ADMINISTRATOR L0(CONTRACT)
Wipro Limited —Nashik, Maharashtra
3d
TOOLS CONSULTANT L1
Wipro Limited —Chennai, Tamil Nadu
8d
Senior Marketing Manager - India Business
Wipro Limited —Mumbai, Maharashtra
- Communication skills
- Marketing
INFRASTRUCTURE AND PLATFORM ARCHITECT L2(CONTRACT)
Wipro Limited —Gurugram, Haryana
- ₹1,40,000 a month
- DevOps
- AWS
- Scripting
RENEWAL QUOTING BUSINESS ANALYST
Wipro Limited —Bengaluru, Karnataka
- Software troubleshooting
RENEWAL QUOTING BUSINESS ANALYST
Wipro Limited —Bengaluru, Karnataka
- Software troubleshooting
Cisco ACI Expert
Wipro Limited —Chennai, Tamil Nadu
4d
Lead Analyst
Wipro Limited —Bengaluru, Karnataka
- JavaScript
- Software development
- APIs
TECHNO FUNCTIONAL CONSULTANT L2
Wipro Limited —Bengaluru, Karnataka
Microsoft Information Protection(MIP)
Wipro Limited —Bengaluru, Karnataka
- Rotational shift
Cloud Azure Architect
Wipro Limited —Chennai, Tamil Nadu
- Azure
- Python
PERFORMANCE ARCHITECT
Wipro Limited —Delhi
- DevOps
- Java
- SQL
MANAGING CONSULTANT - ADV. & MGMT
Wipro Limited —Bengaluru, Karnataka
- Leadership
Robotics Lead
Wipro Limited —Bengaluru, Karnataka
- Doctoral degree
- Master's degree
- AI
18h
Senior Manager - AI/ML Solutions & Architecture
Wipro Limited —Bengaluru, Karnataka
- Azure
- System design
- AWS
Senior Servicenow Resource
Wipro Limited —Bengaluru, Karnataka
- JavaScript
- APIs
- Agile
Dynamics CRM + PowerApps Lead
Wipro Limited —Bengaluru, Karnataka
- Azure
- JavaScript
- Software development
BMC Helix CMDB
Wipro Limited —Pune, Maharashtra
- APIs
Solution Architect - Camunda
Wipro Limited —Bengaluru, Karnataka
- Azure
- Java
- AWS
INFRASTRUCTURE AND PLATFORM ARCHITECT L2
Wipro Limited —Bengaluru, Karnataka

I want to receive the latest job alerts for wipro

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

wipro jobs near

Business Analyst jobs in Bengaluru, Karnataka

Solution Architect jobs in Bengaluru, Karnataka

Technical Consultant jobs in Bengaluru, Karnataka

Software Architect jobs in Bengaluru, Karnataka

Lead Analyst jobs in Bengaluru, Karnataka

Shift Leader jobs in Bengaluru, Karnataka

Software Architect jobs in Chennai, Tamil Nadu

Senior Marketing Manager jobs in Mumbai, Maharashtra

Senior Ai Ml Engineer jobs in Bengaluru, Karnataka

Architect jobs in Gurgaon, Haryana

Interior Designer, Fresher, Architect jobs in Lucknow, Uttar Pradesh

Vacancy Power Plant jobs in Tamil Nadu

Contract Administrator jobs in Bengaluru, Karnataka

Contract Administrator jobs in Gujarat

Contract Administrator jobs in Mumbai, Maharashtra

System Administrator jobs in Chandigarh, Chandigarh

Contract Administrator jobs in Remote

Contract jobs in Lucknow, Uttar Pradesh

Office Administrator jobs in Delhi, Delhi

Business Analyst jobs in Gariahat Road, Kolkata, West Bengal

ADMINISTRATOR L0(CONTRACT)

Wipro Limited -
Nashik, Maharashtra

Apply Now

Job details

3 days ago

Qualifications

Desktop support

Full job description

Job Description

Job Title: ADMINISTRATOR L0(CONTRACT)

City: Nasik

State/Province: Maharashtra

Posting Start Date: 6/1/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Role Purpose

The purpose of the role is to resolve, maintain and manage clientÃ¢ÂÂs software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAÃ¢ÂÂs ensuring client satisfaction

͏

Do

Ensure timely response of all the tickets raised by the client end user
Service requests solutioning by maintaining quality parameters
Act as a custodian of clientÃ¢ÂÂs network/ server/ system/ storage/ platform/ infrastructure and other equipmentÃ¢ÂÂs to keep track of each of their proper functioning and upkeep
Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
Provide an acceptance and immediate resolution to the high priority tickets/ service
Installing and configuring software/ hardware requirements based on service requests
100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
Provide application/ user access as per client requirements and requests to ensure timely solutioning
Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
Coordinate with on-site team for complex problem resolution and ensure timely client servicing
Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

͏

Deliver

Performance Parameter

Measure

100% adherence to SLA/ timelines
Multiple cases of red time
Zero customer escalation
Client appreciation emails

͏

Mandatory Skills: Desktop Support .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Apply Now

Refine Your Search

wipro jobs

ADMINISTRATOR L0(CONTRACT)

TOOLS CONSULTANT L1

Senior Marketing Manager - India Business

INFRASTRUCTURE AND PLATFORM ARCHITECT L2(CONTRACT)

RENEWAL QUOTING BUSINESS ANALYST

RENEWAL QUOTING BUSINESS ANALYST

Cisco ACI Expert

Lead Analyst

TECHNO FUNCTIONAL CONSULTANT L2

Microsoft Information Protection(MIP)

Cloud Azure Architect

PERFORMANCE ARCHITECT

MANAGING CONSULTANT - ADV. & MGMT

Robotics Lead

Senior Manager - AI/ML Solutions & Architecture

Senior Servicenow Resource

Dynamics CRM + PowerApps Lead

BMC Helix CMDB

Solution Architect - Camunda

INFRASTRUCTURE AND PLATFORM ARCHITECT L2

I want to receive the latest job alerts for wipro

Explore jobs in more locations

Job Description

Role Purpose

͏

Do

Ensure timely response of all the tickets raised by the client end user

͏

Deliver

͏

͏

Jobseeker tools

Employer Tools

Browse

Stay Connected