Remote Digital consultant Jobs – 149 Open Jobs Today

Application Support Specialist
MindSquare —Remote
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Application Support Specialist

MindSquare -
Remote

Apply Now

Job details

Qualifications

BCS
ITIL Certification
Azure
Oracle
Computer Science
Software troubleshooting
EHR systems
SCCM
Kubernetes
Ansible
SAP
Microsoft SQL Server
Git
Windows
Sonicwall
SQL
Firewall
AWS
Analysis skills
Docker
Bachelor's degree
Azure Certification
Back-end development
EMR systems
Solarwinds
APIs
ServiceNow
VMWare
Linux
Application support
RHCE
Root cause analysis
SaaS
Jenkins
Communication skills
PowerShell
Active Directory
Information Technology
VPN

Full job description

Location: Client Site / Remote (as applicable)
Department: Application Support & Maintenance
Reports To: Application Support Lead / Service Delivery Manager

Role Overview

The Application Support Specialist is responsible for providing Level 1 and Level 2 support, maintenance, and enhancements for enterprise applications used by clients. The role ensures that business-critical systems run smoothly, issues are resolved quickly, and application performance is optimized while maintaining compliance with client-specific processes and SLAs.

This position is particularly relevant for healthcare, manufacturing, and packaging domains where uptime, accuracy, and security are critical.

Key Responsibilities

Application Monitoring & Maintenance

Monitor application performance, availability, and integration points.
Identify and resolve incidents, bugs, and performance bottlenecks.
Perform regular health checks and system log reviews.
Incident & Service Request Management

Respond to and resolve application-related incidents within SLA timelines.
Manage service requests, including user access provisioning, configuration changes, and data corrections.
Document issues, resolutions, and knowledge articles in the ticketing system (ServiceNow, Jira, etc.).
User Support & Training

Provide functional support to end-users for day-to-day application usage.
Guide users through application workflows and troubleshooting steps.
Assist in onboarding and training new users.
Configuration & Minor Enhancements

Perform minor configuration updates and parameter changes as per business needs.
Support release management and assist with testing during upgrades or patch deployments.
Coordinate with development teams for bug fixes and enhancements.
Compliance & Security

Maintain data integrity and follow application security protocols.
Ensure compliance with industry regulations (HIPAA for healthcare, ISO standards for manufacturing/packaging).
Participate in periodic audits and provide necessary reports.
Collaboration & Communication

Work closely with client IT teams, business users, and vendor support teams.
Escalate critical issues to L3/Development teams and follow through until resolution.
Provide status updates and RCA (Root Cause Analysis) reports for major incidents.

Skills & Qualifications

Technical Skills

Proficiency in supporting enterprise applications (ERP, CRM, HIS, MES, or custom-built apps).
Familiarity with SQL for basic data queries and troubleshooting.
Understanding of application servers, APIs, and integrations.
Knowledge of cloud-hosted applications (Azure, AWS, SaaS platforms).

Domain Knowledge

Healthcare: EMR/EHR systems, PACS, LIS, HIS workflows.
Manufacturing/Packaging: MES, ERP, shop-floor integration systems.

Soft Skills

Strong analytical and problem-solving skills.
Good written and verbal communication.
Ability to work in high-pressure, SLA-driven environments.

Education & Experience

Bachelor’s degree in Computer Science, Information Technology, or related field.
2–5 years of experience in application support.
Certifications in ITIL Foundation or relevant domain applications preferred.

Careers in IT Infrastructure

At MindSquare Technologies, we’re not just keeping the lights on — we’re powering next-gen digital ecosystems for global clients across industries. Our IT Infrastructure team plays a critical role in enabling reliability, scalability, and performance across every touchpoint of our services.

Whether you're passionate about IT support, consulting, application support, or back-end development, you'll work on real-time projects involving cutting-edge technologies, automation, and cloud-first strategies.

Why Join MindSquare?

Work on enterprise-grade infrastructure for healthcare, fintech, and public sector clients
Collaborate in cross-functional teams with developers, consultants, and project managers
Get trained and certified in technologies like Azure, AWS, ITIL, RHCE, or DevOps
Access a growth-driven environment with career paths across operations, consulting, and solution architecture
Be part of a culture that values ownership, innovation, and continuous improvement

What You’ll Work With

Platforms & Tools: Windows/Linux Servers, VMware, Azure, AWS, Microsoft 365, Exchange, SCCM, ServiceNow, Zabbix, SolarWinds
Networking & Security: Firewalls (Fortinet, SonicWall), Cisco switches/routers, VPN, Endpoint Protection, Active Directory
DevOps & Automation: PowerShell, Ansible, Jenkins, Git, Docker, Kubernetes
Application & Database Support: SQL Server, Oracle, SAP Basis, web services/API monitoring

Apply Now

Refine Your Search

digital consultant jobs in remote

Application Support Specialist

Senior Marketing Consultant

NetSuite Functional Consultant & Developer (AEST Time Zone)

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Associate Staff Consultant ,Search Engine Optimization

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Technical Consultant - VMware Cloud Foundation (VCF)

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Wowza_Python Developer

Business Consultant

MIS Business Analyst

Supply Chain Consultant (India)

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