A candidate in this role will be focused on managing and improving global technology processes using agile workflow and artificial intelligence tooling. You’ll be responsible for cross team collaboration to manage and improve Align’s application availability through process execution and process improvement via automations. You’ll identify process gaps and create action plans to address and execute those plans showing returns in efficiency and cost.
In this role, you will…
- Design and implement AI agents, planning algorithms, and decision-making frameworks
- Develop agent architectures that support autonomy, interactivity, and task completion
- Integrate agents into applications, APIs, or workflows (e.g., chatbots, copilots, automation tools)
- Collaborate with researchers, engineers, and product teams to iterate on agent capabilities
- Optimize AI agent behavior through feedback loops, reinforcement learning, or user interaction
- Monitor performance, conduct evaluations, and implement safety and guardrail mechanisms
- Maintain thorough documentation of agent logic, design decisions, and dependencies
- Working knowledge of application inventory management in ServiceNow and Jira
- Manage and move data between databases using ETL tooling, or vendor provided scripts with modifications
- Execute/Run/Represent processes you’re responsible for with high quality and results
- Work with teams on tooling and resource utilization for existing process and identify areas where Align can automate and reduce resource utilization through simplifications and automations
- Ensure policies and processes align with compliance goals
In this role, you’ll need …
- Effective collaboration and integration skills with global IT and business teams
- Proficiency with Microsoft Word, Excel, and Powerpoint
- Proficiency with ServiceNow and Atlassian product offerings
- Experience building applications with LLMs or generative AI models
- Familiarity with API development, backend services, and deployment pipelines
- Ability to work independently in experimental and fast-paced environments
- Working knowledge of third party AI agent configuration and use
- Analytical thinking as you review existing and create and automate new steps in a process
- Create and document new process and implement and govern with global teams
- Lead a process and effectively educate on how it aligns to a larger compliance initiative
- Bachelors Degree required
- 7+ years of Information Technology experience
Your growth and well-being:
At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:
- Health and well-being programs to keep you thriving in both body and mind.
- Employee-exclusive discounts on Invisalign products.
- Learning opportunities through online learning resources and support for your individual development plans.
- Inclusive, global workplace that fosters collaboration, recognition and belonging.
Country and/or role specific details will be shared with you by your recruiter during the interview process.
Discover Align:
We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.
Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.
We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.
As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.
Eager to learn how we embrace our global differences and nurture employee well-being?
Explore Align's culture here!
Want to discover more about exocad and Cubicure? Click on their names for additional information.
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Equal Opportunity Statement:
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.
