kerala customer service analyst Jobs – 49 Open Jobs Today

TD And E-TD-Businessanalyst-Manager
EY —Kochi, Kerala
- ERP systems
- Master's degree
- Bachelor's degree
3d
Mulesoft Architect I - Enterprise Solutions
UST Global —Thiruvananthapuram, Kerala
- Computer Science
- B.Sc
- Salesforce
11d
Lead Technical Consultant - Java
Zafin —Thiruvananthapuram, Kerala
- Oracle
- Computer Science
- Java
- Paid time off
API Developer
Antideo —Thrissur, Kerala
- Full-time
- English
- Research
- Databases
Lead I - Software Engineering
UST Global —Thiruvananthapuram, Kerala
- Oracle
- Java
- SQL
Sr. Software Developer (.net)
AppSure Software Solutions —Kozhikode District, Kerala
- Computer Science
- English
- Master's degree

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Mulesoft Architect I - Enterprise Solutions
UST Global —Thiruvananthapuram, Kerala
Conduct feasibility studies and impact analysis for integration solutions. UST is seeking a highly energetic and collaborative MuleSoft Integration Architect…
11d
TD And E-TD-Businessanalyst-Manager
EY —Kochi, Kerala
Support client’s organizational transformation goals by understanding the operational current state, future state and business values; helping to define and…
3d

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TD And E-TD-Businessanalyst-Manager

EY -
Kochi, Kerala

Apply Now

Job details

Permanent
3 days ago

Qualifications

Jira
Waterfall
SAP
ERP systems
Business analysis
Visio
Master's degree
Project management lifecycle
Bachelor's degree
Confluence
Agile
Business Administration
Business requirements
SAP ERP
Microsoft Project
MBA
Communication skills
Pre-sales
SDLC

Full job description

Location: Kochi

Other locations: Anywhere in Country

Salary: Competitive

Date: Jun 4, 2026

Job description

Requisition ID: 1704826

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

Job Description

Title

Business Analyst

Type of Employment

Permanent

Overall Years of Experience

Not above 12 years

Relevant Years of Experience

Required Qualification

Graduation + MBA

Graduation

Graduate – Bachelor’s Degree

Certification

Business Analyst certification preferred

Roles and Responsibilities

Essential Job Functions

Understand the customer business requirements and articulate them in the form of user stories, business requirement documents
Act as a liaison between the business client and technical team by planning, conducting, and directing the analysis of complex business problems
Support client’s organizational transformation goals by understanding the operational current state, future state and business values; helping to define and drive business solutions to meet thetransformation goals
Analyze and provide input on the methodologies and frameworks to be used during the requirement and execution of projects. Attention to detail, while staying focused on the big picture
Natural analytical way of thinking and be able to explain difficult concepts to non-technical users
Strong knowledge business case writing & in BPM (Business process management)
Strong knowledge in Process design and reengineering
Delivery Develop To-Be-Model, perform Gap analysis Analyze the client business deliverables & identify the area of improvement to support the business performance.
Define scope and objectives and formulate systems aligned with overall business strategies.
Strong stakeholder Management
Lead requirements elicitation sessions & workshops to understand business problems
Proven track records in conducting successful workshops/informational interviews/brain storming session
Determine the gaps between requirements and product functionalities and define workable solutions to bridge the gaps
Be part of a scrum team and help Product Owner in Sprint Prioritization (Agile Knowledge)
Work directly with all levels through to executive & senior management across the organization and be considered as a high-level expert
Engage at the pre-sales stage to ensure the business drivers are understood and that the solutions proposed are targeted to help meet the business value / KPI’s indicated
Drive and help execute Strategy by understanding the best mix of technologies and platforms
Excellent verbal and written communication skills; strong presence in front of senior executives, presentation skills & Workshops
Prepare BRD, FRD, SRS , User stories , Success criteria ,Business case development, process models. Etc
Ensuring successful Solution platform adoption by working closely with the Enterprise customers

Technical Skills/Tools Requirement

Business Analysis, ,BPM , Business Process Model ,Business Process Architect , Stakeholder Management, Process re-engineering & continuous Process Improvement ,Gap Analysis ,BRD, Product Management, Configuration management, Requirement Analysis, Ideation & requirement gathering Workshop facilitation etc.
MS Visio ,Mural ,Miro, JIRA, Confluence, MS Office365 suite and MS Project, MS Visio

Technical Skills/Tools Requirement (good to have)

Gap Analysis Preparation of URD/BRD Functional Specification, SIT, UAT, Implementation, transition to BAU, BRD/FRD, User stories
Experienced in Program and Project Management Life Cycle (Waterfall and Agile Methodologies)
Experience with SAP, ERP, Integration platforms ,MuleSoft ,SDLC & financial services

Other Requirements:

Flexibility in working hours to accommodate US & multiple APAC time zones if needed

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

Apply Now

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customer service analyst jobs in kerala

TD And E-TD-Businessanalyst-Manager

Mulesoft Architect I - Enterprise Solutions

Lead Technical Consultant - Java

API Developer

Lead I - Software Engineering

Sr. Software Developer (.net)

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