Sr. Analyst - Process Analytics - SCM
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
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Job Description
Inviting applications for the role of Assistant Manager - Fleet support operations (Team lead) As Team lead Fleet support Operations you will lead a team responsible forflight data analysis gas turbine engine health monitoring and asset configuration managementto support GE Aviations global airline customers. You will combinehands-on technical expertisewithpeople leadership ensuring high-quality service delivery smooth operations and continuous improvement in how we support fleets worldwide. You will play a key role at the intersection ofdata technology and aviation helping your team solve complex real-world problems while partnering closely with internal GE Aviation stakeholders and airline operators. Responsibilities: - Team Leadership and Operations Management - Team leadership: Lead coach and mentor a team of analysts supporting fleet operations and flight data analysis. - Work management: Allocate work set priorities balance workloads and ensure timely high-quality delivery. - Performance & development: Conduct regular check-ins provide feedback support training and build technical and domain capability in the team. - Stakeholder communication: Act as the primary point of contact for internal GE Aviation teams and relevant Genpact stakeholders for your workgroup. - Governance & reporting: Track and report key operational metrics (quality timeliness customer satisfaction) and drive actions for improvement. - Technical and Functional Responsibilities: - Flight Data Analysis & Interpretation - Lead and supportflight data trend interpretationandresult analysisfor gas turbine engines. - Guide the team inchecking flight parameters identifying anomalies and interpreting patterns. - Ensureclear reportingof analysis results to internal GE Aviation teams and other relevant stakeholders. - Define and refinedata collection and analysis processesfor improved accuracy and efficiency. - Asset Management & Configuration Control - Overseeasset data and configuration managementfor engines and components. - Ensure accurate comparison of Service Bulletins (S Bs) Airworthiness Directives (A Ds) and installed parts versus basic data. - Drive adherence to configuration control requirements and documentation standards. - Data Acquisition and Systems - Supervisedata acquisition and data transmissionactivities including handling ACMS/ACAR Sdata types. - Support and guide team members on FDM (Flight Data Monitoring)and MDM (Maintenance Data Management)where applicable. - Contribute to the development and improvement ofdata pipelines and processesto enhance reliability and throughput. - Customer & Stakeholder support - Ensureresponsive handling of customer inquiriesandproblem escalations particularly from airline operators. - Champion acustomer-first mindset ensuring excellent service quality and clear communication. - Collaborate with Aftermarket Engineering Services and referenceaircraft manuals and troubleshootingprocedures as needed. - Continuous Improvement & Risk Management - Demonstrate and fostercritical thinking and structured analysisacross the team. - Identifyprocess gaps recurring issues and improvement opportunities and lead small to medium-sized improvement initiatives. - Support standardization of best practices documentation and knowledge sharing. - Minimum
Qualifications
Bachelors - Business Analytics, Bachelors - Computer Science, Bachelors - Statistics, Masters - Data Science
Certifications
APICS Certified in Production and Inventory Management (CPIM) - Lincoln LandLincoln Land, APICS - Certified Supply Chain Professional certification (CSCP) - American Production and Inventory Control Society (APICS)American Production and Inventory Control Society (APICS), Certified Procurement Professional (CPP) - International Institute for Procurement and Market Research (IIPMR)International Institute for Procurement and Market Research (IIPMR), Certified Professional in Supply Management (CPSM) - Institute for Supply Management (ISM)Institute for Supply Management (ISM), Certified Supply Chain Professional (CSCP) - Indian Institute of Management, TrichyIndian Institute of Management, Trichy
Required Skills
Actuarial Services, Agile Methodology, AML Investigations, Client Relations, Collaboration Tools, Cost Management, Customer Onboarding, Data Analytics, Demand Planning, Design Thinking, Executive Presence, Financial Management, Inclusion, Inventory Management, Know Your Customer (KYC), Microsoft Power Apps, Microsoft Power Automate, Microsoft Power BI, Order Management, Personal Effectiveness, Python (Programming Language), SC Planning, Storytelling, Supply Chain Management (SCM), Tableau (Software)
Language
English
Language Proficiency -
Intermediate - B1
Additional Job Location -
Job Type
Regular
Master Skill List -
Process Analytics - SCM
Remote Type -
Office
Work Shift -
Evening Job (India)
Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
