pune maharashtra it coordinator Jobs – 99 Open Jobs Today

D&T Sr. Manager - Service Delivery & Vendor Management
Aramex International L. L. C. —Pune, Maharashtra
- Bachelor's degree
- Banking
Project Coordinator
Cushman & Wakefield —Pune, Maharashtra
- Full-time
- Hospitality
- Civil engineering
- Bachelor's degree
Quick apply
Project Coordinator
TMF Group —Pune, Maharashtra
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
18h
Back Office Coordinator
Zenture IT Solutions —Pimpri, Pune, Maharashtra
- Up to ₹26,939.28 a month
- Part-time
- Microsoft Word
- Administrative experience
- 12th Pass
Quick apply
1d
Project Coordinator | Pune
TransPerfect —Pune, Maharashtra
- Full-time
- English
- Windows
- Microsoft Office
Quick apply
Procurement Coordinator - Level II
Cummins Inc. —Pune, Maharashtra
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
8d
Project Coordinator
Gallagher —Pune, Maharashtra
- Microsoft Office
- Master's degree
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- Health insurance
- Life insurance
Project Coordinator
nCircle Tech —Pune, Maharashtra
- Full-time
- Microsoft Excel
- CAD
- Analysis skills
Purchasing Coordinator
Masco Home Products India —Pune District, Maharashtra
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Outlook
- ERP systems
- Work from home
SAP Procurement Specialist
Syensqo —Pune, Maharashtra
- Rotational shift
- Computer Science
- Software troubleshooting
- English
Quick apply
8d
Administrative Coordinator
Qualys —Pune, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
Social Worker
The Association of People with Disability —Pune, Maharashtra
- ₹2,40,000 - ₹3,50,000 a year
- Full-time
- Master's degree
- Bachelor's degree
- Travel
HCM Coordinator
Calderys —Pune, Maharashtra
- Full-time
- Microsoft Word
- Microsoft Excel
- Oracle
Safety and PV Ops Specialist II
サイネオス・ヘルス —Pune, Maharashtra
- Microsoft Powerpoint
- Travel
- SharePoint
HR Services Coordinator
Vertiv —Pune, Maharashtra
- Customer service
- Microsoft Office
- Bachelor's degree
- Flexible schedule
Customer Excellence Coordinator
bp —Pune, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Sales
4d
Product Integrity Coordinator
AGCO —Pune, Maharashtra
- Laboratory experience
- English
- Communication skills
- Health insurance
BIM Technician/BIM modeller/BIM coordinator
S-Struct Consultants —Aundh, Pune, Maharashtra
- Email
- CAD
- Quality control
- Health insurance
Jr.Early Interventionist / Community Coordinator
The Association of People with Disability —Pune, Maharashtra
- ₹2,40,000 - ₹3,50,000 a year
- Full-time
- Bilingual
- English
- Travel
Training Coordinator Intern
nCircle Tech —Pune, Maharashtra
- Full-time
- CAD
- AI
- Internship

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D&T Sr. Manager - Service Delivery & Vendor Management

Aramex International L. L. C.
Pune, Maharashtra

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Job details

Qualifications

ITIL Certification
IT service management
Bachelor's degree
ITIL
ServiceNow
Banking
Information Technology

Full job description

Posting Start Date: 4/15/26

Purpose of the Job

The D&T Service Delivery Manager is a senior leadership role accountable for end-to-end IT service delivery performance across assigned business services, platforms, and technology domains. The role ensures that technology services supporting logistics operations, digital channels, and corporate platforms are delivered with consistent quality, reliability, and business alignment.

The Service Delivery Manager owns service performance governance, SLA and OLA adherence, vendor delivery oversight, and cross-functional operational coordination. The role acts as the primary accountability point for service outcomes, stakeholder service experience, and continuous service improvement across IT Operations, resolver teams, and managed service providers.

This role operates at Senior Manager level with cross-functional influence, people leadership accountability, and commercial and contractual governance responsibility.

Job Description

Key Responsibilities

Service Accountability & Performance Ownership

Own end-to-end service delivery performance for assigned services and platforms across availability, quality, and responsiveness measures.
Act as the single accountable owner for service performance across IT Operations and resolver groups.
Maintain clear service ownership models and accountability mapping across support layers (L1–L3 and vendors).

SLA / OLA Governance & Reporting

Define, maintain, and govern SLAs, OLAs, and underpinning agreements aligned with business expectations.
Establish service performance dashboards and regular executive and operational reporting.
Monitor SLA performance trends and drive corrective and preventive actions.

Vendor & Managed Service Governance

Govern managed service providers and external support partners delivering operational services.
Ensure vendor performance meets contractual obligations and service targets.
Lead vendor service reviews, escalation governance, and performance improvement plans.

Operational Process Alignment

Ensure strong alignment between Service Delivery and Incident, Problem, Change, and Request Management practices.
Review major incidents and recurring issues from a service impact and service risk perspective.
Ensure problem and remediation actions translate into measurable service improvement.

Business & Stakeholder Engagement

Act as the primary service interface for business stakeholders for assigned services.
Translate technical service metrics into business impact and service risk language.
Provide structured service health reports and service risk summaries to stakeholders.

People & Capability Leadership

Lead and develop service delivery analysts and service coordinators within assigned scope.
Define service management capability and certification expectations.
Drive coaching, mentoring, and performance management across service delivery resources.

Service Improvement & Maturity Uplift

Own continuous service improvement plans and service maturity roadmaps.
Identify systemic service weaknesses and improvement opportunities.
Drive automation, standardization, and process optimization initiatives.

Customer & Business Impact

Improves reliability and predictability of IT services supporting logistics and digital operations.
Reduces business disruption through stronger service governance and vendor control.
Increases stakeholder confidence in IT service performance and accountability.

Financial Result:

Deliver measurable reduction in incident volumes, MTTR, operational rework, and unplanned outages.
Improve cost efficiency through automation, standardized operations, and vendor optimization.
Ensure vendor spend aligns to business outcomes, contractual commitments, and financial governance expectations.

Job Requirements - Experience and Education

Minimum 10+ years of experience in IT service delivery, IT operations, or managed services leadership roles.
Proven experience managing SLAs, OLAs, and vendor service performance in large enterprises.
Experience in 24×7 mission-critical environments (transportation, logistics, retail, banking, or digital platforms preferred).
Strong working knowledge of ITIL and ITSM operating models.
Experience working with enterprise ITSM platforms (e.g., ServiceNow or equivalent).
Bachelor’s degree in Information Technology, Engineering, or related discipline.

Certifications:

Mandatory:

ITIL v4 Foundation (or must obtain within 6–12 months)

Preferred:

ITIL v4 Managing Professional modules
Kepner-Tregoe, Six Sigma, SRE certifications

Leadership Behaviors

Building Outstanding Teams

Setting a clear direction

Simplification

Collaborate & break silos

Execution & Accountability

Growth mindset

Innovation

Inclusion

External focus

Skills

Apply Now

Refine Your Search

it coordinator jobs in pune maharashtra

D&T Sr. Manager - Service Delivery & Vendor Management

Project Coordinator

Project Coordinator

Back Office Coordinator

Project Coordinator | Pune

Procurement Coordinator - Level II

Project Coordinator

Project Coordinator

Purchasing Coordinator

SAP Procurement Specialist

Administrative Coordinator

Social Worker

HCM Coordinator

Safety and PV Ops Specialist II

HR Services Coordinator

Customer Excellence Coordinator

Product Integrity Coordinator

BIM Technician/BIM modeller/BIM coordinator

Jr.Early Interventionist / Community Coordinator

Training Coordinator Intern

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