Gujarat Customer service analyst Jobs – 114 Open Jobs Today

L3 Application Support Analyst
Paul Mason Consulting India —Vadodara, Gujarat
- Full-time
- Customer service
- Java
- SQL
Quick apply
Credit Manager
Aditya Birla Group —Gujarat
- Finance
- Master's degree
- Analysis skills
Analyst, Cash App
Magnit —Vadodara, Gujarat
- Finance
- Bachelor's degree
- Accounting
- Health insurance
- Paid time off
Customer Integration / API / EDI Analyst
iSageBrum Technologies —Ahmedabad, Gujarat
- English
- Research
- SQL
Rating Analyst
Brickwork Ratings —Ahmedabad, Gujarat
- English
- Finance
- Analysis skills
Service Desk Support Analyst
Paul Mason Consulting India —Vadodara, Gujarat
- Full-time
- Customer service
- English
- Communication skills
Quick apply
Compliance Officer
S&P Global —Ahmedabad, Gujarat
- Email
- Hybrid work
- Finance
- Travel
- Accounting
- Health insurance
- Paid time off
Service Desk Manager
Paul Mason Consulting India —Vadodara, Gujarat
- Full-time
- Management
- Communication skills
Quick apply
Customer Success Manager - Baroda
YuCollect —Vadodara, Gujarat
- Full-time
- Travel
- Financial services
External Hiring|Quality Analyst|Domestic|22022026
TGBPL TP India - DBU —Vadodara, Gujarat
- Full-time
- Remote
- Work from home
Global IS Support Specialist
Accelleron —Vadodara, Gujarat
- Full-time
- Azure
- Software troubleshooting
- English
- Health insurance
- Flexible schedule
RCMS Denials Analyst II
Qualifacts Systems, Inc. —Vadodara, Gujarat
- Full-time
- Analysis skills
- Bachelor's degree
4d
Data Analysts
Asite —Ahmedabad, Gujarat
- Full-time
- Computer science
- Salesforce
- Data analysis skills
Financial Analyst
AIS InfoSource —Vadodara, Gujarat
- English
- Microsoft Office
- Master's degree
Business Analyst
Casepoint —Surat, Gujarat
- Full-time
- Business development
- Agile
- Communication skills
Business Analyst (Data Steward)
infoanalytica —Ahmedabad, Gujarat
- Communication skills
- Health insurance
Post Settlement Operations Associate II
ARCHER Transnational Systems Pvt. Ltd. —Vadodara, Gujarat
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
Quick apply
7d
Big Data Analyst
R3coder —Ahmedabad, Gujarat
- Call employer
- Java
- Communication skills
Analyst, Branch Operations and Services Head, Consumer Banking Group
DBS Bank —Gandhidham, Gujarat
- Full-time
- Finance
- Master's degree
- Analysis skills
20h
Quality Assurance Executive
Shrinath Products —Vatva, Ahmedabad, Gujarat
- ₹25,000 - ₹30,000 a month
- Full-time
- B.Sc
- Master's degree
- Bachelor's degree
Quick apply

I want to receive the latest job alerts for customer service analyst in gujarat

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service analyst jobs near gujarat

Credit Manager jobs in Gujarat

Compliance Officer jobs in Ahmedabad, Gujarat

Quality Analyst jobs in Vadodara, Gujarat

Senior Analyst jobs in Vadodara, Gujarat

Data Analyst jobs in Ahmedabad, Gujarat

Customer Service Team Leader jobs in Pune, Maharashtra

Service Desk Support jobs in Coimbatore, Tamil Nadu

Customer Service Job For Freshers jobs in Gurugram, Haryana

Service Desk Support jobs in Bhubaneswar, Orissa

Service Desk Support jobs in Pimpri, Pune, Maharashtra

Technical Support jobs in Noida, Uttar Pradesh

Hospitality, Restaurant, Hotel, Manager jobs in Patna, Bihar

Credit Manager jobs in Solapur, Maharashtra

Zudio, Store Manager jobs in Bengaluru, Karnataka

Social Media Manager Freelance jobs in Mumbai, Maharashtra

Credit Manager jobs in Thane District, Maharashtra

Credit Manager jobs in Bengaluru, Karnataka

Sr Hr Manager jobs in Hyderabad, Telangana

Credit Manager jobs in Navi Mumbai, Maharashtra

Swiggy, Customer Service Work From Home jobs in Tamil Nadu

L3 Application Support Analyst

Paul Mason Consulting India -
Vadodara, Gujarat

Quick apply

Job details

Full-time

Qualifications

Customer service
Web servers
Java
SQL
Communication skills

Full job description

Summary of the Job

PMC is a specialist, independent, and highly regarded consultancy, delivering retail solutions to clients across the high street. They are a growing organization, team-focused, powered by the people and unequalled in support and testing services to clients. They have the opportunity for an enthusiastic Application Support Analyst to join their Support team in India.

This is a L3 Application Support Analyst role with the aim being to gain all required skills following completion of training. You will work within a growing application support team, who provides an unrivalled 1st, 2nd, and 3rd line support proposition to their customers retail IT systems. The teams are highly skilled but continue to develop and enhance their skill sets in line with career aspiration. The successful candidate will be mentored and trained in Retail-J and other EPOS systems as required and will liaise directly with customers offering reassurance that their incident can be resolved, and then prove it!

Key Responsibilities

Provide primarily 3rd line support, 2nd line support, and some 1st line technical resolution on a broad range of complex client issues, working directly with clients to log, investigate, resolve & close support incidents.

Ensure that the incident management system is kept up to date at all times and that clients are kept informed of work being carried out on their systems.

Escalation of incidents through to Problem Management, ensuring that the incident management system and the customer are kept informed throughout.

Rotational on-call support following completion of training.

Creation of support documentation using PMC templates for internal use and customer use.

Deliver incident resolution & support training to internal staff, suppliers, and customers as required.

Skills & Experience

At least two years’ experience providing 2nd/3rd line application technical support in a busy team environment, ideally supporting external customers.

Some experience working with database technologies with the ability to write SQL queries – understanding database terms such as a table, column, index etc.

Excellent communication skills and strong customer service ethos.

Proven ability to learn new skills and pick up new technologies quickly.

Analytical problem solving, with the ability to take ownership of complex technical issues through to conclusion.

Any experience with Microsoft AX 2012 POS software is highly desirable

Desirable :

Knowledge of UK retail IT systems, ideally Retail-J and/or Enactor, X Store, Microsoft AX 2012 POS

Understanding of the retail environment and ability to develop a good understanding of retail systems and processes, including supply chain and in-store and head/group office processes.

Experience of Java/Web server technologies

Other required attributes

Good Communication Skills

For this person to be successful in this role, PMC will expect a high communication level with our customer, internal departments and direct reports.

Honesty

Our business works based on honesty, even if we are delivering bad news, which makes bad news more palatable is the delivery of a thought-through action plan.

Work Ethic

This role will be demanding for the successful person; we strive to maintain and deliver excellence, at all times. Particularly during a critical time, whether that be having a project or during peak trading times.

Self-Motivation

Self-motivation is essential, and you will need the energy to deliver excellence through microanalysis, innovation, influencing change and driving its implementation.

Professionalism

However challenging a task or a situation becomes you must be relaxed, calm and collected, managing any problem that you may face with a high level of professionalism.

Positive Attitude

The role will require interaction with the customer at senior levels plus PMC employees at all levels; a positive attitude must be adopted to promote PMC wherever the opportunity presents itself. Negativity doesn’t have a place in PMC.

Dependability

We need someone both our customer, and we can depend upon, i.e. will be there during a high-profile escalation? If we have to burn the midnight oil to complete a project, will you be the one willing to go that extra mile?

Teamwork

Finally, yet importantly, PMC wants to know you are one of the team, will you fit both PMC’s and, importantly, the customer’s culture.

Quick apply

Refine Your Search

customer service analyst jobs in gujarat

L3 Application Support Analyst

Credit Manager

Analyst, Cash App

Customer Integration / API / EDI Analyst

Rating Analyst

Service Desk Support Analyst

Compliance Officer

Service Desk Manager

Customer Success Manager - Baroda

External Hiring|Quality Analyst|Domestic|22022026

Global IS Support Specialist

RCMS Denials Analyst II

Data Analysts

Financial Analyst

Business Analyst

Business Analyst (Data Steward)

Post Settlement Operations Associate II

Big Data Analyst

Analyst, Branch Operations and Services Head, Consumer Banking Group

Quality Assurance Executive

I want to receive the latest job alerts for customer service analyst in gujarat

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected