uttar pradesh call center manager Jobs – 69 Open Jobs Today

Front Line Manager - Customer Care - Voice 4B
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply
11d
Network Engineering Specialist Advisor
NTT Ltd —Noida, Uttar Pradesh
- Customer service
- Computer networking
- Communication skills
SEO Executive
Inovetic Technologies —Noida, Uttar Pradesh
- Up to ₹20,000 a month
- Full-time
- Walk-in
- Social media management
- English
- Bachelor's degree
Quick apply
Business Development Manager- IBM SW
TD Synnex —Lucknow, Uttar Pradesh
- Full-time
- Up to 50% travel
- English
- Master's degree
Paid Media Executive
Wildnet Technologies Limited —Noida, Uttar Pradesh
- Analysis skills
- Communication skills
- Marketing
Quick apply
1d
Senior Engineer, Customer Experience
Landis+Gyr —Noida, Uttar Pradesh
- Oracle
- Customer service
- Engineering
4d
Sr Product Designer, Firefly Enterprise
Adobe —Noida, Uttar Pradesh
- Full-time
- AI
Systems Integration Specialist-VDI
NTT Ltd —Noida, Uttar Pradesh
- Rotational shift
- Azure
- English
- Windows
Manager – Finance & Accounting AI
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Microsoft Access
- Computer Science
- English
Quick apply
Project Lead Engineer-PPC/MPPC Controls-Solar-BESS-Wind-Hybrid
Emerson —Noida, Uttar Pradesh
- Full-time
- Up to 50% travel
- Engineering
- Java
- Health insurance
Systems Integration Specialist Advisor
NTT Ltd —Noida, Uttar Pradesh
- Rotational shift
- Azure
- English
- Windows
Systems Integration Advisor
NTT Ltd —Noida, Uttar Pradesh
- Rotational shift
- Azure
- English
- Windows
Lead Engineer-PPC/MPPC Controls-Solar-BESS-Wind
Emerson —Noida, Uttar Pradesh
- Full-time
- Engineering
- Java
- SQL
- Health insurance
Project Manager
Emerson —Noida, Uttar Pradesh
- Full-time
- PMP
- English
- Master's degree
- Health insurance
Regulatory Affairs Manager / Senior Manager – EU Hub
Cencora —Noida, Uttar Pradesh
- Full-time
- Bachelor's degree
- Quality control
- Leadership
Guidewire Practice Leader
Coforge Ltd. —Greater Noida, Uttar Pradesh
- Full-time
- Sales
- Java
- Travel
Systems Integration Advisor-VDI
NTT Ltd —Noida, Uttar Pradesh
- Rotational shift
- Azure
- English
- Windows
Solution Architect
Ericsson —Noida, Uttar Pradesh
- Rotational shift
- B.Sc
- DevOps
- Master's degree
10d
Linux/UNIX Lead Engineer
NTT Ltd —Noida, Uttar Pradesh
- Azure
- Oracle
- AWS
Gas Turbine Controls Engineer
Emerson —Noida, Uttar Pradesh
- Full-time
- English
- Master's degree
- Electrical experience
- Health insurance
7d

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Front Line Manager - Customer Care - Voice 4B

Genpact India Pvt. Ltd. -
Noida, Uttar Pradesh

Quick apply

Job details

Full-time
11 days ago

Qualifications

Customer service
Call center
English
Quality assurance
Bachelor's degree
Business Administration
Fraud prevention and detection
BA
Banking
Information Technology

Full job description

Front Line Manager - Customer Care - Voice

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Responsibilities: Manage day-to-day operations of the call center, ensuring consistent delivery of high-quality customer service. Monitor performance metrics and operational indicators to identify improvement opportunities and drive efficiency. Develop and implement strategies to enhance productivity and service standards across the team. Train and mentor call center staff to strengthen service delivery and customer engagement capabilities. Conduct regular quality assurance assessments to maintain compliance with service expectations. Collaborate with cross-functional teams to ensure smooth communication and operational alignment. Prepare and present performance reports and trend analysis to support data-driven decision-making. Support implementation of call center technologies and tools to improve customer experience and operational effectiveness.

Qualifications

Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - Marketing

Certifications

Certified Implementation Specialist - Customer Service Management - ServiceNowServiceNow

Required Skills

Banking Capital Markets, Customer Care, Customer Experience (CX), Customer Journey Mapping, Customer Service, Data Analytics, Financial Analysis Reporting, Fraud Detection, Fraud Disputes, Sales

Language

English (Required)

Language Proficiency -

Advanced - C1

Additional Job Location -

Job Type

Regular

Master Skill List -

Customer Care - Voice

Remote Type -

Office

Work Shift -

Night Job (India)

Why join Genpact?

Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
Make an impact – Help global enterprises solve business challenges that matter
Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Quick apply

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call center manager jobs in uttar pradesh

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