Dwarka Delhi Delhi Senior human resources associate Jobs – 129 Open Jobs Today

Sr. Associate - Customer Care - Non - Voice 5B
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- English
- Bachelor's degree
- Business Administration
Quick apply
Senior Associate - Type 1 Diabetes
Clinton Health Access Initiative —Delhi, Delhi
- Full-time
- Medicine
- English
- Analysis skills
5d
Sr Auditor, Audit & Controls
Gartner —Gurugram, Haryana
- Email
- Hybrid work
- Oracle
- Finance
- Master's degree
4d
Auditor, Audit & Controls
Gartner —Gurugram, Haryana
- Email
- Hybrid work
- Oracle
- ERP systems
- Finance
4d
Senior Associate, Sea Freight-Export
DSV —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Data Analytics Lead
Gartner —Gurugram, Haryana
- Email
- Hybrid work
- SQL
- Mentoring
- Python
- Health insurance
- Paid time off
Associate Director - Vector Borne Diseases
Clinton Health Access Initiative —Delhi, Delhi
- Full-time
- Medicine
- Management
- Analysis skills
Sr Analyst Digital Workplace Governance
Gartner —Gurugram, Haryana
- Email
- Hybrid work
- Analysis skills
- Bachelor's degree
- Organisational skills
Manager, Strategic Sourcing
PFI Innovation Centre India —Gurugram, Haryana
- Hybrid work
- Finance
- Analysis skills
- Bachelor's degree
Quick apply
Data Analyst
Gartner —Gurugram, Haryana
- Email
- Remote
- Microsoft Powerpoint
- Microsoft Excel
- SQL
- Health insurance
- Paid time off
1d
Senior Associate – Data Engineer (Data Business CoE)
Bain & Co. —Gurugram, Haryana
- Full-time
- SQL
- AWS
- Mentoring
Quick apply
Agentic Search, Sr. Platform Product Manager
Gartner —Gurugram, Haryana
- Email
- Hybrid work
- Master's degree
- Databases
- Analysis skills
Risk and Compliance Associate Director
Accenture —Gurugram, Haryana
- Full-time
- ERP systems
- Bachelor's degree
11d
Admission Counsellor
Aimlay Pvt. Ltd —Rohini, Delhi, Delhi
- ₹35,000 - ₹40,000 a month
- Full-time
- Sales
- English
- Business development
- Cell phone reimbursement
Quick apply
3d
IMU Strategy Principal Director
Accenture —Delhi, Delhi
- Full-time
- Master's degree
- Business Administration
- MBA
Specialist (Survey Benchmarking & Quantitative Research- Statstics/R/Python)
Gartner —Gurugram, Haryana
- Email
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Research
Senior Engineer – AWS
AHEAD —Gurugram, Haryana
- Weekend availability
- Remote
- Azure
- DevOps
- Java
Client Success Manager
Gartner —Gurugram, Haryana
- Email
- Hybrid work
- Product management
- Communication skills
- Time management
- Health insurance
- Paid time off
1d
Senior Test Engineer (ETL/Datawarehouse Testing)
Gartner —Gurugram, Haryana
- Email
- Hybrid work
- Azure
- Computer Science
- SQL
Senior Director Analyst - Data Engineering - Edge, Data Lakes, Back End
Gartner —Gurugram, Haryana
- Email
- Hybrid work
- Azure
- Research
- SQL

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Sr. Associate - Customer Care - Non - Voice 5B

Genpact India Pvt. Ltd. -
Gurugram, Haryana

Quick apply

Job details

Full-time

Qualifications

ITIL Certification
PCI
English
Bachelor's degree
Non-voice
Business Administration
BA
Information Technology

Full job description

Sr. Associate - Customer Care - Non - Voice

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

As a Production support Agent you will play a pivotal role in our commitment to customer satisfaction and the seamless operation of our products and services. You will serve as the first point of contact for our customers adeptly handling and resolving technical issues using established procedural documents. In addition you will collaborate with our Engineering teams to manage simple internal requests that have runbooks. You will ensure the secure and efficient operation of production systems and services by managing routine but critical support tasks. You will be responsible for responding to system events executing operational runbooks and maintaining accurate communications across internal and external stakeholders. This role requires precision secure data handling and consistent follow-through on operational procedures.

Provide high-quality support and take ownership in responding to inquiries for customer tickets assigned to you.

You will be handling customer data updates that are done via UI

Perform user administration tasks such as account provisioning and access controls with high attention to compliance and accuracy.

Responsible for high-quality and timely communications to customers based on tickets submitted.

Follow the runbooks and procedures to solve customer problems and escalate if necessary.

Work cross-functionally to resolve issues and provide customer care.

Handle notifications from various networks and actions as per the documents.

Run queries to pull data reports.

Handle secure exchange of PII using PCI-compliant processes

Respond to customer tickets with timely clear and high-quality communication.

Execute steps from network and system notifications ensuring proper documentation and action per internal SOPs.

Qualifications

Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - Marketing

Certifications

Certified Data Processor (CDP) - LinkedIn LearningLinkedIn Learning, ITIL Foundation - AxelosAxelos, Professional Customer Service - SMG/KRC Poland Human ResourcesSMG/KRC Poland Human Resources, Supply Chain Design Certification - LinkedIn LearningLinkedIn Learning

Required Skills

Claims Resolution, Customer Care, Customer Experience (CX), Customer Journey Mapping, Production Support

Language

English (Required)

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Customer Care - Non - Voice

Remote Type -

Office

Work Shift -

Rotating (India)

Why join Genpact?

Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
Make an impact – Help global enterprises solve business challenges that matter
Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Quick apply

Refine Your Search

senior human resources associate jobs in dwarka delhi delhi

Sr. Associate - Customer Care - Non - Voice 5B

Senior Associate - Type 1 Diabetes

Sr Auditor, Audit & Controls

Auditor, Audit & Controls

Senior Associate, Sea Freight-Export

Data Analytics Lead

Associate Director - Vector Borne Diseases

Sr Analyst Digital Workplace Governance

Manager, Strategic Sourcing

Data Analyst

Senior Associate – Data Engineer (Data Business CoE)

Agentic Search, Sr. Platform Product Manager

Risk and Compliance Associate Director

Admission Counsellor

IMU Strategy Principal Director

Specialist (Survey Benchmarking & Quantitative Research- Statstics/R/Python)

Senior Engineer – AWS

Client Success Manager

Senior Test Engineer (ETL/Datawarehouse Testing)

Senior Director Analyst - Data Engineering - Edge, Data Lakes, Back End

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