vijay nagar indore madhya pradesh automation engineer Jobs – 171 Open Jobs Today

Senior Technical Support Engineer - Voice
Intertec Systems —Indore, Madhya Pradesh
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Shanti Infosoft LLP —Indore, Madhya Pradesh
- From ₹1,50,000 a year
- Full-time
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Cloud Platform Engineer
Accenture —Indore, Madhya Pradesh
- Full-time
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Senior Test Engineer for DHL.COM (AEM)
DHL —Indore, Madhya Pradesh
- Hybrid work
- Health insurance
Technical Project Lead
SRS Valutech Systems Private Limited —Indore, Madhya Pradesh
- ₹8,00,000 - ₹12,00,000 a year
- Full-time
- Azure
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- Master's degree
Quick apply
14d
Software Engineer
DHL —Indore, Madhya Pradesh
- Hybrid work
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Technical Project Lead
Smarg Technologies Pvt. Ltd. —Indore, Madhya Pradesh
- ₹8,00,000 - ₹10,00,000 a year
- Full-time
- Azure
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- Master's degree
Quick apply
Trainee AWS Engineer
CIS —Indore, Madhya Pradesh
- Software troubleshooting
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Infrastructure Engineer
DHL —Indore, Madhya Pradesh
- Rotational shift
- Hybrid work
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Software Engineer II - 1634
GHX —Indore, Madhya Pradesh
- Computer Science
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2d
Senior System Support Specialist
DHL —Indore, Madhya Pradesh
- Hybrid work
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Junior DevOps Engineers
CIS —Indore, Madhya Pradesh
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Senior Infrastructure Engineer
DHL —Indore, Madhya Pradesh
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Sales Engineer(Automation Sales)
TESM —Indore, Madhya Pradesh
- Full-time
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TV-017 - Python (AI + ML) Developer Trainee (0 – 6 Months)
Techvalens Software Systems —Indore, Madhya Pradesh
- Full-time
- Computer Science
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DevOps Engineer
FiveExceptions Software Solutions —Indore, Madhya Pradesh
- DevOps
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Senior Test Engineer
DHL —Indore, Madhya Pradesh
- Hybrid work
- English
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Application Support Engineer
Accenture —Indore, Madhya Pradesh
- Weekend availability
- Computer Science
- Software troubleshooting
- Bachelor's degree
6d
DevOps Engineer
BestPeers —Indore, Madhya Pradesh
- Full-time
- Remote
- Azure
- DevOps
- AWS
- Work from home

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Senior Technical Support Engineer - Voice

Intertec Systems -
Indore, Madhya Pradesh

Apply Now

Job details

Permanent

Qualifications

ITIL Certification
Azure
Computer Science
Software troubleshooting
Salesforce
Technical support
Java
AWS
Analysis skills
IVR
Bachelor's degree
ITIL
Scripting
APIs
ServiceNow
Communication skills
Python

Full job description

Technical Support

Indore, India

Permanent

Job Title: Senior Technical Support Engineer - Voice

Job Purpose:

The Genesys SME is responsible for the design, implementation, support, and optimization of Genesys contact center solutions. This role requires strong technical expertise in Genesys Cloud / PureEngage / PureConnect platforms, integration knowledge, and the ability to lead L2/L3 support and delivery operations. The SME acts as a technical authority and escalation point for complex incidents and solution design queries.

Qualification:

Bachelor’s degree in IT, Computer Science, Electronics, or related discipline.
ITIL Foundation or equivalent process certification desirable.

Certification: Genesys Certifications (GCXD, GCSS, or equivalent) are highly preferred.

Experience: 5 – 10 years

Responsibilities:

Provide expert-level technical support for Genesys-based contact center environments (on-prem or cloud).
Handle incident management, problem analysis, and root cause resolution for Genesys voice, routing, and IVR systems.
Design, configure, and implement Genesys routing strategies, call flows, and integrations.
Lead and mentor L1/L2 teams in day-to-day operations and troubleshooting.
Coordinate with application, network, and telephony teams for cross-functional issue resolution.
Perform system health checks, capacity monitoring, and performance tuning.
Support upgrades, patching, and migration activities for Genesys environments.
Work with business stakeholders to understand requirements and implement custom routing logic or workflows.
Document solutions, SOPs, and maintain configuration repositories.
Collaborate with OEM/vendor (Genesys) for critical escalations and product support.

Mandatory:

Strong hands-on experience with one or more of the following:
Genesys Cloud CX (PureCloud)
Genesys Engage / PureEngage
Genesys PureConnect
Proficiency in:

Routing (Composer, ORS, GVP, SIP Server, URS, CCPulse)
IVR and CTI integration
SIP, VoIP, and telephony protocols
Integration with CRM systems (Salesforce, ServiceNow, etc.)
Scripting and automation knowledge (Java, Python, or Genesys-specific tools) preferred.
Experience with cloud deployments (AWS, Azure) and API integrations is an advantage.
Working knowledge of ITIL processes and change management.
Incident and problem resolution time (SLA adherence).
Platform uptime and performance stability.
Successful implementation of configuration changes and enhancements.
Knowledge sharing and documentation completeness.
Strong analytical and troubleshooting skills.
Excellent communication and stakeholder management.
Ability to lead technical discussions and mentor junior engineers.
Flexible to work in 24x7 support environment or rotational shifts if required.

Apply Now

Refine Your Search

automation engineer jobs in vijay nagar indore madhya pradesh

Senior Technical Support Engineer - Voice

Data Engineer

DevOps Engineer

Cloud Platform Engineer

Senior Test Engineer for DHL.COM (AEM)

Technical Project Lead

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Trainee AWS Engineer

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Software Engineer II - 1634

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Senior Infrastructure Engineer

Sales Engineer(Automation Sales)

TV-017 - Python (AI + ML) Developer Trainee (0 – 6 Months)

DevOps Engineer

Senior Test Engineer

Application Support Engineer

DevOps Engineer

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