Whitefield Bengaluru Karnataka Service desk analyst Jobs – 73 Open Jobs Today

Digital Support Analyst II (Global Technical Operations)
Columbia Sportswear Company —Bengaluru, Karnataka
- Full-time
- Bachelor's degree
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- Full-time
- Hybrid work
- Microsoft Excel
- Computer Science
- English
Quick apply
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- Email
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Sr. Analyst, Winshuttle Admin (SAP Delivery)
Columbia Sportswear Company —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- English
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Business Analyst, Product Cost Management!
Genpact India Pvt. Ltd. —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Computer Science
Quick apply
End User Support
NEC Software Solutions (India) —Bengaluru, Karnataka
- Full-time
- Microsoft Outlook
- Software troubleshooting
- Windows
Quick apply
8d
TTT - Tax Engine-Business Analyst - Senior
EY —Bengaluru, Karnataka
- Master's degree
- Analysis skills
- Project management
3d
Quantitative Analyst - GMQR Prime Strategists
BNP Paribas —Bengaluru, Karnataka
- Full-time
- Computer Science
- Engineering
- Finance
Ops Manager- Credit Analytics & Data
Shell —Bengaluru, Karnataka
- Full-time
- Azure
- Management
- Master's degree
Senior Salesforce Administrator
JB Poindexter (India) Private Limited —Bengaluru, Karnataka
- Salesforce
- English
- Bachelor's degree
Quick apply
Senior Lead System Analyst
Infinite Computer Solutions Ltd. —Bengaluru, Karnataka
- Rotational shift
- Software troubleshooting
- Epic
- Communication skills
IT Endoint Services Engineer
Xylem —Bengaluru, Karnataka
- Full-time
- Azure
- Windows
- Project management
Technical Lead
Cognizant —Bengaluru, Karnataka
- Full-time
- English
- Windows
- Analysis skills
1d
Dot Net Developer
Ceiyone Tech Works Private Limited —Bengaluru, Karnataka
- From ₹45,000 a month
- Full-time
- Azure
- Computer Science
- Software troubleshooting
- Health insurance
- Paid sick time
Quick apply
Software Engineer II (Consumer Growth Platforms)
Columbia Sportswear Company —Bengaluru, Karnataka
- Full-time
- Computer Science
- Salesforce
- English
Oracle HCM Senior Analyst
Resideo —Bengaluru, Karnataka
- Full-time
- Oracle
- System design
- SQL
Data Quality and Governance Analyst-2
JLL —Bengaluru, Karnataka
- Microsoft Powerpoint
- Microsoft Word
- Azure
- Health insurance
Support Analyst - Bid and project tools
ALSTOM —Bengaluru, Karnataka
- Full-time
- Software troubleshooting
- Engineering
- Finance
Ops Manager- Credit Analytics & Data
Shell Energy —Bengaluru, Karnataka
- Full-time
- Azure
- Management
- Master's degree

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Digital Support Analyst II (Global Technical Operations)

Columbia Sportswear Company -
Bengaluru, Karnataka

Apply Now

Job details

Full-time

Qualifications

SAP
Transportation management system
Bachelor's degree
ITIL
Problem management

Full job description

ABOUT THE POSITION
The Sr Digital Support Analyst provides technical support to users. Responds to requests and incidents, conducts operational monitoring and maintenance, and provides documentation and training to ensure users can optimally utilize their hardware and software.

HOW YOU’LL MAKE A DIFFERENCE

Handles incoming calls in a timely and professional way. Tracks all calls using service desk software. Performs ticket assignment and escalation as required. Performs daily follow-up on open calls with no activity. Provides general first-level support. Proactively identifies trends and drives remediation efforts with technical support and other IS groups as required on problem determination, solution implementation, and thorough documentation of progress and results.
Maintains and executes tasks with an extensive knowledge of processes and procedures for regulatory controls. Manages production jobs. Performs operational monitoring and escalation.
Acts as a key driver to help identify and implement policy, standards, or procedural enhancements. Analyzes procedures and assists in determining most effective use of computer and human resources.
Serves as an escalation point for immediate team as well as extended IT support providing 24/7 technical support. Collaborates with internal support teams on incident resolution. Maintains positive open lines of communication with all management, staff, and other departments to contribute to the smooth flow of information and efficient operation of the organization. Leverages vendors or external service providers to resolve technical or procedural issues with limited guidance.
Maintains accurate documentation of requests and detailed job tracking. Creates and maintains procedure manuals for operational functions, run books, and procedures including daily processes, month-end processing, and special requests.
Assists in developing and executing test scenarios for new or modified systems or processes. Designs and develops training and training schedules and conducts employee training sessions that provide general awareness and specific knowledge needed to understand and fully utilize systems.
May provide mentoring and direction to staff. Works with manager to coordinate department assignments and ensure staffing resources are appropriately utilized and workload is balanced. Often assigned as project lead or project manager for key corporate system initiatives and will direct the workflow of the group. Works with division heads and super users to develop business strategy and system requirements. Leads the project team in creating and adhering to implementation timelines, oversees testing, brings the system online, and ensures users receive appropriate training.
Performs other duties as assigned.

YOU ARE

Relevant professional certification in the field of IT preferred.
Working knowledge of MAC computer support
Understand basic operations

YOU HAVE

Bachelor’s degree, applicable certification or equivalent experience.
Typically requires 5-8 years of professional experience and strong competency with the various tools, systems, or procedures required to accomplish the job.
Working knowledge of ITIL framework and experience working within a support environment utilizing Incident, Change and Problem Management
Demonstrated knowledge of data processing and general business principles
Familiarity with Distribution Center processes and operations
Familiarity with Distribution Center systems including WM, SAP, TMS, Sure post, etc.

#LI-SA1

#Hybrid

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.

Apply Now

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service desk analyst jobs in whitefield bengaluru karnataka

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ABOUT THE POSITION The Sr Digital Support Analyst provides technical support to users. Responds to requests and incidents, conducts operational monitoring and maintenance, and provides documentation and training to ensure users can optimally utilize their hardware and software.

HOW YOU’LL MAKE A DIFFERENCE

Maintains and executes tasks with an extensive knowledge of processes and procedures for regulatory controls. Manages production jobs. Performs operational monitoring and escalation.

Acts as a key driver to help identify and implement policy, standards, or procedural enhancements. Analyzes procedures and assists in determining most effective use of computer and human resources.

Maintains accurate documentation of requests and detailed job tracking. Creates and maintains procedure manuals for operational functions, run books, and procedures including daily processes, month-end processing, and special requests.

Assists in developing and executing test scenarios for new or modified systems or processes. Designs and develops training and training schedules and conducts employee training sessions that provide general awareness and specific knowledge needed to understand and fully utilize systems.

Performs other duties as assigned.

YOU ARE

Relevant professional certification in the field of IT preferred.

Working knowledge of MAC computer support

Understand basic operations

YOU HAVE

Bachelor’s degree, applicable certification or equivalent experience.

Typically requires 5-8 years of professional experience and strong competency with the various tools, systems, or procedures required to accomplish the job.

Working knowledge of ITIL framework and experience working within a support environment utilizing Incident, Change and Problem Management

Demonstrated knowledge of data processing and general business principles

Familiarity with Distribution Center processes and operations

Familiarity with Distribution Center systems including WM, SAP, TMS, Sure post, etc.

#LI-SA1

#Hybrid

ABOUT THE POSITION
The Sr Digital Support Analyst provides technical support to users. Responds to requests and incidents, conducts operational monitoring and maintenance, and provides documentation and training to ensure users can optimally utilize their hardware and software.