Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
Infrastructure Specialists at Kyndryl are project-based subject matter experts in all things infrastructure – good at providing analysis, documenting and diagraming work for hand-off, offering timely solutions, and generally “figuring it out.” This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients.
There are two halves to this role: First, contributing to current projects where you analyze problems and tech issues, offer solutions, and test, modify, automate, and integrate systems. And second, long-range strategic planning of IT infrastructure and operational execution. This role isn’t specific to any one platform, so you’ll need a good feel for all of them. And because of this, you’ll experience variety and growth at Kyndryl that you won’t find anywhere else.
You’ll be involved early to offer solutions, help decide whether something can be done, and identify the technical and timeline risks up front. This means dealing with both client expectations and internal challenges – in other words, there are plenty of opportunities to make a difference, and a lot of people will witness your contributions. In fact, a frequent sign of success for our Infrastructure Specialists is when clients come back to us and ask for the same person by name. That’s the kind of impact you can have!
This is a project-based role where you’ll enjoy deep involvement throughout the lifespan of a project, as well as the chance to work closely with Architects, Technicians, and PMs. Whatever your current level of tech savvy or where you want your career to lead, you’ll find the right opportunities and a buddy to support your growth. Boredom? Trust us, that won’t be an issue.
Your future at Kyndryl
There are lots of opportunities to gain certification and qualifications on the job, and you’ll continuously grow as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions.
- Own end‑to‑end administration of Microsoft Copilot for M365 , including licensing, feature management, updates, and service health.
- Configure and manage Copilot experiences across Teams, Outlook, Word, Excel, PowerPoint, OneNote, SharePoint, Loop, and Viva .
- Drive Copilot lifecycle management from pilot scale optimization.
- Act as L3 escalation point for Copilot-related platform issues.
- Design, build, and govern custom copilots using Copilot Studio .
- Integrate copilots with:
- Microsoft Graph
- SharePoint & OneDrive content
- Dataverse
- Power Automate flows
- External APIs and enterprise systems
- Define standards for prompt design, actions, plugins, and connectors .
- Manage versioning, environments, and ALM for copilots.
- Implement Copilot security posture aligned with:
- Microsoft Purview
- Sensitivity labels
- DLP policies
- Conditional Access
- Defender for Cloud Apps
- Ensure Copilot respects data boundaries, RBAC, and least‑privilege access .
- Partner with Security & Legal teams to enforce:
- Responsible AI usage
- Prompt safety
- Audit and eDiscovery readiness
- Monitor and mitigate risks from over‑exposure of enterprise data via AI.
- Define and manage environment strategy (Dev/Test/Prod, business-unit based environments)
- Implement DLP policies (Business/Non-business connectors), tenant isolation rules
- Maintain Power Platform Center of Excellence (CoE) policies and adoption standards
- Establish app/flow review and approval process, including exception handling
- Manage Dataverse security model (roles, teams, business units)
- Ensure compliance with organizational requirements (data residency, retention, audit)
- Control sharing and external access policies across apps, flows, and connectors
- Monitor service health, usage, capacity, and connector failures
- Run incident management and problem management (RCA, trend analysis, preventive actions)
- Handle platform changes, maintenance windows, and release communication
- Implement ALM using Solutions, pipelines (Power Platform Pipelines / Azure DevOps)
- Manage versioning, deployment gates, rollback strategy, and release sign-offs
- Track licensing (Power Apps/Automate premium, per app/per user), Dataverse capacity
- Forecast growth and optimize cost (archiving, environment cleanup, unused assets)
- Define standards for makers (naming conventions, documentation templates, best practices)
- Train makers and support champions; publish reusable components and patterns
- 2+years of relevant experience on administering Powerplatform
Preferred Certifications
PL‑900: Microsoft Power Platform Fundamentals
PL‑200: Power Platform Functional Consultant Associate
AB‑900 – Copilot & Agent Administration Fundamentals
AB‑730 – AI Business Professional
- 8+ years in M365 / Digital Workplace engineering
- 3+ years in Power Platform or automation solutions
- Proven experience leading enterprise-scale platform rollouts
- Experience operating in regulated or security-sensitive environments
Who You Are
You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.
Required Technical and Professional Experience
- Deep expertise within specific technology domain areas (e.g., software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics)
- Enterprise IT application experience
- Hands-on experience in at least one of the following: software development, DevOps engineering, systems administration, or systems architecture in public cloud AWS domain
- In-depth knowledge of Windows and Linux Operating Systems
- Must have experience driving for engineering solutions and working across teams
- Extensive experience and judgment to plan and accomplish goals
- Ability to apply general rules to specific problems to produce conclusions and responses.
- Ability to communicate effectively, both verbal and written
- Strong process improvement experience
Preferred Technical and Professional Experience
- Own end‑to‑end administration of Microsoft Copilot for M365 , including licensing, feature management, updates, and service health.
- Configure and manage Copilot experiences across Teams, Outlook, Word, Excel, PowerPoint, OneNote, SharePoint, Loop, and Viva .
- Drive Copilot lifecycle management from pilot scale optimization.
- Act as L3 escalation point for Copilot-related platform issues.
- Design, build, and govern custom copilots using Copilot Studio .
- Integrate copilots with:
- Microsoft Graph
- SharePoint & OneDrive content
- Dataverse
- Power Automate flows
- External APIs and enterprise systems
- Define standards for prompt design, actions, plugins, and connectors .
- Manage versioning, environments, and ALM for copilots.
- Implement Copilot security posture aligned with:
- Microsoft Purview
- Sensitivity labels
- DLP policies
- Conditional Access
- Defender for Cloud Apps
- Ensure Copilot respects data boundaries, RBAC, and least‑privilege access .
- Partner with Security & Legal teams to enforce:
- Responsible AI usage
- Prompt safety
- Audit and eDiscovery readiness
- Monitor and mitigate risks from over‑exposure of enterprise data via AI.
- Define and manage environment strategy (Dev/Test/Prod, business-unit based environments)
- Implement DLP policies (Business/Non-business connectors), tenant isolation rules
- Maintain Power Platform Center of Excellence (CoE) policies and adoption standards
- Establish app/flow review and approval process, including exception handling
- Manage Dataverse security model (roles, teams, business units)
- Ensure compliance with organizational requirements (data residency, retention, audit)
- Control sharing and external access policies across apps, flows, and connectors
- Monitor service health, usage, capacity, and connector failures
- Run incident management and problem management (RCA, trend analysis, preventive actions)
- Handle platform changes, maintenance windows, and release communication
- Implement ALM using Solutions, pipelines (Power Platform Pipelines / Azure DevOps)
- Manage versioning, deployment gates, rollback strategy, and release sign-offs
- Track licensing (Power Apps/Automate premium, per app/per user), Dataverse capacity
- Forecast growth and optimize cost (archiving, environment cleanup, unused assets)
- Define standards for makers (naming conventions, documentation templates, best practices)
- Train makers and support champions; publish reusable components and patterns
- 2+years of relevant experience on administering Powerplatform
Preferred Certifications
PL‑900: Microsoft Power Platform Fundamentals
PL‑200: Power Platform Functional Consultant Associate
AB‑900 – Copilot & Agent Administration Fundamentals
AB‑730 – AI Business Professional
- 8+ years in M365 / Digital Workplace engineering
- 3+ years in Power Platform or automation solutions
- Proven experience leading enterprise-scale platform rollouts
- Experience operating in regulated or security-sensitive environments
Being You
The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.
What You Can Expect
Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.
From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.
Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.
