pimpri pune maharashtra part time delivery Jobs – 56 Open Jobs Today

Senior Process Manager
Eclerx —Pune, Maharashtra
- Full-time
- Master's degree
- Bachelor's degree
- Communication skills
Process Coordinator - National Team - Pune
Turner & Townsend —Pune, Maharashtra
- Full-time
- English
- Project management
- Presentation skills
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Senior Associate, Full-Stack Engineer
The Bank of New York Mellon Corporation —Pune, Maharashtra
- Full-time
- Computer Science
- DevOps
- Java
- Paid time off
Backend Developer - Contract
Aaxis Commerce —Pune, Maharashtra
- Hybrid work
- Azure
- Databases
- AWS
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Backend Developer
DISPATCH —Pune, Maharashtra
- Full-time
- Azure
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2d
Global Equities Transaction Cost Analytics Senior Java Developer
Citi —Pune, Maharashtra
- Full-time
- Java
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Engineering Manager
APEXX Global —Pune, Maharashtra
- Full-time
- Hybrid work
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- AWS
- Health insurance
- Paid time off
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10d
Senior Admin Executive
John Crane —Pune, Maharashtra
- Full-time
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Anchanto —Pune, Maharashtra
- Management
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Senior Process Manager

Eclerx -
Pune, Maharashtra

Apply Now

Job details

Full-time

Qualifications

Live chat
Information security
Master's degree
Bachelor's degree
Communication skills

Full job description

Customer Operations –Chat and Voice Process- Senior Process Manager
India | Full-time (FT) | Customer Operations | Job ID_

Shift Timings – Flexible 24x7 |Management Level – Senior Manager

Specialisation – International BPO, Chat/Inbound voice

eClerx is looking to hire an experienced professional with 8-12 years of experience. As part of the Chat or Voice support process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team.

The candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs. He/she should be able to break down complex problems into logical and manageable parts in a systematic way, and generate and compare multiple options and set priorities to resolve problems. The ideal candidate must be proactive, and go beyond expectations to achieve job results and create new opportunities. He/she must positively influence the team, motivate high performance, promote a friendly climate, give constructive feedback, provide opportunities for development, and manage career aspirations of direct reports. Communication skills are key here, to explain organizational objectives, assignments, and the big picture to the team, and to articulate team vision and clear objectives.

He/she must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyse information and evaluate results to choose best solutions and solve problems.

Customer Operations Senior Process Manager Responsibilities

Prepares performance reports by collecting, analysing, and summarizing data and trends
Ensure Critical Performance Metrics are met consistently
Lead client/vendor reviews/calibrations
Revert to client/vendor queries on routine issues
Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely
Manage multiple teams
Perform audits and quality checks on Team Leads & Floor Supports
Provide feedback to the Team Leads & Floor Supports periodically on their performance
Ensure cross skilling and periodic process re-verification to ensure resource pool
Perform Training Need Identification for teams
Perform Bottom Quartile Management
Ensure directives from senior leadership are percolated and acted upon
Hold periodic meetings, discuss task delegation and review issues
Conduct team huddles and meetings to discuss operational updates
Build team spirit through group sessions, activities, and projects
Focus on retention of staff through career mapping & guiding team members
Advocate and follow organizational policies and procedures
Adhere to the information security requirements
Ensure all client deliverables met within timelines
Ensure productivity/quality enhancement and process meet all metrics
Remediation of any major incident
Manage client MBR/QBR deck, client calls and reviews

Minimum Qualifications

Overall, experience of 9+ years and should be a graduate or post graduate in any specialisation

Preferred Qualifications

Graduation in Computer Science, Computer Applications or related subjects

Apply Now

Refine Your Search

part time delivery jobs in pimpri pune maharashtra

Senior Process Manager

Process Coordinator - National Team - Pune

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