Lead Service Delivery Consultant
WHAT MAKES US, US
Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp!
At its foundation, SimCorp is guided by our values — Caring, Customer success-driven, Collaborative, Curious, and Courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.
If you like what we’re saying, keep reading!
WHY THIS ROLE IS IMPORTANT TO US
As financial markets continue to evolve, the accuracy and reliability of risk analytics become increasingly important for our clients. To support our continued global growth, we are looking for a Lead Service Delivery Consultant with deep financial domain knowledge to join our Axioma Managed Services team.
In this role, you will act as an investment risk data operations consultant ensuring that our multi-asset class platform’s institutional investor clients receive accurate, timely risk analytics and data services they can depend on.
You will work closely with technology solutions consultants, product managers, engineers, market data analysts and clients in an international and highly collaborative environment. This role offers the opportunity to apply deep expertise in financial analytics and risk modelling at scale — shaping how complex data solutions are delivered to some of the world's leading financial institutions, and directly improving the quality, reliability, and evolution of the analytics they depend on.
WHAT YOU WILL BE RESPONSIBLE FOR
The Lead Service Delivery Consultant will be joining a highly productive entrepreneurial team, itself part of a global organization, supporting SimCorp's AxiomaRisk clients within the Axioma Managed Services department.
Serve as the first point of escalation for complex instrument modelling/discrepancies, and risk analytics output issues, performing thorough root cause analysis
Own end-to-end analytics generation for assigned clients, ensuring accuracy and adherence to SLAs across asset classes including equities, fixed income, OTC derivatives, and structured products
Monitor daily operational health across assigned client workflows, early identifying and addressing risks before they impact service delivery
Partner with Product Specialists, Technology Solutions, Engineering teams on escalating client inquiries and managing client communications.
Identify process gaps and drive automation and improvement initiatives that reduce manual effort and operational risk across the team
Create, maintain and evolve SOPs and runbooks to reflect current workflows, ensuring documentation is accurate
Support UAT testing activities for product features and changes impacting Managed Services operations
WHAT WE VALUE
8–10 years of experience in financial data operations, managed services, or a related field within the financial services or investment management industry
Good understanding of financial instruments across multiple asset classes, including equities, fixed income, OTC derivatives (FX Forwards, Interest Rate Swaps), and structured products
Practical experience with risk analytics platforms and familiarity with how portfolio-level risk calculations are generated and delivered to clients
Experience with analytics data quality frameworks and complex exception handling workflows
Experience working directly with clients in a service delivery context, with effective written and verbal communication skills in English
Proficiency in SQL and Python (or equivalent scripting tools) for data manipulation, analysis, and automation
Demonstrated ability to work effectively in a global, cross-functional team spread across multiple time zones and mindset oriented towards continuous improvement
ADDITIONAL VALUABLE SKILLS
Prior experience working with AxiomaRisk or SimCorp Dimension
FRM, CFA, or equivalent professional certification (completed or in progress)
Knowledge of performance attribution or factor-based risk modelling methodologies
BENEFITS
Global hybrid work policy - We ask you to work 2 days a week from the office. If you choose you can work remotely the other days. Of course, you are welcome at the office if that is your preference.
Culture – Inclusive and diverse company culture.
Work-life balance – We believe that an equilibrium between professional responsibilities makes us all the best version of ourselves, both in private life and as colleagues in the workplace.
Empowerment – We believe that all voices are valuable and must be heard. You will be involved in shaping our work processes.
Career & Growth – Simcorp does offer opportunities for professional development: there is never just only one route - we offer an individual approach to professional development to support the direction you want to take.
NEXT STEPS
Please send us your application in English via our career site as soon as possible, we process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photos, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.
If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks.
We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.
WHO WE ARE?
For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, education, professional experiences, ages, and backgrounds.
SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients.
SimCorp is an equal opportunity employer and welcome applicants from all backgrounds, without regard to race, gender, age, disability, or any other protected status under applicable law. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.
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