Tamil Nadu Director of process improvement Jobs – 120 Open Jobs Today

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Sr. Manager Service Delivery

Liquidity Services, Inc. -
Chennai, Tamil Nadu

Apply Now

Job details

Full-time

Qualifications

Jira
Microsoft Word
Pricing
Microsoft Excel
Microsoft Outlook
Git
Project management
Scrum
GitHub
Agile
SaaS
AI
Communication skills

Full job description

Liquidity Services Software Solutions offers an online, private-label auction platform, supporting traditional auction-house clients, retail liquidators, and resellers through a SaaS (Software as a Service) delivery model leveraging the Auction.IO platform and stand-alone private-label platform delivery. The team includes a small Sales and Operations group in Richardson, Texas (USA) and a delivery center in Chennai, India.

The Sr. Client Delivery Manager will oversee project planning, resource allocation, and delivery tracking for the Chennai-based team, while serving as the primary escalation point for internal stakeholders and client issues.

This is a hands-on leadership role combining delivery governance, operational execution, and customer engagement.

In this role, you will manage a portfolio of accounts by building and maintaining long-term partnerships with clients, conducting virtual meetings to review performance, and coordinating with the respective delivery teams. You will work with Sales and Renewals team members to identify opportunities for renewal, expansion, and upsell. You will collaborate closely with Operations, Technology, and Senior Management to ensure an exceptional client experience.

The goal of this role is to strengthen relationships and expand engagement with existing clients, while providing on-site management and oversight of the Chennai-based delivery teams.

1.Delivery Oversight & Execution

Provide centralized oversight across three delivery teams supporting multiple SaaS marketplace clients
Ensure timely and high-quality delivery of:
Client customizations
Enhancements and reports
Defect resolution and software patches
Establish and enforce delivery processes, timelines, and SLAs
Serve as the primary escalation point for client delivery issues for the Enterprise Large and TPL platforms
Work closely with US-based stakeholders on client expectations and priorities
Ensure clear communication of project status, timelines, and risks

2. Project Management Leadership, Client Engagement, and Escalation Management

Lead and mentor 3-5 Project Managers responsible for day-to-day execution
Monitor project health and proactively address risks, blockers, and dependencies
Standardize project management practices (planning, tracking, reporting)
Conduct regular delivery reviews and performance tracking

3. Resource & Capacity Management

4. Client Success & Account Partnership

Partner with Sales and Renewals to support retention, expansion, and upsell motions
Lead periodic client reviews (QBRs/regular check-ins) focused on outcomes, KPIs, and roadmap alignment
Own the escalation path for account-level risks and drive cross-functional resolution
Coordinate staffing across teams based on priorities and workload
Optimize allocation of developers, QA, and support resources
Provide forward-looking capacity planning aligned with:
Client demand
Product roadmap
Support obligations
Partner with leadership and HR team on hiring needs and team scaling

5. Operational Governance & Reporting

Maintain real-time visibility into:
Project status across all clients
Team utilization and throughput
SLA adherence and backlog health
Deliver regular reporting to executive leadership, including:
Delivery metrics (on-time delivery, velocity, defect rates)
Resource utilization
Risk and issue tracking

Supervisory Responsibilities:

This role will directly supervise the project managers and provide personnel oversight to the delivery center
As the senior leader in the facility, you will work closely with the office manager and US leadership on facility matters
This role may also serve in an additional capacity as the local director. This requires online attendance at quarterly board meetings.

Education/ Experience:

10+ years of experience in software delivery, project management, or engineering operations
3+ years managing project managers or delivery teams
Proven experience managing multi-client SaaS delivery environments
Strong experience with Agile/Scrum delivery frameworks
Experience overseeing teams working on a shared platform with client-specific customizations
Excellent organizational, communication, and stakeholder management skills

Skills:

Microsoft Word, Excel, Outlook, and Internet search skills
Excellent verbal and written skills
Must be highly organized, detail-oriented, accurate, and timely.
Understanding of auction marketplaces is a plus
Familiar with contract development, market analysis, and pricing strategies
Experience with Jira, GitHub, or similar tools for tracking engineering work and collaborating with technical teams

Ability :

Must be able to work independently as well as part of a team in an office environment

Work Conditions/ Physical Demands:

Work regular office hours with periodic extended hours to meet deadlines and/or to overlap with US based customers and team members.
Be available for client support escalation during off-hours and on weekends, as needed.
Occasional client site travel

Location(s):

Chennai, India – this is an on-site role

Travel:

Up to 0%-5% of the time

Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Liquidity Services Inc. reserves the right to modify position duties at any time due to business necessity.

Apply Now

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