Vartak Nagar Thane Maharashtra Desktop support technician Jobs – 165 Open Jobs Today

IT Helpdesk Specialist - Lead
Conference Technologies, Inc. —Mumbai, Maharashtra
- Software troubleshooting
- Windows
- 12th Pass
System Administrator
Codeguardian Tech International Pvt Ltd. —Mumbai, Maharashtra
- ₹25,000 - ₹35,000 a month
- B.Sc
- Windows
- Bachelor's degree
Quick apply
1h
IT Support
Desai Foundation for Change —Mumbai, Maharashtra
- Full-time
- Software troubleshooting
- B.Sc
- Microsoft Office
Quick apply
14d
IT Technical Support Engineer
Bloom Electronics Private Limited —Mumbai, Maharashtra
- Up to ₹20,000 a month
- Full-time
- Computer Science
- Software troubleshooting
- Customer service
- Commuter assistance
- Health insurance
Quick apply
10d
System Administrator
Aimax Provider —Ghatkopar, Mumbai, Maharashtra
- ₹15,000 - ₹30,000 a month
- Full-time
- Microsoft Access
- Software troubleshooting
- Linux
Quick apply
Technical Support Executive
L'azure Lighting —Mumbai, Maharashtra
- ₹20,000 - ₹22,000 a month
- Full-time
- Microsoft Office
- In-person
Quick apply
Technical Support Executive
Sensys Technology Ltd —Goregaon, Mumbai, Maharashtra
- ₹15,000 - ₹45,000 a month
- Full-time
- Software troubleshooting
- B.Sc
- Analysis skills
- Health insurance
- Cell phone reimbursement
Quick apply
Technical Support Lead
OSUM Smart Electrical Solutions —Mumbai, Maharashtra
Technical Support Engineer
Russell Investments —Mumbai, Maharashtra
- Full-time
- Software troubleshooting
- Windows
- Microsoft Office
9d
Engineer – Technical Support (Broadcast)
Qube Cinema —Mumbai, Maharashtra
- Full-time
- Software troubleshooting
- Computer networking
Assistant Manager - Technology - IT Operations/Support
Multi Commodity Exchange Clearing Corporation Limited (MCXCCL) —Mumbai, Maharashtra
- Night shift
- Computer Science
- SQL
- Bachelor's degree
IT Helpdesk Engineer
Bloom Electronics Private Limited —Mumbai, Maharashtra
- Up to ₹20,000 a month
- Full-time
- Computer Science
- Software troubleshooting
- Customer service
- Commuter assistance
- Health insurance
Quick apply
IT Support Executive
MAXVAL TECHNOLOGIES PVT. LTD —CBD Belapur, Navi Mumbai, Maharashtra
- ₹10,000 - ₹25,000 a month
- Weekend availability
- Software troubleshooting
- Windows
- Linux
- Health insurance
Quick apply
Team Leader Helpdesk
SRSG Broadcast India Pvt. Ltd. —Goregaon East, Mumbai, Maharashtra
- Up to ₹7,50,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- 12th Pass
- Health insurance
- Cell phone reimbursement
Quick apply
IT Helpdesk Support
Interspence Solutions —Mumbai, Maharashtra
- Full-time
- Computer Science
- Software troubleshooting
- Customer service
Technical Support Engineer
ConnectWise —Mumbai, Maharashtra
- Azure
- AWS
- Computer networking
2d
Assistant Manager - IT Service Support
John Cockerill —Mumbai, Maharashtra
- Azure
- English
- Windows
Executive - Helpdesk
Cushman & Wakefield —Mumbai, Maharashtra
- Full-time
Quick apply
3d
Technical Support Manager
Prodigal —Mumbai, Maharashtra
- Salesforce
- English
- Leadership
14d
IT & NW Support Engineer - Associate
Enfuse Solutions —Mumbai, Maharashtra
- Software troubleshooting

I want to receive the latest job alerts for desktop support technician in vartak nagar thane maharashtra

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

desktop support technician jobs near vartak nagar thane maharashtra

IT Support jobs in Mumbai, Maharashtra

IT Executive jobs in CBD Belapur, Navi Mumbai, Maharashtra

Technical Support Engineer jobs in Mumbai, Maharashtra

Technical Support jobs in Mumbai, Maharashtra

Helpdesk Executive jobs in Mumbai, Maharashtra

Technical Support jobs in Goregaon, Mumbai, Maharashtra

Technical Lead jobs in Mumbai, Maharashtra

Technical Support Manager jobs in Mumbai, Maharashtra

Neural It jobs in Airoli, Navi Mumbai, Maharashtra

It Support jobs in Kanpur, Uttar Pradesh

It Fresher Walkin Interview 17,18 jobs in Pune, Maharashtra

It Support jobs in Halol, Gujarat

Hospital It Support jobs in Kerala

It Support jobs in Howrah, West Bengal

It Executive jobs in Jaipur, Rajasthan

It Manager jobs in Jaipur, Rajasthan

It Executive jobs in Udaipur, Rajasthan

It Jobs ,mepz, Tambaram jobs in Chennai, Tamil Nadu

Car Sales Executive jobs in Chennai, Tamil Nadu

It Executive jobs in Churchgate, Mumbai, Maharashtra

IT Helpdesk Specialist - Lead

Conference Technologies, Inc. -
Mumbai, Maharashtra

Apply Now

Job details

Qualifications

Software troubleshooting
IT service management
Windows
Technical support
12th Pass
IT support
Problem management
Communication skills
Help desk

Full job description

Description

CTI has been a leading AV provider for over 30 years. Since we began in 1988, our mission has been simple: to provide a fantastic customer experience.

At CTI, our biggest asset is our people, and we know that sometimes the most awesome employees don’t fit the typical mold. If you are hardworking, friendly, and know the importance of fantastic customer service, you could be a good fit at CTI. We have developed a collaborative and lively working environment, where the best and the brightest technology experts show up to work each day ready to have fun and employ their passion for and knowledge of technology in everything they do. This creative atmosphere helps us apply and share our skills with our clients, who seek quality, high-end AV and Conference Solutions.

So, what are we looking for?

We are looking for an IT Helpdesk Specialist whose attitude, skills, and work ethic will embody our mission “to provide a fantastic customer experience.” In this role, you will lead the day‑to‑day helpdesk function and set the tone for how employees experience IT support: friendly, responsive, organized, and dependable. This is a working‑lead role where you will actively take tickets, answer calls, troubleshoot issues, and serve as the primary point of coordination for queue health, escalations, and service quality.

A key part of this role involves measuring and improving the support experience by tracking metrics such as Customer Experience Score (CES) and Mean Time to Resolution (MTTR). You will also lead cross‑department meetings to coordinate IT needs, align priorities, and improve communication between IT and the business.

We will provide the training, support, and work environment to help you succeed. CTI employees are known as customer‑focused problem‑solvers who can get the job done—and do it with a great attitude.

What are your responsibilities?

Lead and reinforce a fantastic support experience through friendly communication, responsiveness, and strong follow‑through
Provide hands‑on helpdesk support by taking tickets, answering calls, troubleshooting issues, and modeling excellent documentation
Manage the ticket queue by prioritizing work, coordinating coverage, and ensuring escalations are handled and driven to completion
Track and improve key performance metrics such as CES, MTTR, ticket aging, backlog, and recurring issues
Lead cross‑department communication and meetings to gather needs, align priorities, and enhance the overall internal support experience
Coach and mentor the team to improve troubleshooting skills, documentation habits, and customer communication
Identify recurring issues and improve processes through documentation, training, and workflow adjustments
Assist with onboarding support as needed, including coordinating with HR and operations for large onboarding days
Other tasks as assigned

Will you fit in?

Our employees fearlessly embrace the company culture, and applicants who merely want to punch in their timecards every day are not what we are looking for
You lead by example with organization, calmness, responsiveness, and a solutions‑focused mindset
You are comfortable being accountable to metrics and using data such as CES and MTTR to make improvements
You communicate clearly and professionally and can facilitate productive meetings with other departments
You can work independently with minimal guidance and aren’t afraid to ask the right questions when you need help
You enjoy coaching others and helping raise the standard of support

Does experience count?

Basic Qualifications

3+ years of experience in an IT helpdesk or customer‑facing technical support role (or equivalent experience)
Experience owning ticket triage, prioritization, escalation, and resolution
Experience tracking and improving support performance metrics such as CES and MTTR
Strong verbal and written communication skills with the ability to lead meetings across departments
High school diploma or equivalent

Preferred experience

Prior experience as a helpdesk lead, senior technician, or service desk coordinator
Experience building helpdesk documentation and onboarding playbooks
Familiarity with IT service management concepts such as SLAs, CSAT/CES, and incident/problem management

CTI is an equal opportunity employer. We do not and shall not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, or military status in any of its activities or operations. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Qualifications

Apply Now

Refine Your Search

desktop support technician jobs in vartak nagar thane maharashtra

IT Helpdesk Specialist - Lead

System Administrator

IT Support

IT Technical Support Engineer

System Administrator

Technical Support Executive

Technical Support Executive

Technical Support Lead

Technical Support Engineer

Engineer – Technical Support (Broadcast)

Assistant Manager - Technology - IT Operations/Support

IT Helpdesk Engineer

IT Support Executive

Team Leader Helpdesk

IT Helpdesk Support

Technical Support Engineer

Assistant Manager - IT Service Support

Executive - Helpdesk

Technical Support Manager

IT & NW Support Engineer - Associate

I want to receive the latest job alerts for desktop support technician in vartak nagar thane maharashtra

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected