Service Delivery Manager - F&A - AP
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
Inviting applications for the role of Senior Manager Record to Report Responsibilities: - Work with transitional teams for on boarding and off boarding of properties ensuring smooth thorough and accurate hotel transitions. - Close monitoring of Group mailbox/Workflow for timely allocation to agents for completion of the request received & communication back to requestor. - Review of Journals/Reconciliations prepared by associates & ensure 100% SLA adherence - Work with internal controls team for effective implementation of CSA/compliance procedures. - Thorough understanding of month ends close process/Fixed assets process/Intercompany challenges. - Bank & Credit Card and Balance sheet recons (including Multi currency). - Good to have exposure on Credit card recons - Schedule periodical meetings with customers to take feedback on team performance/improvement opportunities. - Identify process improvement opportunities/work with LDT team for implementation of the ideas generated by self/team. - Single Point of Contact for any queries related to reports metrics or data. - Ability to follow up/escalate open items as per business requirements work with transitional teams for clients on boarding and off boarding of properties ensuring smooth thorough and accurate hotel transitions. - Work long hours and weekends. - Must be flexible concerning scheduling and assignments. - Work closely with clients VP's of Finance. - Complete record retention assignments. - Must be able to lift and move accounting records. - Complete internal audit research and assignments. - Completion of special projects on an ad-hoc basis. - Quickly assess property opportunities & challenges. - Ensure hotels compliance with hotel and accounting policies and procedures legal requirements and contractual obligations (including obligations under a management agreement). - Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner. - Maintain high standards of personal appearance and grooming which include wearing the proper attire when working especially in the field. - Maintain a warm and friendly demeanor at all times. - Ensure compliance with clients internal controls as per established S.O.P. - and interface with the Internal Audit department to foster a cooperative atmosphere between management and Internal Audit. - Establish implement enforce and evaluate policies and procedures designed to achieve company operational goals and legal requirements. - Long hours and weekends required. - Must be willing able and available to travel on short notice and spend multiple nights away from home. - Shift preference: Night shift: 12 days in a month during close period: Non-closed period: 2 pm to 12 midnight. - RTO: All 5 days. - Strictly no work from home
Qualifications
Bachelors - Accounting, Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Finance
Certifications
Accounts Payable Certification - F-TecF-Tec
Required Skills
Accounting, Accounts Payable Process, Audit Responses, Banking Capital Markets, Change Management, Client Relations, Critical Thinking, Document Management, Electronic Data Interchange (EDI), Energy Work, Exception Processing, Expenses, External Reporting, Help Desk Support, Invoice Payments, Monthly Close Process, People Leadership, Risk Management, RPA Commercials and AOI, Stakeholder Management, Statistical Models, Supplier Accounts, Supplier Management, Vendor Master Data
Language
English
Language Proficiency -
Intermediate - B1
Additional Job Location -
Job Type
Regular
Master Skill List -
F&A - AP
Remote Type -
Office
Work Shift -
Night Job (India)
Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
