Bengaluru Karnataka Help desk analyst Jobs – 64 Open Jobs Today

IT Global Support Services Analyst
Jacobs —Bengaluru, Karnataka
- Windows
- Microsoft Office
- Administrative experience
2d
Digital Support Analyst II (Global Technical Operations)
Columbia Sportswear Company —Bengaluru, Karnataka
- Full-time
- Bachelor's degree
Java Developer
Ceiyone Tech Works Private Limited —Bengaluru, Karnataka
- From ₹45,000 a month
- Azure
- Computer Science
- Software troubleshooting
Quick apply
Asset & Wealth Management, Public, MAS, Portfolio Management & Risk, Analyst, Bengaluru
Goldman Sachs —Bengaluru, Karnataka
- Microsoft Powerpoint
- Microsoft Excel
- Master's degree
- Health insurance
Quantitative Analyst - GMQR Prime Strategists
BNP Paribas —Bengaluru, Karnataka
- Full-time
- Computer Science
- Engineering
- Finance
Assistant Manager – Indirect Sourcing/Bid Analysis
Genpact India Pvt. Ltd. —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- English
Quick apply
Senior Salesforce Administrator
JB Poindexter (India) Private Limited —Bengaluru, Karnataka
- Salesforce
- English
- Bachelor's degree
Quick apply
Billing Operations Associate
Finastra —Bengaluru, Karnataka
- Full-time
- Microsoft Office
- Finance
- Master's degree
- Paid time off
- Paid sick time
Ops Manager- Credit Analytics & Data
Shell —Bengaluru, Karnataka
- Full-time
- Azure
- Management
- Master's degree
Technical Lead
Cognizant —Bengaluru, Karnataka
- Full-time
- English
- Windows
- Analysis skills
1d
Oracle HCM Senior Analyst
Resideo —Bengaluru, Karnataka
- Full-time
- Oracle
- System design
- SQL
Global Banking & Markets - Asset Financing Strats - Associate - Bengaluru
Goldman Sachs —Bengaluru, Karnataka
- SQL
- Python
- Health insurance
Support Analyst - Bid and project tools
ALSTOM —Bengaluru, Karnataka
- Full-time
- Software troubleshooting
- Engineering
- Finance
Senior Associate, Procurement, Supply Chain Management
Genpact India Pvt. Ltd. —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Computer Science
- ERP systems
Quick apply
Manager, Vendor Chargebacks
Genpact India Pvt. Ltd. —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Computer Science
- ERP systems
- English
Quick apply
Software Engineer II (Consumer Growth Platforms)
Columbia Sportswear Company —Bengaluru, Karnataka
- Full-time
- Computer Science
- Salesforce
- English
Senior Manager - Legal (L - 19533)
Whatfix —Bengaluru, Karnataka
- Master's degree
- Bachelor's degree
- Negotiation
- Commuter assistance
- Health insurance
Quick apply
Senior Executive - Finance & Accounts
Sagility —Bengaluru, Karnataka
- Microsoft Powerpoint
- Microsoft Excel
- Finance
Analyst II - Functional SAP FICO
Westlake Epoxy —Bengaluru, Karnataka
- Full-time
- Computer Science
- Software troubleshooting
- Finance
Quick apply
14d
Trading Services - Senior Associate
State Street —Bengaluru, Karnataka
- Full-time
- Oracle
- Computer Science
- Finance
- Health insurance
6d

I want to receive the latest job alerts for help desk analyst in bengaluru karnataka

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

help desk analyst jobs near bengaluru karnataka

Senior Support Analyst jobs in Bengaluru, Karnataka

Support Analyst jobs in Bengaluru, Karnataka

Operations Manager jobs in Bengaluru, Karnataka

Legal Manager jobs in Bengaluru, Karnataka

Senior Salesforce Administrator jobs in Bengaluru, Karnataka

Billing Analyst jobs in Bengaluru, Karnataka

Senior Software Engineer jobs in Bengaluru, Karnataka

IT Support jobs in Bengaluru, Karnataka

Technical Analyst jobs in Bengaluru, Karnataka

Senior Account Executive jobs in Bengaluru, Karnataka

Technical Lead jobs in Bengaluru, Karnataka

Java Developer jobs in Bengaluru, Karnataka

Senior Analyst jobs in Bengaluru, Karnataka

Quality Analyst jobs in Mumbai, Maharashtra

Senior Support Analyst jobs in Tamil Nadu

Senior Support Analyst jobs in Varthur, Bengaluru, Karnataka

Genpact Data Analyst jobs in Gurugram, Haryana

Senior Support Analyst jobs in Maharashtra

System Support jobs in Puducherry, Puducherry

Senior Graphic Designer jobs in Delhi, Delhi

IT Global Support Services Analyst

Jacobs -
Bengaluru, Karnataka

Apply Now

Job details

2 days ago

Qualifications

Windows
Microsoft Office
Administrative experience
Bachelor's degree
IT support
ServiceNow
Customer support

Full job description

Location

Bangalore, All IN Regions, India

Capabilities

Enterprise Functions

Office Setup

Hybrid

Job ID

#40367

Market

Enterprise Functions

At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.

Your impact

Global Support Services technician will be responsible for supporting all level 2 incidents/requests/tasks related to the hardware, enterprise’s applications, and systems. This includes handling documentation and participating in training that’s related to the enterprise’s applications and systems. The goal is to maximize customer satisfaction and maximize the up time of the end user/customer in the production environment.

This position is also responsible for working/assisting with other teams in relation to operating within the established applications, endpoints, and systems within the organization. This will help alleviate time consuming tasks that are escalated from the Level 1 Global Service Desks along with other Level 2/Level 3 teams.

Responsibilities

Providing desktop hardware configuration and upgrades, monitoring, software installations, hardware upgrades, imaging, and PC deployment.
Using our ServiceNow ticketing management system, you’ll resolve ServiceDesk requests and incidents by diagnosing hardware and software problems and installing and configuring standard desktop packages, liaising with third-party maintenance engineers as needed.
Hardware troubleshooting and adhering complete asset lifecycle.
Windows 10 and 11 OS installations and troubleshooting.
Supporting Onboarding and off boarding task on ground in Bangalore office.
Resolve unresolved incidents to development and IT teams according to established procedures.
Provide administrative support and expertise for applications/systems related issues.
Maintain accountability and ownership of issue/support tickets.
Provide closed looped contact with end-users to verify final solution and determine satisfaction level.
Research end-user problems to determine root cause.
Produce and review documentation to assist the global support team in resolving related incidents.
Work closely with the Level 1 Global Service Desks, other Level 2 teams and Level 3 Application/System teams to provide training, documentation and assist with increasing first level resolution.
Participate in training required to develop and maintain skills necessary to support end-users and grow professional skills.
Maintain a high standard of business and ethical conduct with end-users, vendors and employees.
Follow workplace operating and environmental, health and safety procedures and guidelines.
Assist in process improvement initiatives.
Perform related duties as assigned by management.
Contribute and work with Knowledge management.

Here's what you'll need

Proven experience in an IT support role, involving extensive customer support, both remote and in-person
Full understanding of Windows Environment and extensive experience with MS Office Suite
A+ Certification

Bachelor’s Degree is preferred or equivalent experience.
ServiceNow or related ticketing management system

At Jacobs we value people. Having the right balance of belonging, career and lifestyle enables us to consistently deliver and exceed clients’ expectations.

Working alongside industry leaders, you will have the opportunity to develop your career working on key projects in an environment which encourages collaboration, knowledge sharing and innovation. To support your professional growth, Jacobs flexible working arrangements, extended leave options and a host of social, health and wellbeing events and initiatives will underpin our commitment to you.

At Jacobs it’s all about what you do, not where you are, which counts!

We value collaboration and believe that in-person interactions are crucial for both our culture and client delivery. We empower employees with our hybrid working policy, allowing them to split their work week between Jacobs offices/projects and remote locations enabling them to deliver their best work.

Your application experience is important to us, and we’re keen to adapt to make every interaction even better. If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team via Careers Support.

Apply Now

Refine Your Search

help desk analyst jobs in bengaluru karnataka

IT Global Support Services Analyst

Digital Support Analyst II (Global Technical Operations)

Java Developer

Asset & Wealth Management, Public, MAS, Portfolio Management & Risk, Analyst, Bengaluru

Quantitative Analyst - GMQR Prime Strategists

Assistant Manager – Indirect Sourcing/Bid Analysis

Senior Salesforce Administrator

Billing Operations Associate

Ops Manager- Credit Analytics & Data

Technical Lead

Oracle HCM Senior Analyst

Global Banking & Markets - Asset Financing Strats - Associate - Bengaluru

Support Analyst - Bid and project tools

Senior Associate, Procurement, Supply Chain Management

Manager, Vendor Chargebacks

Software Engineer II (Consumer Growth Platforms)

Senior Manager - Legal (L - 19533)

Senior Executive - Finance & Accounts

Analyst II - Functional SAP FICO

Trading Services - Senior Associate

I want to receive the latest job alerts for help desk analyst in bengaluru karnataka

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected