Cost Accountans of India (ICMAI), Certified Public Accountant (CPA) - Perfekt SzolnokPerfekt Szolnok
Required Skills
Accounting, Accounting, Accounts Payable Process, Banking Capital Markets, Business Process Management (BPM), Cora APFlow, Data Literacy, Data Visualization, Digital Business Strategy, End User Computing, Expense Audit, Generative AI, Help Desk Support, Insight Generation, Internal Auditing, Invoice Payments, Lean Six Sigma (LSS), Microsoft Office, Monthly Close Process, Oracle, Regulatory Reporting, Retail Banking Products, Retail Industry, RPA Design and CM Principles, SAP ERP Central Component (SAP ECC) {+ 2 more}
Language
English
Language Proficiency -
Proficient - C2
Additional Job Location -
Job Type
Regular
Master Skill List -
F&A - AP
Remote Type -
Office
Work Shift -
Day Job (India)
Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
